Member Service Agent
Blue Cross and Blue Shield of Minnesota —Eagan, MN
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Services Agent
InterContinental Minneapolis-St. Paul Airport —Minneapolis, MN
- Up to $19 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Free parking
Quick Apply
Hotel Front Desk Agent
SpringHill Suites - TownePlace Suites Minneapolis Eden Prairie —Eden Prairie, MN
- $18 - $19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Desk Attendant - Weekend Shift
Associa —Minneapolis, MN
- $20 - $22 an hour
- Part-time
- Spanish
- Writing skills
- English
6d
PT/Weekend Front Desk Agent
Four Points by Sheraton Mall of America —Minneapolis, MN
- From $18.50 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
6d
Front Desk Agent
ADOGO Pet Hotels —Maple Grove, MN
- Part-time
- Administrative experience
- Cleaning
- Communication skills
- Opportunities for advancement
Part-Time Guest Service Agent
Hilton —Bloomington, MN
- Part-time
- Hotel
- Entry level
2d
Front Desk Agent
Renaissance Minneapolis Hotel & Residence Inn at The Depot —Minneapolis, MN
- $19 an hour
- Full-time
- Hotel
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
Quick Apply
6d
Guest Service Agent
Hotel Indigo Minneapolis Downtown —Minneapolis, MN
- $20 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Opportunities for advancement
Quick Apply
Front Office Manager/Hilton Minneapolis Airport
Remington Hospitality —Bloomington, MN
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Part Time - Front Desk Agent/Hotel
Holiday Inn Express Minneapolis West/Plymouth —Minneapolis, MN
- From $19 an hour
- Part-time
- Computer literacy
- Hotel
- In-person
- Paid training
- Paid time off
Quick Apply
Guest Service Agent
The Confluence Hotel —Hastings, MN
- $18 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Disability insurance
- Health insurance
Front Desk Associate
Massage Envy —Edina, MN
- $20 an hour
- Full-time
- High school diploma or GED
- Math
- Computer skills
- Wellness program
Quick Apply
Front Desk Hospitality Agent
Sonder Holdings —Minneapolis, MN
- $31,595 - $41,600 a year
- Weekends as needed
- Clean driving record
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Night Auditor-Part-time
Renaissance Minneapolis Bloomington Hotel —Bloomington, MN
- $20 - $22 an hour
- Part-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
- Disability insurance
- Dental insurance
Quick Apply
Front Office Manager/Hilton Minneapolis Airport
Remington Lodging & Hospitality —Bloomington, MN
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent - Roseau
Norland Inn & Suites —Roseau, MN
- From $14 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Paid time off
- Employee discount
Quick Apply
Reservations Attendant
Grand View Lodge —Nisswa, MN
- $18.11 - $19.92 an hour
- Weekends as needed
- Computer literacy
- Computer skills
- Communication skills
- Opportunities for advancement
Front Desk Agent - Part Time Overnight Shift
Comfort Inn & Suites South —Rochester, MN
- $15 - $16 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Grand View Lodge —Nisswa, MN
- $17.50 - $19.00 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- Ability to climb stairs
14d

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Member Service Agent

Blue Cross and Blue Shield of Minnesota -
Eagan, MN

Apply Now

Job Details

$60,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Customer relationship building
Customer retention strategy
Employee relationship building
High school diploma or GED
Life & Health Insurance License

Full Job Description

Hybrid | Eagan, Minnesota

Job ID: R0006517 Career Area: Sales/Commissions Date Posted: 05/22/2026

Save Job

Hybrid

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

This position is responsible for supporting the Direct Sales Channel by executing and applying retention strategies and working directly with members to provide health plan guidance and navigation. This role supports the sales team and Book of Business, growth goals with administrative duties and is focused on Member satisfaction metrics.

Your Responsibilities

Lead, implement and coordinate the retention strategy, including communications and events, by collaborating with stakeholders such as Sales, Marketing and CX
Meet retention, strategy and business planning goals as assigned by management
Function as Brand Ambassador with members and non-members
Answer questions and provide guidance for current members with service-related inquiries.
Resolve inquiries with internal partners and communicate directly with members to ensure timely resolution and member satisfaction
Assist with the application process for current members switching plans by completing suitability conversations, answering questions, supplying relevant marketing materials and completing enrollments
Answer and follow up on incoming sales calls, emails and mail from prospective members generated by marketing and retention campaigns and set sales appointments
Gather data measuring the attendance, satisfaction and impact of daily guest interactions and special events, including administration of surveys.
Perform administrative related activities including data entry, lead disbursement, reporting, managing supplies and marketing materials.
Develop and deliver presentation materials for internal and external audiences in in-person and virtual settings
Maintain detailed records, documentation for all customer interactions in CRM tool
Remain compliant with all Federal, State and CMS regulations and laws. Additionally, comply with all BCBSMN compliance guidance.
Remain knowledgeable of industry and competitor trends, marketing materials, advertising campaigns to effectively develop and execute retention strategy and to make recommendations to improve effectiveness of the department.
Perform other duties as assigned.

Required Skills and Experience

2+ years' related experience or bachelor’s degree. All relevant experience including work, education, transferable skills, and military experience will be considered.
Acquire and maintain a valid MN Resident Producer License in the lines of Life & Health/Accident in good standing within 60 days of employment
Excellent relationship building and interpersonal skills and works well on a team
Demonstrated effective communication skills and attention to detail.
Ability to organize, prioritize and follow through on retention strategies, member interactions and sales support activities
Travel as needed.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

Understanding of health care industry or health insurance
Experience working with seniors.
Experience with Salesforce platform or CRM tool
Familiarity with Medicare

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits:

Pay Range: $60,000.00 - $65,000.00 - $70,000.00 Annual + Commission

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical Requirements

Apply Now

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