Top 1321 Customer care supervisor Jobs in Minneapolis, Mn

Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote
Hennepin Healthcare —Minneapolis, MN
- $21.35 - $24.82 an hour
- 8 hour shift
- Remote
- Spanish
- Microsoft Outlook
- Psychiatry
- Disability insurance
- Health insurance
10d
Patient Service Representative
Minnesota Oncology —Maplewood, MN
- $20 - $27 an hour
- Computer literacy
- Office
- High school diploma or GED
- Free parking
- Wellness program
8d
Supervisor Contact Center
Allina Health System —Coon Rapids, MN
- $35.61 - $48.81 an hour
- 8 hour shift
- Marketing
- Mid-level
- Finance
- Disability insurance
- Health insurance
11d
Front Desk Receptionist/Concierge (On-Call)
Four Seasons —Minneapolis, MN
- $23.07 an hour
- Part-time
- Writing skills
- English
- Residential
- Paid holidays
- Disability insurance
Reservations Agent
Four Seasons —Minneapolis, MN
- $23.07 an hour
- Weekends as needed
- Hotel
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
5d
YouthWorks Registration Coordinator
YouthWorks —Minneapolis, MN
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Medical Receptionist (Per Diem)
Herself Health —Saint Paul, MN
- $24 an hour
- No weekends
- Administrative experience
- Clinic
- Travel
Quick Apply
Staffing Coordinator - Methodist Hospital
Methodist Hospital —Saint Louis Park, MN
- $21.36 - $32.04 an hour
- Part-time
- Hospital
- Word processing
- Basic math
- Health insurance
- Dental insurance
Facilities Scheduler- Classification A (12 month)
Edina Public Schools —Edina, MN
- $26.92 - $35.18 an hour
- Online Application
- Customer service
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
12d
ADC-T or LADC
Reflections —Stillwater, MN
- $60,000 - $65,000 a year
- Full-time
- Background check
- CPR Certification
- Customer service
Quick Apply
Assistant Program Director - ICF Homes
The Phoenix Residence —Maplewood, MN
- $56,160 - $66,560 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Program Supervisor - Furness
The Phoenix Residence —Maplewood, MN
- From $21.50 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Program Supervisor - Viking
The Phoenix Residence —Little Canada, MN
- From $21.50 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Sr Wellbeing Coordinator (PT)
Wings Credit Union —Apple Valley, MN
- $28 - $32 an hour
- Part-time
- CPR Certification
- HIPAA
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
10d
Independent Living Skills Coach
Ehrnriter Companion and Community Group —Minneapolis, MN
- $20 - $22 an hour
- Part-time
- Customer service
- Mid-level
- Residential
- Paid training
- Mileage reimbursement
Quick Apply
Independent Living Skills Coach
Ehrnriter Companion and Community Group —Saint Paul, MN
- $20 - $22 an hour
- Part-time
- Background check
- CPR Certification
- Customer service
- Mileage reimbursement
- Health insurance
Quick Apply
Program Manager - Group Home
Mary T Inc. —Coon Rapids, MN
- $47,000 - $50,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
5d
Gardening Foreman
Scott's Lawn Care, Inc. —Maple Plain, MN
- $25 - $30 an hour
- Full-time
- Background check
- DOT physical examination
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Fuel Delivery Driver – CLASS D
Fuel It Refuelling Inc. —Forest Lake, MN
- From $23 an hour
- Overtime
- CDL B
- Background check
- Clean driving record
- Paid time off
- Opportunities for advancement
Quick Apply
Massage Therapist
Triniti Home Health and Hospice —Rogers, MN
- $30 - $33 an hour
- Full-time
- Customer service
- HIPAA
- Driving
- Health insurance
- Dental insurance
Quick Apply
5d

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Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote

Hennepin Healthcare -
Minneapolis, MN

Apply Now

Job Details

Full-time
$21.35 - $24.82 an hour
10 days ago

Benefits

License reimbursement
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

High school diploma or GED
Clinical data entry
Quality data entry
Customer data entry

Full Job Description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote*

Applicants will need to be within 100-mile radius of our downtown campus.

The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—all while maintaining professionalism and composure in a dynamic environment.

We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.

RESPONSIBILITIES:

Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages
Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members
Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
Completes all work assignments within the time allowed
Requests and processes payments for co-pays, pre-pays, and outstanding balances
Meets all key performance and call quality standards
Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS:
Minimum Qualifications:

High School Diploma
One year data look-up/data entry experience
Two years’ experience in customer service involving complex analytical problem-solving skills
One year’s experience in a call center with an emphasis in customer service/medical industry
One year of remote work experience
Bilingual Spanish

-OR-

An approved equivalent combination of education and experience

Preferred Qualifications:

One year of post-secondary education
Healthcare Call Center experience
Patient registration experience

Knowledge/ Skills/ Abilities:

Excellent organizational, analytical, critical thinking, and written and verbal communication skills
Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds
Ability to work in a team environment as well as independently
Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones
Basic knowledge of medical terminology and health insurance
Ability to work in a fast-paced, highly structured, and continually changing environment
High level of attention to detail
Active listening skills
Ability to work independently and remotely
Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support operations

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package:

We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
For a complete list of our benefits, please visit our career site on why you should work for us.

Department: Connection Center

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day

Job Level: Staff

Employee Status: Regular

Eligible for Benefits: Yes

Union/Non Union: Union

Min: $21.35

Max: $24.82

Job Posting: Jul-21-2026

Apply Now

Refine Your Search

customer care supervisor jobs in minneapolis, mn

Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote

Patient Service Representative

Supervisor Contact Center

Front Desk Receptionist/Concierge (On-Call)

Reservations Agent

YouthWorks Registration Coordinator

Medical Receptionist (Per Diem)

Staffing Coordinator - Methodist Hospital

Facilities Scheduler- Classification A (12 month)

ADC-T or LADC

Assistant Program Director - ICF Homes

Program Supervisor - Furness

Program Supervisor - Viking

Sr Wellbeing Coordinator (PT)

Independent Living Skills Coach

Independent Living Skills Coach

Program Manager - Group Home

Gardening Foreman

Fuel Delivery Driver – CLASS D

Massage Therapist

I want to receive the latest job alert for customer care supervisor in minneapolis, mn

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