Top 66 Guest service agent Jobs in Mokena Il

Front Desk Agent
EVEN Hotel & Tinley Park Convention Center —Tinley Park, IL
- $17 - $18 an hour
- 8 hour shift
- Writing skills
- Basic math
- Hotel
- Paid time off
- Employee discount
Quick Apply
Front Desk Associate
Super 8 Motel - Mokena —Mokena, IL
- From $15.75 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick Apply
9d
Front Desk Agent
Country Inn and Suites By Radisson —Tinley Park, IL
- $16 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- 401(k)
Quick Apply
7d
Front Desk Agent at Hilton Brand Hotel
MATT 3 LLC —Matteson, IL
- $15 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent - Guest Representative
SD Hospitality LLC —Tinley Park, IL
- $15 - $17 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Paid time off
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Front Desk Sales Associate
Massage Envy —Orland Park, IL
- $15.40 - $16.00 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
10d
Front Desk Agent
TownePlace Suites by Marriott Romeovillle —Romeoville, IL
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
14d
Sales Associate
Little Green Apple Hallmark —Frankfort, IL
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Front Desk Agent
Marriott Oak Brook —Oak Brook, IL
- From $18 an hour
- Full-time
- Writing skills
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Services Agent
Study Hotels —Chicago, IL
- $21.50 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Office Supervisor (flexible)
Crescent Hotels & Resorts LLC —Oak Brook, IL
- Night shift
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
Front Desk Team Members
Doubletree by Hilton Lisle/Naperville —Lisle, IL
- Weekends as needed
- Hotel
- Cleaning
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Agent / Night Auditor
Best Western Downers Grove —Downers Grove, IL
- $17 - $18 an hour
- Weekends as needed
- Word processing
- Computer literacy
- Basic math
- Commuter assistance
- Paid holidays
Quick Apply
Front Desk/Night Auditor
Holiday Inn Express and Suites Crestwood —Crestwood, IL
- From $16 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Fairfield Inn & Suites Naperville Chicago. 1820 Abriter Ct, Naperville, IL 60563. —Naperville, IL
- $17 - $18 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply
Front Desk Agent
DoubleTree by Hilton Hotel Chicago - Oak Brook —Oak Brook, IL
- $18 an hour
- Weekends as needed
- Writing skills
- Hotel
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
13d
Front Desk Agent
Chicago Marriott Oak Brook —Oak Brook, IL
- $18 an hour
- Weekends as needed
- Writing skills
- Hotel
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Hotel Guest Service Rep
Hampton Inn & Suites —Minooka, IL
- $15.75 - $18.75 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Computer skills
- Paid training
- Dental insurance
Quick Apply

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guest service agent jobs near mokena il

Front Desk Agent

EVEN Hotel & Tinley Park Convention Center
Tinley Park, IL

Quick Apply

Job Details

Part-time
$17 - $18 an hour

Benefits

Paid time off
Employee discount

Qualifications

Some college
Computer operation
Cash amount verification
Writing skills
Basic math
High school diploma or GED
Property management systems (PMS)
Computer skills

Full Job Description

EVEN HOTEL & CONVENTION CENTER

JOB DESCRIPTION – FRONT DESK AGENT

REPORTS TO:

Front Office Manager

REQUIRED TRAINING/ EDUCATION/EXPERIENCE:

High school diploma, GED, or equivalent work experience

MINIMUM QUALIFICATIONS:

One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent English. Additional language skills preferred but not required.

JOB SUMMARY:

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

ESSENTIAL DUTIES:

Welcome guests in a friendly, prompt and professional manner recognizing IHG rewards Club Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

6-8 hours of shift is standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds/23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

MENTAL/REASONING REQUIREMENTS:

Must be able to effectively utilize a computer or tablet with the required hotel software.
Must be able to accurately count and balance currency, checks, credit card transactions and all adjustments. Must have basic math skills.
Must be able to effectively multi-task and frequently prioritize Hotel requests/work load.
Must be comfortable resolving and recovering from guest issues
Must be able to communicate effectively with all Hotel departments
Must be able to maintain composure in high stress situations

OTHER REQUIREMENTS:

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Harp Management is an equal employment opportunity employer, offering equal employment opportunities to all individuals regardless of race, color, religion, sex, age, national origin, disability status, sexual orientation, protected veteran status, marital status and any other characteristic protected by law.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

Employee discount
Paid time off

Ability to Commute:

Tinley Park, IL 60477 (Required)

Work Location: In person

Quick Apply

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