Top 304 Service desk associate Jobs in Minneapolis, Mn

Service Desk Associate - Application Support - Hybrid
Genesis10 —Minnetonka, MN
- $23 - $30 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Commuter assistance
- Health savings account
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4d
IT Service Desk Support Specialist
RAYUS Radiology —Saint Louis Park, MN
- $20.70 - $28.44 an hour
- Part-time
- Remote
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
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4d
Connection Advisor Outreach (Call Center/Healthcare Scheduler), Remote
Hennepin Healthcare —Minneapolis, MN
- $23.47 - $31.33 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- Psychiatry
- High school diploma or GED
- Disability insurance
- Health insurance
Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote
Hennepin Healthcare —Minneapolis, MN
- $21.35 - $24.82 an hour
- 8 hour shift
- Remote
- Spanish
- Microsoft Outlook
- Psychiatry
- Disability insurance
- Health insurance
5d
Connection Advisor Intermediate (Call Center/Healthcare Scheduler), Remote
Hennepin Healthcare —Minneapolis, MN
- $21.92 - $28.36 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- Psychiatry
- Mid-level
- Disability insurance
- Health insurance
Guest Services Associate (On-Call)
People Serving People —Minneapolis, MN
- $25 an hour
- On call
- Quality control
- 1 year
- Entry level
- Commuter assistance
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Front Desk Associate - Canopy
Canopy by Hilton Minneapolis Mill District —Minneapolis, MN
- From $18.50 an hour
- Part-time
- Microsoft Word
- 18 years or older
- Microsoft Outlook
- Disability insurance
- Employee assistance program
Quick Apply
Front Desk Receptionist
Acupuncture Health Center —Edina, MN
- $17 - $20 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Flexible schedule
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Guest Service Associate Front Desk
European Wax Center —Plymouth, MN
- $15 - $22 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Group Sales Manager
Delta by Marriott Minneapolis Northeast Hotel —Minneapolis, MN
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- Business development
- Health savings account
- Health insurance
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Office Leader
Confidential —Minnetonka, MN
- From $41,000 a year
- Full-time
- Office
- Children
- In-person
- Health savings account
- Health insurance
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Multifunctional Sales Associate
Mango —Edina, MN
- $16 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mentoring
- Commuter assistance
- 401(k)
Quick Apply
Customer Relations Associate
The Optical Foundry —Minneapolis, MN
- $19 an hour
- Overtime
- Background check
- Customer service
- Basic math
- Paid training
- Health savings account
Quick Apply
Customer Service Supervisor
PetSuites —Lakeville, MN
- $14 - $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Production Graphic Designer
Truly Engaging —Arden Hills, MN
- $25 - $30 an hour
- Full-time
- Background check
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Multifunctional Sales Associate
Mango —Minneapolis, MN
- From $16 an hour
- Part-time
- Customer service
- Merchandising
- Mentoring
- Commuter assistance
- Dental insurance
Quick Apply
Family Intake Specialist (Bilingual English/Spanish)
The Vision Companies —Rogers, MN
- $18 - $21 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Disability insurance
Quick Apply
Direct Support Professional (DSP) - ASL Preferred (Full-time and Part-time)
DreamLife Destiny LLC —Hennepin County, MN
- $19 - $23 an hour
- Part-time
- Background check
- CPR Certification
- Experience working with individuals with disabilities
- Paid training
- Mileage reimbursement
Quick Apply
2d
Clinic Supervisor - Gastroenterology
Fairview Health Services —Maple Grove, MN
- $94,515.20 - $133,432.00 a year
- Urgently hiring
- Nursing
- RN License
- BLS Certification
Front Desk Associate
Pet Retreat Plymouth —Minneapolis, MN
- $15 - $17 an hour
- 8 hour shift
- Customer service
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Service Desk Associate - Application Support - Hybrid

Genesis10 -
Minnetonka, MN

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Job Details

Temp-to-hire
$23 - $30 an hour
4 days ago

Benefits

Commuter assistance
Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance
Paid sick time

Qualifications

Microsoft Excel
Microsoft Outlook
Technical documentation
Incident report management
Incident management software
Windows
Desktop applications
Customer support
Problem management
Technical Proficiency
Ticketing system technical support
Production troubleshooting

Full Job Description

Genesis10 is currently seeking a Service Desk Associate - Application Support - Hybrid for a contract to hire position with a Leading Title and Escrow Services Company located in Minnesota or California. This is a 12+ month contract to hire opportunity.

Compensation: $23.00 - $30.00 per hour, W2, based on qualifications

Position Overview:
We are seeking an Associate Service Desk Associate to join an Application Support team, providing operational and technical support for a business-critical escrow and title production platform. This role is highly focused on supporting a single enterprise application central to Title and Escrow operations. The ideal candidate combines strong customer service and technical troubleshooting skills with curiosity, analytical thinking, and an interest in understanding business processes. Candidates with Title, Escrow, Mortgage Closing, or related industry experience will have a significant advantage.

Key Responsibilities:

Provide first-contact support for users experiencing issues within the company's title production application
Troubleshoot application issues by analyzing workflows, researching files, identifying root causes, and resolving problems whenever possible
Escalate complex issues appropriately while maintaining ownership and communication throughout the resolution process
Process user provisioning, security access requests, and account maintenance
Accurately document incidents, troubleshooting steps, and resolutions within the incident management system
Support end users by phone, email, and ticketing system while maintaining a high level of customer satisfaction
Develop a thorough understanding of business workflows related to Title and Escrow operations
Test application enhancements and assist with validating software modifications as needed
Communicate enhancement requests and software defects using established documentation standards
Maintain knowledge of supported applications, security, user access, and business processes
Participate in team training, cross-training, and continuous process improvement initiatives

Primary Requirements:

1+ year of experience in technical support, application support, service desk, help desk, or similar customer support environment
Experience working with ticketing or IT Service Management (ITSM) systems
Experience troubleshooting software or business applications
Ability to investigate problems and think critically through business and technical issues
Proficiency supporting Microsoft Windows and Microsoft Office (Outlook, Word, Excel)
Experience documenting incidents and troubleshooting activities
Strong understanding of customer support best practices
Excellent customer service and communication skills
Strong analytical and investigative problem-solving abilities
High attention to detail and strong organizational skills
Ability to prioritize multiple requests in a fast-paced environment
Collaborative team player with a willingness to learn and work independently after training

Desired Skills:

Title industry experience
Escrow experience
Residential or commercial mortgage closing experience
Experience with title production software
Knowledge of title and escrow terminology, workflows, and documentation
Experience supporting enterprise business applications
Entry-level Business Analyst or business process improvement experience

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#INDGEN10
#DIG10-MN
#LI-LP1

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Refine Your Search

service desk associate jobs in minneapolis, mn

Service Desk Associate - Application Support - Hybrid

IT Service Desk Support Specialist

Connection Advisor Outreach (Call Center/Healthcare Scheduler), Remote

Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote

Connection Advisor Intermediate (Call Center/Healthcare Scheduler), Remote

Guest Services Associate (On-Call)

Front Desk Associate - Canopy

Front Desk Receptionist

Guest Service Associate Front Desk

Group Sales Manager

Office Leader

Multifunctional Sales Associate

Customer Relations Associate

Customer Service Supervisor

Production Graphic Designer

Multifunctional Sales Associate

Family Intake Specialist (Bilingual English/Spanish)

Direct Support Professional (DSP) - ASL Preferred (Full-time and Part-time)

Clinic Supervisor - Gastroenterology

Front Desk Associate

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