Top 36 Customer support & client services managers Jobs in Mississippi

Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Director of Customer Service - State Farm Agent Team Member
Bryan Jacobs - State Farm Agent —Gulfport, MS
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Profit sharing
- 401(k)
Quick Apply
Service Supervisor
Cintas —Jackson, MS
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Collections Manager
Aarons' Sales and Lease —Natchez, MS
- $13.50 - $14.25 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
6d
Customer Support Supervisor
Eaton —Jackson, MS
- $97,000 - $143,000 a year
- Background check
- 5 years
- ERP systems
- Retirement plan
9d
Customer Care Manager - State Farm Agent Team Member
Hart Kittle - State Farm Agent —Greenwood, MS
- $15 - $20 an hour
- Part-time
- Mid-level
- Office
- Administrative experience
- Opportunities for advancement
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Customer Service Manager - State Farm Agent Team Member
E.J. Roberts - State Farm Agent —Gulfport, MS
- $50,000 - $75,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
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Senior Client Service Manager
Gallagher —Ridgeland, MS
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
13d
EPIC - CLIENT ENGAGEMENT MANGER
South Central Regional Medical Center —Laurel, MS
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Service Manager
Alcar Recovery, LLC —Natchez, MS
- Full-time
- Mid-level
- Leadership
- Communication skills
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Jonathan Johnston - State Farm Agent —Florence, MS
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
3d
Customer Care Manager - State Farm Agent Team Member
Amanda Jeffcoat - State Farm Agent —Crystal Springs, MS
- $30,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
9d
Entry Level Manager (AT&T)
Rockstarworld Incorporated —Olive Branch, MS
- $55,000 - $67,000 a year
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Employee discount
- Professional development assistance
Quick Apply
13d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Ocean Springs, MS
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Bryan Jacobs - State Farm Agent —Gulfport, MS
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- 401(k)
Quick Apply
Customer Service Supervisor
PetSuites —Olive Branch, MS
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Back Line Collections Manager
defi AUTO LLC —Jackson, MS
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Gulf Port, MS Account Manager
Securitas Security Services —Gulfport, MS
- Full-time
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Commercial Lines Team Lead - Small Business
Ross & Yerger Insurance, Inc. —Jackson, MS
- Full-time
- 5 years
- Word processing
- Mid-level
Quick Apply

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Client Support Manager

Barrett Distribution Centers -
Olive Branch, MS

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $90K-$110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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Refine Your Search

customer support & client services managers jobs in mississippi

Client Support Manager

Director of Customer Service - State Farm Agent Team Member

Service Supervisor

Collections Manager

Customer Support Supervisor

Customer Care Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

Senior Client Service Manager

EPIC - CLIENT ENGAGEMENT MANGER

Customer Service Manager

Customer Service Manager - State Farm Agent Team Member

Temporary Workforce Management Specialist

Customer Care Manager - State Farm Agent Team Member

Entry Level Manager (AT&T)

Branch Operations Supervisor - Commercial Insurance

Customer Care Manager - State Farm Agent Team Member

Customer Service Supervisor

Back Line Collections Manager

Gulf Port, MS Account Manager

Commercial Lines Team Lead - Small Business

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