Top 4900 Customer experience supervisor Jobs in Minneapolis Saint Paul Mn

Transit Operations Manager
Southwest Transit —Eden Prairie, MN
- $92,000 - $138,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Bi-lingual Administrative Operations Manager - Hallway Division
All Kind Painting & Cleaning —Crystal, MN
- $65,000 - $80,000 a year
- Full-time
- Spanish
- Google Workspace
- 5 years
- Health insurance
- 401(k)
Quick Apply
3h
Assistant Manager
Kwik Trip —Centerville, MN
- $55,000 - $60,000 a year
- Overtime
- Inventory management
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor
Johnson Screens Inc —New Brighton, MN
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
8d
Branch Manager
Service Partners —Blaine, MN
- $75,000 - $150,000 a year
- Full-time
- 18 years or older
- Inventory management
- Customer service
- Wellness program
- Health savings account
Quick Apply
14d
Assistant Store Manager - Roseville (Cnty Rd. B)
Goodwill-Easter Seals MN —Roseville, MN
- $53,813 - $75,543 a year
- Rotating weekends
- Experience working with individuals with disabilities
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
Office Manager & Executive Coordinator
Timesavers LLC —Maple Grove, MN
- $70,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Quick Apply
2nd Shift Production Supervisor
Liberty Diversified International, Inc. —Brooklyn Park, MN
- $66,000 - $83,000 a year
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
7d
Warehouse Supervisor
Cencora —Shakopee, MN
- $59,500 - $119,020 a year
- Extended hours
- Microsoft Outlook
- Computer Science
- Word processing
- Paid parental leave
- Health insurance
Supv, Customer Svc
Baxter —Saint Paul, MN
- $64,000 - $88,000 a year
- Call employer
- Supervising experience
- Mentoring
- US work authorization
- Paid parental leave
- Employee stock purchase plan
6d
Customer Support Operations Manager - State Program Administrator Manager
State of Minnesota - Revenue Dept —Saint Paul, MN
- $41.58 - $60.10 an hour
- Online Application
- Hybrid work
- Background check
- 3 years
- Supervising experience
- Paid parental leave
- Paid holidays
Patient Registration Manager
Outset —Robbinsdale, MN
- $2,000 - $3,000 a week
- Contract
- Management
- Hospital
- Mid-level
- Flexible schedule
- Referral program
Quick Apply
8d
Group Supervisor Fulfillment Center
Walgreens —Brooklyn Park, MN
- $63,100 - $101,200 a year
- Spanish
- HIPAA
- English
Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
Quick Apply
Warehouse Supervisor
UNFI —Hopkins, MN
- $73,000 - $109,500 a year
- Full-time
- Word processing
- Computer literacy
- Sanitation
- Health savings account
- AD&D insurance
Quick Apply
4d
Manager of Customer Experience
Trafera, LLC —Arden Hills, MN
- $95,000 - $120,000 a year
- Google Workspace
- Marketing
- 3 years
Supervisor, Technical Assistance Center
Boston Scientific —Arden Hills, MN
- $71,500 - $135,800 a year
- Spanish
- 5 years
- Engineering
Customer Care Manager
Graco —Rogers, MN
- $98,300 - $172,000 a year
- Full-time
- Hybrid work
- 7 years
- Mid-level
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
4d
Production Supervisor
Nextern —Maple Grove, MN
- $79,040 - $99,840 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- AD&D insurance
- Disability insurance
Quick Apply
Supervisor, Care Coordination
Medica Services Company LLC —Minnetonka, MN
- $70,200 - $120,400 a year
- On call
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
8d

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Transit Operations Manager

Southwest Transit -
Eden Prairie, MN

Apply Now

Job Details

Full-time
$92,000 - $138,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Pension plan
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Route planning software
Spatial analysis
Geographic analysis
Data analysis reporting
Team leadership
Coaching
Mapping software
Metrics Reporting
Transportation planning (urban planning)
Team development
Bachelor's degree
Mentoring
Procurement contract management
Contracts
Data collection
Project contract management
Data analytics technologies

Full Job Description

Job Summary

The Transit Operations Manager manages daily transit operations, ensuring safe, reliable, and efficient service. This role leads the transit fleet's lifecycle, oversees dispatch workflows, manages driver contracts, and directs long-term transit planning and network development. The ideal candidate maintains operational efficiency, optimizes fleet uptime, and designs service routes to meet community needs

SouthWest Transit is an award-winning Transit agency serving the SouthWest Twin Cities area through bus, on-demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go.

