Top 799 Service delivery director Jobs in Minneapolis, Mn

Manager - UHC COVE - Consumer
UnitedHealthcare —Minnetonka, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- 1 year
Director - Identity Escalation Support- Remote
UnitedHealth Group —Eden Prairie, MN
- $134,600 - $230,800 a year
- Full-time
- Hybrid work
- Pass drug screening
- HIPAA
- Office
Delivery Management Sr Director - REMOTE
Optum —Eden Prairie, MN
- $150,200 - $288,500 a year
- Full-time
- Remote
- Pass drug screening
- 8 years
- Mentoring
Quick Apply
13d
Director, Business Relationship Management - Customer Experience
UnitedHealth Group —Eden Prairie, MN
- $134,600 - $230,800 a year
- Full-time
- Pass drug screening
- Analysis skills
- Presentation skills
Director of Nursing
Benedictine —Osseo, MN
- $95,000 - $110,000 a year
- Full-time
- Nursing
- RN License
- English
- Health insurance
- Dental insurance
8d
RN, AL Director (LALD SPONSORED)
Illuminus —Chaska, MN
- $87,817.60 - $109,366.40 a year
- Full-time
- Management
- RN License
- Recruiting
Quick Apply
Director of Nursing (DON)
Estates at Excelsior —Excelsior, MN
- $95,000 - $110,000 a year
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Clinical Psychologist Outpatient - Associate Professor - Director of Behavioral Health
University of Minnesota Physicians —Minneapolis, MN
- $116,000 - $160,000 a year
- Full-time
- Psychiatry
- Psychology
- US work authorization
- Health insurance
- Dental insurance
Director of Nursing (DON)
Estates at Chateau —Minneapolis, MN
- $95,000 - $125,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
Audit Manager
TDHCD, Inc. —Minneapolis, MN
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- CPA
- Research
- 3 years
- Paid time off
- Opportunities for advancement
Quick Apply
1d
Director of Nursing (DON)
Villas at Park —Saint Louis Park, MN
- $92,000 - $110,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- Psychiatry
- Health insurance
- Paid time off
Quick Apply
6d
Quality Assurance Lead (Temporary)
The Phoenix Residence —West Saint Paul, MN
- From $24 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
Quick Apply
12d
Medical Director Veterinarian
Tempus Veterinary Recruitment —Saint Louis Park, MN
- Up to $170,000 a year
- Full-time
- Medical-surgical
- US work authorization
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
11d
Medical Director
MedElite Group, LLC. —Minneapolis, MN
- $100,000 - $120,000 a year
- Skilled nursing facility
- Geriatrics
- Senior level
- Paid time off
Quick Apply
Medical Director/ Attending Physician
MedElite Group, LLC. —Minneapolis, MN
- $100,000 - $120,000 a year
- Skilled nursing facility
- Geriatrics
- Senior level
- Paid time off
Quick Apply
Director of Account Services
NPARALLEL + Atomic Props —Minneapolis, MN
- $130,000 - $140,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
7d
Assistant Director of Nursing (RN)
Ebenezer —Minneapolis, MN
- $104,208.00 - $147,118.40 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Loan repayment program
- Disability insurance
Medical Director/ Attending Physician
MedElite Group, LLC. —Farmington, MN
- $100,000 - $120,000 a year
- Skilled nursing facility
- Geriatrics
- Senior level
- Paid time off
Quick Apply
All Saints Senior Living - Executive Director
LSL ALF LLC —Shakopee, MN
- $75,000 - $95,000 a year
- Full-time
- Sales
- Marketing
- Pass drug screening
Quick Apply
RN Director of Nursing /Clinical Administrator II
Presbyterian Homes & Services —Bloomington, MN
- Full-time
- CPR Certification
- Nursing
- RN License
- Health savings account
- AD&D insurance

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Manager - UHC COVE - Consumer

UnitedHealthcare -
Minnetonka, MN

Apply Now

Job Details

Full-time
$91,700 - $163,700 a year

Qualifications

Presentations for conferences or internal meetings
Employee relationship building
Operational risk mitigation
Relationship management
Escalation handling

Full Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Consumer Operations Vitals & Experience Hub (COVE) is a physical location serving as a tech-integrated, Voice of Consumer National Operations Center (NOC) where consumer-connected data is monitored. The COVE provides an opportunity to collaborate across the enterprise, monitor operations and active tech war rooms, provide key data-driven insights, highlight investments in healthcare innovation and amplify our presence in the community.

