Top 2638 Customer service supervisor Jobs in Miramar Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Remote Legal Customer Service Representative (CSR)
Advocacy Solutions —Fort Lauderdale, FL
- Full-time
- Remote
- Background check
- Spanish
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Inbound Call Center Agent
Pacific Rise Co —Hollywood, FL
- $17 - $26 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
13d
Remote Call Center Representative
TechOp Solutions International —Miami, FL
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
9d
Construction Estimator / Project Manager / Supervisor
Elite Contracting Inc —Fort Lauderdale, FL
- Part-time
- Carpentry
- AutoCAD
- Microsoft Outlook
Quick Apply
Automotive and Diesel Mechanic / Preventative Maintenance Manager / 2 Years Experience Req
Larry's Limo —Fort Lauderdale, FL
- Full-time
- ASE Certification
- Mechanic experience
- Mid-level
Quick Apply
Medical Appointment Scheduler Supervisor
Digestive Medicine Associates LLP —Hialeah, FL
- $22 an hour
- Full-time
- Spanish
- Management
- English
- Paid holidays
- Health insurance
Quick Apply
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Distribution/Class A Driver Manager – Healthcare Linen Services
Florida Linen Services —Pompano Beach, FL
- $65,000 - $75,000 a year
- Overtime
- 5 years
- CDL A
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Regional Sales + Service Manager – Golf Cart Dealership Group
Beachside Golf Cars —Miami, FL
- $80,000 - $200,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
17h
Beach Operations Manager / Jet Ski Rental Supervisor
American Watersports Inc —Pompano Beach, FL
- From $16 an hour
- Weekends as needed
- Mid-level
- Cleaning
- In-person
- Opportunities for advancement
- Referral program
Quick Apply
2d
Biomedical Supervisor - Miami, FL
ARC Dialysis, LLC —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Housekeeping Supervisor - 1 Year Experience - Bilingual - Strong Team Management Skills - NO PARKING
1st SOS Staffing Inc —Miami Beach, FL
- $18 an hour
- Full-time
- Background check
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
Attorney Supervisor
Confidential —Miami, FL
- $150,000 - $180,000 a year
- Weekends as needed
- Background check
- Spanish
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
14d
Account Services Manager
Sky Mart —Doral, FL
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
7d
Service Manager
Ten-8 Fire & Safety LLC —Pompano Beach, FL
- Overtime
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- 401(k)
Quick Apply
1d
Radiology Supervisor, Radiology Jackson Memorial Hospital
Jackson Health —Miami, FL
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Manager- MRO
TLC Aviation —Fort Lauderdale, FL
- $70,000 - $100,000 a year
- Full-time
- High school diploma or GED
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Weston, FL
Capitol Bridge, LLC. —Weston, FL
- $17.50 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply

I want to receive the latest job alert for customer service supervisor in miramar fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service supervisor jobs near miramar fl

Inbound Call Center Representative jobs in Hollywood, FL

Attorney jobs in Miami, FL

Call Center Supervisor jobs in Fort Lauderdale, FL

Customer Service Representative jobs in Fort Lauderdale, FL

Call Center Representative jobs in Miami, FL

Truck Driver jobs in Pompano Beach, FL

Account Manager jobs in Doral, FL

Radiologist jobs in Miami, FL

Housing Manager jobs in Miami Beach, FL

Housekeeping Supervisor jobs in Miami Beach, FL

Service Manager jobs in Pompano Beach, FL

Service Manager jobs in Fort Lauderdale, FL

Fleet Manager jobs in Fort Lauderdale, FL

Construction Project Manager jobs in Fort Lauderdale, FL

Regional Sales Manager jobs in Miami, FL

Patient Service Representative jobs in Fremont, CA

Inbound Call Center Representative jobs in Cerritos, CA

Call Center Representative jobs in Augusta, GA

Inbound Call Center Representative jobs in Scottsdale, AZ

Inbound Call Center Representative jobs in New York, NY

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service supervisor jobs in miramar fl

Remote Contact Center Supervisor

Remote Legal Customer Service Representative (CSR)

Inbound Call Center Agent

Remote Call Center Representative

EverClean Site Supervisor

Construction Estimator / Project Manager / Supervisor

Automotive and Diesel Mechanic / Preventative Maintenance Manager / 2 Years Experience Req

Medical Appointment Scheduler Supervisor

Housing Choice Voucher (HCV) Supervisor

Distribution/Class A Driver Manager – Healthcare Linen Services

Regional Sales + Service Manager – Golf Cart Dealership Group

Beach Operations Manager / Jet Ski Rental Supervisor

Biomedical Supervisor - Miami, FL

Housekeeping Supervisor - 1 Year Experience - Bilingual - Strong Team Management Skills - NO PARKING

Attorney Supervisor

Account Services Manager

Service Manager

Radiology Supervisor, Radiology Jackson Memorial Hospital

Service Manager- MRO

Customer Service Representative - Weston, FL

I want to receive the latest job alert for customer service supervisor in miramar fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected