Top 6 Desk technician Jobs in Moline, Il

Service Desk Analyst
Solutions Management Group —Davenport, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
Help Desk Technician
Winsor Consulting Group LLC —Buffalo, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Tech Support Supervisor
Solutions Management Group —Davenport, IA
- Full-time
- Classroom
- Management
- Mid-level

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Computer Support Associate
viva —East Moline, IL
Knowledge of computing and networking concepts and fundamentals. Weekly or less frequency within 10 miles. Degree in an Information Technology discipline or…
$17 - $22 an hour
4d
Service Desk Analyst
Solutions Management Group —Davenport, IA
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement using Automatic Call Distribution.

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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Service Desk Analyst

Solutions Management Group -
Davenport, IA

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Job Details

Full-time

Qualifications

Employee relationship building
Systems analysis
Technical Proficiency

Full Job Description

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Davenport, Iowa
Davenport, Iowa
The Service Desk Analyst will provide remote, phone & email based, first level technical support to staff and faculty. This position requires an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of problems, which may range from straightforward to more complicated technical issues. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
Responsibilities
Provides excellent customer service to all Eastern Iowa Community College staff
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement using Automatic Call Distribution
Gathers appropriate information to log incidents and service requests in ticketing system accurately and efficiently
Utilizes, maintains, and improves upon, effective troubleshooting skills, tools, and communication with customers when resolving issues
Schedules Customer Support Technician Team through Microsoft Outlook or other department utilized applications
Promotes self-service and aid customers to use self-service when remote or desk side visit could have been avoided
Assists Lead Service Desk Analyst in conducting technology training during new employee orientations
Works closely with all areas of the Technology Services department to ensure consistent customer support
Maintains First Call Resolution requirements within established Service Level Agreements
Ensures accurate and prompt management of escalated or unresolved issues
Provides collaborative input and feedback towards best practices and improved processes with all areas of Technology Services
Provides back up support as needed for Student Help Desk
Maintains confidentiality for all customer profiles
Establishes and maintains strong working relationships with colleagues, staff, administrators and the general public
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