Mission:
We provide a premium experience for the southwest Twin Cities through safe, reliable, and cost-effective transit that builds community and connects our customers from where they are to where they want to go.

Vision:
SouthWest Transit is the leading provider of innovative transit solutions that improve livability and enhance economic opportunity in the communities we serve.

Essential Duties & Responsibilities

Lead, coach, and develop a team of dispatch, customer experience, and transit ops staff to ensure continuous communication and smooth daily operations.
Manage daily transit operations ensuring system-wide adherence to commission-approved KPIs.
Lead the Transit Planner in designing, analyzing, and optimizing transit routes, timetables, and service schedules.
Analyze ridership trends and operational data to improve service efficiency, enhance the rider experience, and identify service gaps and expansion opportunities.

Prepare operational reports, service performance metrics, and grant proposals for transit development funding.
Partner with internal departments, vendors, and external stakeholders to improve public transit services and implement new technologies.
Manage and/or partner on comprehensive new-hire training programs focused on safety, equipment operation, and customer experience.
Assist in incident investigations, respond to difficult and sensitive issues, identify and report findings and take necessary corrective action.
Manage budgets, staffing resources, and operational priorities while continuously identifying opportunities for process improvement.
Manage the accurate collection, verification, and timely submission of monthly and annual reports to the FTA National Transit Database, MnDot, MetCouncil, the SWT Commission and others as needed.
Work with cross functional teams to map the customer journey, identifying pain points and opportunities for improvement across all touchpoints.
Oversee service design and execution.
Develop and implement short- and long-term operational strategies that align with agency goals and community needs. Guide long-range transit planning, service standards, and network development.
Monitor and improve on-time performance, productivity, service reliability, customer satisfaction, and operational efficiency. Utilize data analytics to support operational decision-making and continuous process improvement.
Prepare and manage driver ops operating budgets, and monitor expenditures to identify cost-saving opportunities.
Collaborate with the Safety and Risk Specialist to minimize incidents and improve safety.
Be the liaison between SWT and the driver contractors.
Oversee the collection and analysis of customer feedback from various channels including social media, surveys, focus groups, etc..
Identify, partner, and execute on opportunities for enhancing customer experience from loyalty programs to appreciation events.
Fleet Management
- Oversee the end-to-end lifecycle of transit vehicles, including capital planning, procurement, deployment, and disposal.
- Manage fleet performance metrics, fuel consumption, and operational costs using maintenance management software.
- Ensure all vehicles comply with federal, state, and local safety and regulatory standards.
All other duties as assigned

Minimum Qualifications

Bachelor’s Degree in Urban and Regional Planning, Public Administration, or other related field
5-7 years progressively responsible experience in public transportation system with at least 3 years leading teams
Proven ability to lead and mentor teams
Strong proficiency in scheduling, routing, and mapping software
Experience with transit scheduling and run-cutting software, micro-transit operations, transit performance analytics and reporting, geo-spatial analysis, and contract management
Embraces SWT values of Purpose, Integrity, Continuous Learning, Innovation, Belonging and Accountable
Strong understanding of GTFS and transit data standards, transit funding and grant administration

Preferred: Expertise in Federal Transit Administration (FTA) regulations

This role is 100% in office.
SouthWest Transit participates in E-Verify. Upon job acceptance, candidate will be required to complete an I-9 form and provide documentation to verify identity and employment eligibility.

Physical Demands & Working Conditions

Work is indoors in a normal office environment. Occasional lifting of thirty pounds or less is required. Requires a high attention to detail or deadlines between 45% and 70% of the time. A typical workday involves about 85% of the time spent sitting and about 50% or more of the time using a keyboard. However, this varies depending on the season. A significant amount of time is spent handling paper and maintaining files.

Apply Now

Refine Your Search

customer experience supervisor jobs in minneapolis saint paul mn

Transit Operations Manager

Bi-lingual Administrative Operations Manager - Hallway Division

Assistant Manager

Operations Supervisor

Branch Manager

Assistant Store Manager - Roseville (Cnty Rd. B)

Office Manager & Executive Coordinator

2nd Shift Production Supervisor

Warehouse Supervisor

Supv, Customer Svc

Customer Support Operations Manager - State Program Administrator Manager

Patient Registration Manager

Group Supervisor Fulfillment Center

Senior Customer Service Manager

Warehouse Supervisor

Manager of Customer Experience

Supervisor, Technical Assistance Center

Customer Care Manager

Production Supervisor

Supervisor, Care Coordination

I want to receive the latest job alert for customer experience supervisor in minneapolis saint paul mn

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