Top 450 Nonprofit technology Jobs in Minneapolis Mn

Technology Help Specialist
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Google Workspace
- Data analysis skills
Evaluation and Social Science Researcher
Center for Energy and Environment —Minneapolis, MN
- $81,000 - $85,000 a year
- Hybrid work
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
2d
LMS Coordinator
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
13d
Support Center Analyst
HealthPartners/GHI —Bloomington, MN
- $24.04 - $36.06 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
1d
Hubbard Undergraduate Student Services Coordinator
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Google Workspace
- Bachelor of Science
7d
Business/Systems Analyst 2
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Customer service
- Bachelor of Science
13d
LATIS Program Manager
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
Foster Postsecondary Success Coordinator
Youthprise —Saint Paul, MN
- $25.50 - $29.00 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- 403(b) matching
- Health savings account
5d
UME Coordinator & Education Admin (hybrid)
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
13d
Executive Assistant and Board Liaison
The Saint Paul Chamber Orchestra Society —Saint Paul, MN
- Weekends as needed
- Hybrid work
- Hospitality
- Criminal background check
- Experience equivalent to degree accepted
- AD&D insurance
- Disability insurance
Community Faculty - Youth Studies, 2026-27
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- Classroom
- Bachelor of Science
3h
Policy Specialist, MISO
Great Plains Institute for Sustainable Development —Minneapolis, MN
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Health savings account
- Health insurance
Data Analyst – Epic Reporting
HealthPartners/GHI —Bloomington, MN
- $36.37 - $54.55 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Analysis skills
- Health insurance
5h
Director of Strategic Initiatives
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- 6 years
- Master's degree
Director of Operations and Player Development - Baseball
University of Minnesota —Minneapolis, MN
- Weekends as needed
- High school
- University
- Bachelor's degree
1d
Value Based Care Data Analyst
HealthPartners/GHI —Bloomington, MN
- $50.32 - $75.48 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
Community Faculty - MSW, 2026-27
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- Classroom
- Master of Social Work
2d
Communications and Web Assistant
University of Minnesota —Minneapolis, MN
- Part-time
- Hybrid work
- Background check
- Marketing
- Writing skills
12d
IT Support Specialist
Ordway Center for the Performing Arts —Saint Paul, MN
- $23 - $26 an hour
- Online Application
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Director of Administration
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Bachelor of Science
- Office
7d

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Technology Help Specialist

University of Minnesota -
Minneapolis, MN

Apply Now

Job Details

Full-time

Qualifications

Live chat
Optimizing workflow processes
Knowledge management
Google Workspace
Operational analysis
Network troubleshooting
Email customer support
Technical support via phone
Phone communication
Incident report management
Enterprise software
Incident management software
Data analysis skills
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Trend analysis
Online articles
Bachelor's degree
Continuous improvement
Incident management operations support
Customer service knowledge base
MFA
E-learning platforms
Online help documentation
Technical support via email
4 years
Canvas LMS software
Escalation handling

Full Job Description

Required Qualifications:

Bachelor’s degree OR a combination of education and relevant work experience to equal four years.
Customer service experience.
Exposure to and interest in technology.
Excellent verbal and written communication skills.
Action-oriented with an ability to adapt based on a dynamic environment.

The Technology Help Specialist provides high quality technical assistance to the University’s diverse community of students, faculty, and staff. As a primary point of contact for the University’s central help desk, you will be responsible for resolving a wide array of technical issues ranging from account access to enterprise software support. This role is ideal for someone who thrives in a fast paced environment and enjoys the puzzle solving aspect of IT. This role is primarily a remote position with onsite requirements as needed.

Responsibilities:

Tier 1 Technical Support (70%)

Initial Point of Contact: Tier 1 supports receiving user inquiries via phone, email, chat, or self-service portal.
Troubleshooting: Using internal knowledge base articles and other provided training materials and resources, you will diagnose and resolve issues related to University-wide applications, including (but not limited to) Canvas (LMS), Google Workspace, WiFi connectivity (eduroam), and Duo Security (MFA).
Account Management and Resolution: Assist with password resets, Internet ID management ,software installations, printer connectivity issues, and University account provisioning with a focus on first-call resolution.
Incident Logging & Categorization: Document all incidents and service requests in the IT Service Management (ITSM) tool.
Escalation: Smoothly transferring complex, unresolved, or high-priority incidents to Tier 2 or Tier 3 specialists within agreed-upon service levels (SLAs).

Analysis & Continuous Improvement (20%)

Trend Identification: Analyze incoming ticket data to identify recurring technical issues or service outages and escalate to Tier 2/3 teams as necessary.
Knowledge Base Contribution: Draft and update internal knowledge base articles.
Process Optimization: Provide feedback on call center workflows and scripts to improve First Contact Resolution rates.

Professional Development & Coordination (10%)

Technical Training: Stay current with emerging University technologies and security protocols.
Collaboration: Participate in team meetings and contribute to a supportive, inclusive team culture.

The Office of Information Technology (OIT) is the University's central IT unit and provides enterprise-level technologies and services that are broadly consumed, core to central administrative business operations, and tend to offer substantial economies of scale. We are part of a larger ecosystem of IT professionals who work in academic and support units systemwide. Local or collegiate IT units often offer discipline-specific, niche, and complementary services to the OIT central services.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required application materials: resume and cover letter.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.

Apply Now

Refine Your Search

nonprofit technology jobs in minneapolis mn

Technology Help Specialist

Evaluation and Social Science Researcher

LMS Coordinator

Support Center Analyst

Hubbard Undergraduate Student Services Coordinator

Business/Systems Analyst 2

LATIS Program Manager

Foster Postsecondary Success Coordinator

UME Coordinator & Education Admin (hybrid)

Executive Assistant and Board Liaison

Community Faculty - Youth Studies, 2026-27

Policy Specialist, MISO

Data Analyst – Epic Reporting

Director of Strategic Initiatives

Director of Operations and Player Development - Baseball

Value Based Care Data Analyst

Community Faculty - MSW, 2026-27

Communications and Web Assistant

IT Support Specialist

Director of Administration

I want to receive the latest job alert for nonprofit technology in minneapolis mn

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