Top 2 Helpdesk associate Jobs in Missouri

Delivery Account Operations Associate
Xerox —Kansas City, MO
- $34,740 - $69,480 a year
- Overtime
- Mid-level
- Organizational skills
- Communication skills
- Health savings account
- Paid holidays

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Delivery Account Operations Associate
Xerox —Kansas City, MO
A+ certification or relevant technical training preferred. Access to support tools and advanced remote monitoring system. At Xerox, we make work, work.
$34,740 - $69,480 a year

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Delivery Account Operations Associate

Xerox -
Kansas City, MO

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Job Details

Full-time
$34,740 - $69,480 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Network troubleshooting
Printer (troubleshooting support)
Software administration
Productivity software

Full Job Description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Main Responsibilities:

Manage equipment fleet, monitor performance, and coordinate service response.
Provide on-site helpdesk support and act as point-of-contact for escalations.
Administer workflow scanning configurations, firmware updates, and device deployment.
Monitor consumables, parts inventory, and order fulfillment.
Coordinates device installations, moves, and decommissions.
Maintain service reporting tools and generate regular client-facing reports.
Integrate and operate within client ticketing/helpdesk systems.
Collaborate with service teams and escalate major incidents as needed.

What you need to Succeed:

Prior experience managing a print or equipment fleet environment.
Familiarity with printers, MFDs, and Local Area Networks (LANs)
A+ certification or relevant technical training preferred.
Experience with software/server administration and configuration.
Proficient in Microsoft Office, basic networking, and device troubleshooting.
Strong organizational skills, customer service mindset, and communication abilities.

How we set up you for Success:

Full onboarding and technical training.
Access to support tools and advanced remote monitoring system.
Career development with regular reviews and improvement plans.
Adherence to client compliance and training programs (e.g., HIPAA, security).

Additional Benefits:

Substantial growth opportunities for future career development within a supportive and collaborative company culture
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
Competitive hourly compensation with overtime potential.
A culture that prioritizes flexibility, safety, and work-life balance.

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