Top 84 Helpdesk technician Jobs in Minneapolis, Mn

Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
IT Support Technician – Tier 1 Helpdesk (Entry Level)
Blue Net —Eagan, MN
- $15 - $18 an hour
- 8 hour shift
- Windows
- Driver's License
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
7d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Shoreview, MN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Maple Grove, MN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
IT Helpdesk Technician I
Point North Networks Inc —Inver Grove Heights, MN
- $45,000 a year
- Nights as needed
- Hybrid work
- Office
- Windows
- In-person
- Health savings account
- Disability insurance
Quick Apply
Computer Prep Technician
Teal —Minneapolis, MN
- $20.41 - $24.58 an hour
- Full-time
- Mid-level
- Office
- Assembly
- Paid holidays
- Health insurance
Quick Apply
Help Desk & Desktop Support Technician (1099 Independent Contractor)
North Star Vascular & Interventional —Minneapolis, MN
- $30 - $33 an hour
- Contract
- Hybrid work
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
13d
IT Help Desk Support Technician
AvarTec —Coon Rapids, MN
- Full-time
- Clean driving record
- English
- Mid-level
- Opportunities for advancement
- Flexible schedule
IT Support Technician-Level 2
AvarTec —Coon Rapids, MN
- Full-time
- Clean driving record
- English
- Mid-level
- Work from home
- Opportunities for advancement
COMPUTER SUPPORT TECH (MN) - 2ND SHIFT
Keytronic —Oakdale, MN
- $54,453 - $70,000 a year
- Full-time
- Spanish
- Computer Science
- Word processing
- Wellness program
- Disability insurance
Quick Apply
End User Support Technician
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Dental insurance
Quick Apply
Educational Support Professional - Technology (4 positions)
Osseo Ind School District 279 —Maple Grove, MN
- Part-time
- Background check
- School experience
- Classroom
6d
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
NORTHWEST RESPIRATORY SERVICES LLC —Eagan, MN
- $18 - $22 an hour
- Part-time
- Research
- Office
- Windows
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Minneapolis, MN
- $35,000 - $47,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
Support Services Technician
Veracity Technologies —Minnetonka, MN
- 8 hour shift
- Office
- Organizational skills
- Communication skills
Quick Apply
IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Tier 2 Support Tech
Teal —Minneapolis, MN
- $55,000 - $70,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician - Contractor
LIfetouch —Burnsville, MN
- Overtime
- Microsoft Excel
- Computer literacy
- Mid-level
Quick Apply
DMR Technician - Apple/iOS Systems
Hamline University —Saint Paul, MN
- $60,000 - $66,000 a year
- Full-time
- Laboratory
- Classroom
- Mid-level
- 403(b) matching
- Health savings account

I want to receive the latest job alert for helpdesk technician in minneapolis, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near minneapolis, mn

IT Support jobs in Eagan, MN

Desktop Support Technician jobs in Minneapolis, MN

Helpdesk Technician jobs in Inver Grove Heights, MN

Technical Support Specialist jobs in Minneapolis, MN

IT Support jobs in Shakopee, MN

Support Technician jobs in Minneapolis, MN

Computer Technician jobs in Minneapolis, MN

It Support jobs in Akron, OH

It Support jobs in Augusta, GA

It Project Manager jobs in Charlotte, NC

It Support jobs in Elk Grove, CA

It Support jobs in Wausau, WI

Technical Support Specialist jobs in New York, NY

Remote Work From Home It jobs in Washington State

Desktop Support Technician jobs in Lafayette, LA

Desktop Support Technician jobs in Pennsauken, NJ

Chat Support jobs in South Carolina

Desktop Support Technician jobs in California

Family Support Specialist jobs in Phoenix, AZ

Pharmacy Technician jobs in Fayetteville, AR

Cloud Support Technician

Emergent Software -
Minneapolis, MN

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Benefits

Profit sharing
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Laptop (troubleshooting support)
Hardware maintenance
Printer (troubleshooting support)
Managing clients in a customer support role
Desktop (troubleshooting support)
Office equipment installation
Customer support ticket management
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

This is your chance to join a team of top-notch Microsoft Support Technicians who work closely together to support a variety of clients and environments. This role is in office ideally Monday-Friday 12pm-9pm and alternatively Monday-Friday 10am-7pm.

Emergent Software is seeking a Cloud Support Technician to join our growing Cloud Support team. Qualified candidates will have experience installing, maintaining, and troubleshooting computer hardware and software issues for end-users. Diagnosing, repairing technical issues, providing technical phone support, managing equipment, and maintaining systems security and resiliency. In addition to the technical requirements, candidates must have the soft skills to work with all different levels of end users to create a great support experience.

Highlights & Benefits of working at Emergent Software

Work closely with other talented team members. Our vetting process means you can count on your team members to know what they are talking about.
Enjoy a variety of work! Support a wide range of client environments and users, handling new technical challenges every day and making sure everyone gets top-notch help.
100 hours per year to focus on your professional development. We invest in your growth!
Grow your career without leaving the tech track. At Emergent Software, you can advance and be recognized as a technical expert without transitioning into people management. We value deep technical expertise as much as leadership and have established clear career paths for those who want to stay hands-on.
Profit sharing bonus means as we’re successful, you’re successful
Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave

Primary Duties

Primary intake for client support requests

Taking and solving Level 1 & 2 tickets. Helping other team members ticket queues. Closely working with Tier 2 and Tier 3 support on escalated tickets.
Provide phone support for computer hardware, software, printers, AV systems, and peripheral devices across diverse client environments.
Diagnose, troubleshoot, and resolve end-user issues related to Windows 11 devices, network connectivity, multi-monitor setups, and docking stations, ensuring minimal downtime and excellent user experience.
Providing proactive support to our managed services clients.
Occasional requirement to go onsite for specific customer needs.
Participate in a scheduled on-call rotation (approximately every 6 weeks) to provide after-hours support, with additional compensation for extra hours worked.

Documentation & Administration:

Track time daily in Toggl accurately and to customer specifications
Work clearly and promptly in Zendesk (and other ITSM tools), keeping clients, teammates, and management informed of progress and resolution status.
Develop and maintain technical documentation and contribute to internal knowledge bases to support continuous improvement and onboarding of new team members.

Internal Emergent Software support:

Support Emergent Software users and computers with standardized setup
Provision and manage internal systems and company devices for onboarding and offboarding
Provide patching, and proper lifecycle management.
Support for office equipment in conference rooms and other miscellaneous hardware.

Collaboration and continuous improvement:

Contribute to a collaborative, positive team culture that values communication, accountability, and continuous learning.
Collaborate directly with clients of varying technical backgrounds, delivering exceptional customer service, clear communication, and proactive follow-up to ensure satisfaction.
Identify opportunities for improvement in client environments, whether through automation, standardization, or preventative maintenance, and collaborate with the Cloud Support team to implement solutions.
Stay current on emerging Microsoft technologies (including Intune, Defender, and AutoPilot) and continuously grow your technical expertise through training and certification.
Adapt and assist as needed. No two days are the same, and your flexibility and curiosity will make a real impact for clients and teammates alike.

Qualifications

2+ years’ experience supporting customers in a Service desk
Experience supporting Microsoft Windows 11
Multi-monitor, docking station, and AV setup experience
Printer setup and troubleshooting
Experience with ticketing platforms (Zendesk, ServiceNow, Jira, etc.)
Strong problem-solving, communication, and interpersonal skills—patience is a must!
Tech-savvy and able to quickly learn new software and procedures
Diligent about tracking time and updating tickets

Nice to Have Skills

Degree in computer science or similar experience
Familiarity with Office 365 portal, Intune, Auto Pilot, and Microsoft Defender for Endpoint
Experience supporting non-Windows devices (Mac, iOS, Chromebooks)
Scripting and PowerShell skills
Mobile device management experience
Experience with RMM tools (NinjaOne)
Basic networking knowledge
Virtual desktop infrastructure (AVD, Citrix, Horizon)
Microsoft certifications (MD-102, SC-300, AZ-800, MS-700)

Our Vetting Process

At Emergent Software, we work hard to find the best people capable of delivering high quality services to our clients. If you think you’re one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch people. Here are the steps of our vetting process for this position:

Application (5 minutes)
Online Assessment (40-50 minutes)
Initial Phone Interview (30 minutes)
Hiring Manager Interview (30 minutes)
Final Interview with Director and Manager in Office (90 minutes)
Job Offer

#EmergentSoftware

#IND3

Quick Apply

Refine Your Search

helpdesk technician jobs in minneapolis, mn

Cloud Support Technician

IT Support Technician – Tier 1 Helpdesk (Entry Level)

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

IT Helpdesk Technician I

Computer Prep Technician

Help Desk & Desktop Support Technician (1099 Independent Contractor)

IT Help Desk Support Technician

IT Support Technician-Level 2

COMPUTER SUPPORT TECH (MN) - 2ND SHIFT

End User Support Technician

Educational Support Professional - Technology (4 positions)

IT Support Specialist Tier II

IT Support Technician

Desktop Support Technician

Support Services Technician

IT Desktop Support

Tier 2 Support Tech

Help Desk Technician - Contractor

DMR Technician - Apple/iOS Systems

I want to receive the latest job alert for helpdesk technician in minneapolis, mn

Related Searches

Explore jobs in more locations

Highlights & Benefits of working at Emergent Software

Primary Duties

Qualifications

Nice to Have Skills

Our Vetting Process

Job Seeker Tools

Employer Tools

Browse

Stay Connected