Top 83 Intake representative Jobs in Minneapolis, Mn

Patient Representative
Hennepin Healthcare —Minneapolis, MN
- $33.17 - $49.75 an hour
- 8 hour shift
- Spanish
- Psychiatry
- Marketing
- Disability insurance
- Health insurance
6d
Welcome Services Representative
Hennepin Healthcare —Minneapolis, MN
- $21.35 - $25.39 an hour
- 8 hour shift
- Psychiatry
- Computer literacy
- Inpatient
- Disability insurance
- Health insurance
7d
Intake & Referrals Representative
Twin Cities Pain Clinic —Edina, MN
- $21 - $22 an hour
- Full-time
- Background check
- Medical office experience
- HIPAA
- Health savings account
- Paid holidays
Manufacturing Technician - 1 - Minnesota
MAGNETO & DIESEL INJECTOR SERVICE INC —Blaine, MN
- $21 - $23 an hour
- Full-time
- Pass drug screening
- Forklift
- Ability to lift 50 pounds
Quick Apply
Designated Cordinator/Desiganted Manager
compliance Hub Solutions —Burnsville, MN
- $61,663.81 - $74,261.79 a year
- Full-time
- Hybrid work
- Management
- Writing skills
- English
- Opportunities for advancement
Quick Apply
8h
Senior Project Manager
Old Republic Title —Minnetonka, MN
- $125,000 - $135,000 a year
- Overtime
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health savings account
14d
Waiver Case Manager II
Supportive Living Solutions —Saint Paul, MN
- $23 - $27 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- 5 years
- Mileage reimbursement
- Paid holidays
Quick Apply
11d
RN - Admissions Acute
Capitol Park Mental Health Hospital —Saint Paul, MN
- Full-time
- Acute care
- CPR Certification
- Nursing
- Free parking
- Health insurance
7d
Customer Service Representative - Tank Holding
Tank Holding —Mound, MN
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Waiver Case Manager (4yr degree required)
Supportive Living Solutions —Saint Paul, MN
- $48,000 - $56,000 a year
- Full-time
- Hybrid work
- Background check
- Clean driving record
- 5 years
- Mileage reimbursement
- Paid holidays
Quick Apply
Certified Medical Assistant/CMA - $1,000 Sign-On Bonus
LifeStance Health —Saint Louis Park, MN
- $23.50 - $27.00 an hour
- Full-time
- Vital signs
- Psychiatry
- BLS Certification
- Paid parental leave
- AD&D insurance
Quick Apply
6d
Customer Service Representative
Premier Housing Management —Saint Paul, MN
- $20 - $25 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Patient Service Representative (PSR)
Retina Minnesota MSO LLC —Edina, MN
- $21.50 - $24.00 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Outpatient
- Health savings account
- Paid holidays
Care Team Representative
Sedgwick —Eden Prairie, MN
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Front Desk Representative
Bright Smiles Community Clinic & Dental —Minneapolis, MN
- $17 - $20 an hour
- Part-time
- Spanish
- Dental office
- Administrative experience
Quick Apply
SpringPath Clinical Intake Coordinator
Sevita —Minneapolis, MN
- Full-time
- Addiction Medicine
- Mid-level
- Residential
8d
Drop In Center Staff - Part-time/On-call
American Indian Comm Development Corp —Minneapolis, MN
- $18 an hour
- Part-time
- Ability to walk for extended periods
- In-person
- Ability to stand for extended periods
Quick Apply
13d
Drop In Center Staff
American Indian Comm Development Corp —Minneapolis, MN
- Up to $18 an hour
- Full-time
- Ability to walk for extended periods
- In-person
- Ability to stand for extended periods
Quick Apply
13d
Shift Coordinator - (Multiple Openings)
180 Degrees Inc —Minneapolis, MN
- $20.89 - $27.85 an hour
- 12 hour shift
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Member Correspondence Specialist
Portico Benefit Services —Minneapolis, MN
- $46,000 - $51,650 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
Quick Apply
1d

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Patient Representative

Hennepin Healthcare -
Minneapolis, MN

Apply Now

Job Details

Full-time
$33.17 - $49.75 an hour
6 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Customer communication
Employee relationship building

