Top 6 Service dispatch supervisor Jobs in Moline, Il

Service Dispatch Supervisor
Per Mar Security Services —Davenport, IA
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
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Operations Assistant
Nick's Lot Cleaning Services —Davenport, IA
- From $22 an hour
- 8 hour shift
- Remote
- Background check
- Google Workspace
- Computer literacy
- Paid training
- Opportunities for advancement
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PT Dock Supervisor - $26.50/Hour
Dohrn —Rock Island, IL
- $26.50 an hour
- Part-time
- 18 years or older
- Mid-level
- Forklift
10d
City Driver
FedEx Freight —East Moline, IL
- $31.26 - $36.18 an hour
- Full-time
- Hazmat Endorsement
- Customer service
- Basic math
- Paid parental leave
- Paid holidays
CDL Class B Truck Driver-Davenport, IA
Hahn Ready Mix Company —Davenport, IA
- Overtime
- CDL B
- Construction site
- Customer service
Quick Apply
CDL Class B Truck Driver-Geneseo, IL
Brell LLC —Geneseo, IL
- Overtime
- CDL B
- Construction site
- Customer service
Quick Apply

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Branch Operations Supervisor –Groveport, OH
Liquid Environmental Solutions —Groveport, OH
Lead, coach, and develop drivers to meet safety, service, and efficiency goals. *Hands-On Problem Solver:* Ability to quickly assess issues—whether mechanical,…
From $75,000 a year
Transportation Supervisor
Cardinal Transportation LTD —Columbus, OH
Responds to email, answers phones, coach’s drivers and office personnel, distributes pertinent information to staff. 1-year professional driver experience.
$23 - $27 an hour
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service dispatch supervisor jobs near moline, il

Service Dispatch Supervisor

Per Mar Security Services -
Davenport, IA

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Service Dispatch Supervisor

As the Service Dispatch Supervisor, you will oversee the daily operations of the Service Dispatch team and help ensure that customers, technicians, and internal teams have accurate and timely information.

Responsibilities include:

Lead, coach, train, and support members of the Service Dispatch team.
Monitor service ticket queues, call queues, and scheduled appointments to ensure work is handled promptly and consistently.
Help dispatchers prioritize calls, communicate clearly, and follow established procedures.
Step in directly with customers when issues need escalation, clarification, or additional follow-up.
Schedule service calls and assign work to service technicians.
Communicate professionally with customers and technicians regarding service call status, appointment changes, delays, and follow-up needs.
Make sure service tickets and customer accounts are updated with clear, accurate notes.
Help ensure customers are contacted promptly after service requests are created.
Help ensure service appointments are scheduled quickly, and customers are kept informed if timelines change.
Review open tickets to confirm proper follow-up and documentation.
Listen to live and recorded calls for quality, coaching, and training purposes.
Work closely with management to improve procedures, team performance, and customer experience.
Assist with payroll review, PTO requests, scheduling coverage, and other supervisory responsibilities.
Identify opportunities to refer customers to the appropriate Per Mar department when additional products or services may help them.

A successful Service Dispatch Supervisor will:

Build a team that communicates clearly, follows through, and takes ownership.
Keep service tickets moving and reduce confusion for customers, technicians, and internal teams.
Coach team members in a direct but supportive way.
Stay calm and organized when call volume, customer concerns, or scheduling issues increase.
Set expectations, hold people accountable, and jump in when the team needs help.
Create a consistent, professional experience for customers who need service.

Requirements:

High school diploma or GED required.
Two or more years of related experience in dispatch, scheduling, customer service, alarm monitoring, service operations, or a similar environment preferred.
Previous team lead or supervisory experience preferred.
Experience in the security, fire alarm, field service, HVAC, electrical, telecommunications, or similar service industry is helpful but not required.

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

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Refine Your Search

service dispatch supervisor jobs in moline, il

Service Dispatch Supervisor

Operations Assistant

PT Dock Supervisor - $26.50/Hour

City Driver

CDL Class B Truck Driver-Davenport, IA

CDL Class B Truck Driver-Geneseo, IL

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