POSITION:
Fleet Service Repair Technician
Department:
Commercial
Reports to:
General Manager
Work Schedule:
Estimated 40-50 hrs/wk, up to 12 hrs/day (weekly and daily hours will vary per business volume).
Store manager will assign hours. Must be available during company’s business hours.
Job Status:
Full-time
FLSA Status:
Non-Exempt
Positions Supervised:
None
Position Summary:
Responsible for the efficient diagnosis, repair, and preventive maintenance of commercial vehicles along with replacement of general automotive parts and accessories (ins hop or at customer location). Partner with management and the service advisors to deliver superior service and education to customers on problems and proposed solutions for their fleet vehicles.
Essential Functions:
- Diagnose, adjust, and repair light, medium, heavy duty vehicles, including: pick-ups, Class 3-8 trucks, buses, RV's, SUV's, off road vehicles, emergency vehicles, trailers
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Communicates with management/service writers to gather or verify information and to advise of expected repair time
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Troubleshoots equipment issues to determine most cost effective approach to fix, repair or resolve
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Travels to locations of disabled equipment to fix, repair or diagnose problem(s) as needed, performing after hours calls on a rotating basis
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Consults with other mechanics as needed to discuss problems or questions with any particular process or procedure
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Operates equipment after completing repairs to ensure satisfactory completion/resolution of problem(s)
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Maintains current knowledge and skill needed to diagnose, fix or repair heavy equipment and trucks
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Maintains neat and professional personal appearance
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Follows established company policies and guidelines for safety, quality and customer service; Wears personal protective equipment (PPE) as required or needed
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Assists with taking inventory as needed
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Completes required paperwork timely and accurately
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Maintain hand tools, power tools, and other shop equipment in in good repair
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Maintains orderly work area to include wiping up spills, neatly storing tools and parts, properly discarding old or unused parts and materials, sweeping area and emptying trash receptacles as needed
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Perform other duties as assigned
Position Qualifications:
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Accountability – Ability to accept responsibility and account for his/her actions.
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Analytical Skills – Ability to use thinking and reasoning to solve a problem
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Communication, Oral – Ability to communicate effectively with others using the spoken word
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Communication, Written – Ability to communicate in writing clearly and concisely
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Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
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Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
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Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
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Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.
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Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
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Safety Awareness – Ability to identify and correct conditions that affect employee safety
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Working under Pressure – Ability to complete assigned tasks under stressful situations
Exhibit our Vision, Mission and Core Values:
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Vision: The leading and most trusted provider of tires and services in all our geographic markets.
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Mission: Creating raving fans
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Core Values:
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Live with integrity, character & passion
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Commit to the pursuit of perfection
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Possess a servant’s attitude
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Accept the urgency of accountability and the necessity of change
Physical Demands / Work Environment:
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Read ticket and perform work listed; write confirmation and recommendation
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Environment: Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
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Vision (Near, distance, Color, Peripheral, Depth Perception)
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Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
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PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
PHYSICAL DEMANDS CHART
(Not applicable)
Activity is not applicable to this occupation
(Occasionally)
Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)
(Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
(Constantly)
Occupation requires this activity more than 66% of the time (5.5+hrs/day)
Physical Demands
Lift up to 50 lbs.
Skills & Abilities
Education: High school graduate or general education degree (GED)
Experience: 1-3 years’ experience in commercial automotive repair industry preferred
Knowledge of trailer maintenance and repairs is helpful
Certifications / Licenses:
Valid driver’s license: driving record must meet company’s insurance requirements
ASE Service Manager certification preferred
TIA Commercial 200 level certification
Ongoing training is required per company’s standards
Equipment
Knowledge of diagnostic and repair equipment
Other:
Pre-employment MVR check
This job description is not an exhaustive list of all functions, responsibilities, and requirements for this position. Duties not listed in this job description may be assigned to the employee from time to time. This job requires that the individual be able to perform, with or without reasonable accommodation, each essential function. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. This document does not create an employment contract, express or implied, and employment with the Company is at-will.
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Employee Signature