Full Job Description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Patient Relations
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person

Purpose of this position: Using the principles of Patient and Family Centered Care as the foundation for all work performed and excellent customer service as the driver, perform advocacy role for all HCMC patients and visitors by serving as liaison between patient/visitor and medical center staff when there is a complaint, concern, issue or grievance. Actively listen to patients/visitor concerns, complaints, issues and grievances to achieve satisfactory response/resolution at point of contact. If responding/resolving is not possible at point of contact, accurately present point of view of patient/visitor to appropriate hospital staff through verbal and written communication. Proactively facilitate resolution to patient/visitor concerns, complaints, issues and grievance by working with and assisting staff to achieve satisfactory results for that patient/visitor as well as achieve service recovery. Fulfill all requirements set by Federal and State law as well as regulatory bodies regarding formal healthcare patient/visitor complaints and grievances. Educate, explain and/or promote understanding of hospital processes, policies, and procedures as they relate to patient rights to patients, visitors and staff. To serve as a stopping point for patients/visitors with questions and proactively assist them in finding answers and/or achieving results.

RESPONSIBILITIES

In a professional, courteous, and Patient Centered manner, accurately intake and document all patient/visitor concerns, complaints, issues and grievances following the required standards set forth by legal and regulatory bodies
Proactively respond to patient/visitor concerns, complaints, issue and grievance verbally and through written correspondence
Actively work with medical center staff to provide directions/assistance in regards to complaint, concern, issue or grievance investigation and a satisfactory response/resolution.
Serve as a one-stop hospital resource for patient/visitor questions concerning HCMC services
Proactively monitor and track all formal concerns, complaints, and grievances to ensure timely and appropriate response per medical center policy by using complaint database
Serve as a medical center resource for patients/visitors with questions regarding community resources as they relate to medical center operation and care delivery
Establish positive, professional working relationships with all medical center staff
Serve as hospital resource to work with all staff in defusing patient situations that are escalating and creating disturbances to other patients and visitors
Secondary Duties:
- Accurately maintain medical center patient complaint database following all legal and regulatory standards
- Generate and run formal patient complaint reports for Clinical Council and other medical center staff as requested and appropriate
- Coordinate and facilitate care conferences and/or meetings as required and appropriate
- Provide way-finding assistance for all HCMC patients/visitors by escorting them to desired destination
- Maintain up to date and accurate resources (internal/external) and regulatory standards applicable to patient rights
- Providing all patients/visitors with a positive experience while at HCMC

QUALIFICATIONS
Minimum Qualifications:

Bachelor s degree in marketing, communications, public relations, healthcare administration, psychology, human services, social work or a closely related field
At least one (1) year of experience in customer relations, marketing, public relations or human services
-OR-
An approved equivalent combination of education and experience

Preferred Qualifications:

Previous experience working in a health care setting
Fluency in both Spanish and English

Knowledge/ Skills/ Abilities:

Excellent organizational, analytical, written, critical thinking and verbal communication skills
Ability to relate well with people of various backgrounds and all levels of the organization

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package:

We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
For a complete list of our benefits, please visit our career site on why you should work for us.

Department: Patient Relations

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day

Job Level: Staff

Employee Status: Regular

Eligible for Benefits: Yes

Union/Non Union: Non-Union

Min: $33.17

Max: $49.75

Job Posting: Jul-01-2026

Apply Now

Refine Your Search

intake representative jobs in minneapolis, mn

Patient Representative

Welcome Services Representative

Intake & Referrals Representative

Manufacturing Technician - 1 - Minnesota

Designated Cordinator/Desiganted Manager

Senior Project Manager

Waiver Case Manager II

RN - Admissions Acute

Customer Service Representative - Tank Holding

Waiver Case Manager (4yr degree required)

Certified Medical Assistant/CMA - $1,000 Sign-On Bonus

Customer Service Representative

Patient Service Representative (PSR)

Care Team Representative

Front Desk Representative

SpringPath Clinical Intake Coordinator

Drop In Center Staff - Part-time/On-call

Drop In Center Staff

Shift Coordinator - (Multiple Openings)

Member Correspondence Specialist

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