This role reports to the Associate Director of the COVE business arm and will have direct responsibility for managing a team of analysts who will monitor and analyze the operational components that impact the consumer experience. This leader will partner with the Work Force Management (WFM), Tech, EIS, Product, Experience, and Service Delivery partners and monitor operational impacts to the consumer experience. The Manager of the COVE will work collaboratively with peers across operations to identify best practices, facilitate process improvement activities and create a flexible and high performing team with a core goal to provide a top-notch consumer experience.

This role is based in Minnetonka, MN on our corporate campus at 9700 Healthcare Lane. This position is in office 4 days a week and remote 1 day a week.

Primary Responsibilities:

Provide positive leadership presence and shadow, including effective communications, coaching, setting clear expectations, and holding direct reports accountable
Establishing meaningful connections with team members, creating an environment of belonging and empowerment, and investing in the development and growth of our talent
Hire, train, and supervise operational staff, and conduct performance reviews that allow for continuous growth and development of team members
Identify inefficiencies and implement strategies to improve processes and enhance productivity, ensuring high quality and consistency while maintaining change resistance to ensure department progress can continue
Monitor and analyze operational performance metrics to ensure targets are met while identifying operational risks and developing mitigation plans when needed
Liaise with other department heads and executives to align objectives and strategies through discovery calls and presentation of deliverables
Collaborate with leaders across the enterprise to create and leverage relationships that support flawless execution on commitments, and improved consumer outcomes
Address any operational issues or emergencies promptly and efficiently during Critical Response events which may include occasional non-traditional business hours
Contribute new ideas to solve challenging business problems. This includes, but is not limited to changes in policy, procedure, market trends, and technology (internal and external tools or applications)
Collaborate with senior management in developing strategic plans for operational activity and gaining buy-in support from strategic partners
Ensure that resources (human, technological, financial) are allocated effectively

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3+ years of experience working in a call, claim or back-office production environment
1+ years of direct people management or 2+ years matrixed management experience
1+ years of experience interpreting and analyzing large data sets
Experience working in a fast-paced, frequently changing team environment
Demonstrated leadership ability to influence and drive outcomes without direct authority
Demonstrated ability to be proficient at assessing business risks/issues and ability to distinguish items you are empowered to resolve from those that need to be escalated
Proven exceptional relationship skills and solid emotional intelligence
Proven excellent presentation skills - clear and concise written & verbal communication skills
Demonstrated ability to collaborate with senior and executive leaders
Must live in the state of Minnesota and be able to work in the Minnetonka, MN office 4 days a week & 1 remote day

Preferred Qualifications:

Intermediate to advanced skillset in Microsoft Office applications, specifically in PowerPoint and Excel
Demonstrated ability to thrive in a performance driven culture
Demonstrated ability to be creative, flexible and have solid problem solving and time-management skills
Demonstrated ability to multi-task and prioritize, both individually and for a large team
Proven solid organizational skills with ability to manage to deadlines and drive assigned projects to completion

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

service delivery director jobs in minneapolis, mn

Manager - UHC COVE - Consumer

Director - Identity Escalation Support- Remote

Delivery Management Sr Director - REMOTE

Director, Business Relationship Management - Customer Experience

Director of Nursing

RN, AL Director (LALD SPONSORED)

Director of Nursing (DON)

Clinical Psychologist Outpatient - Associate Professor - Director of Behavioral Health

Director of Nursing (DON)

Audit Manager

Director of Nursing (DON)

Quality Assurance Lead (Temporary)

Medical Director Veterinarian

Medical Director

Medical Director/ Attending Physician

Director of Account Services

Assistant Director of Nursing (RN)

Medical Director/ Attending Physician

All Saints Senior Living - Executive Director

RN Director of Nursing /Clinical Administrator II

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