Call Center Manager (On-Site)
Walter Danley —Township of Monroe, NJ
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Physical Therapy Center Manager
Kessler Rehabilitation Center —West Windsor, NJ
- From $90,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
National Corporate Controller
Redefine Management, LLC —Matawan, NJ
- $230,000 - $250,000 a year
- Full-time
- CPA
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist Float
Kessler Rehabilitation Center —Edison, NJ
- $85,000 - $110,000 a year
- Full-time
- Float pool
- Physical & Rehabilitation Medicine
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
Business Analyst - Guidewire Claims
GREATER NEW YORK MUTUAL INSURANCE COMPANY —Edison, NJ
- $97,300 - $182,500 a year
- Microsoft Excel
- Mid-level
- Analysis skills
RN Unit Manager
The Allure Group —Brooklyn, NY
- $95,000 - $115,000 a year
- Overnight shift
- Skilled nursing facility
- RN License
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Residential Manager - I/DD
SERV Behavioral Health System —Eatontown, NJ
- $25.00 - $27.10 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Basic math
Quick Apply
Care Team Manager - RN Required
BoldAge PACE —East Brunswick, NJ
- $100,000 - $115,000 a year
- Full-time
- Nursing
- RN License
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Manager, Career Center, The Mae and George Siller Scholarship Program
Tunnel To Towers Foundation —Staten Island, NY
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Night-time Line Haul Driver / Dock
Ward Trucking —South Plainfield, NJ
- $36.58 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Local
- Health insurance
- Dental insurance
Quick Apply
Housing Case Manager
Sky Light Center —Staten Island, NY
- $45,000 - $50,000 a year
- Full-time
- Background check
- Addiction Medicine
- Adults
- 403(b) matching
- Mileage reimbursement
Quick Apply
Nurse Manager
RCA - Recovery Centers of America Management Company —South Amboy, NJ
- $100,000 - $110,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
3d
Manager, Plant Operations - Brooklyn Culinary Center
Whitsons Culinary Group —Brooklyn, NY
- $125,000 - $150,000 a year
- Extended hours
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Lakewood Newspaper Delivery Worker
PUBLISHERS CIRCULATION FULFILLMENT —Lakewood, NJ
- Weekends as needed
- Customer service
- Computer literacy
- No experience needed
Quick Apply
RN/LPN Unit Manager
Meadowbrook Respiratory and Nursing Center —Matawan, NJ
- Full-time
- Acute care
- CPR Certification
- Nursing
Quick Apply
District Manager
Healthcare Nursing Center —New Jersey
- $80,000 - $85,000 a year
- Full-time
- Current TB test
- ServSafe
- 5 years
- Fuel card
- Disability insurance
Quick Apply
Newspaper Delivery Worker - Freehold
PUBLISHERS CIRCULATION FULFILLMENT —Freehold, NJ
- Weekends as needed
- Customer service
- No experience needed
- High school diploma or GED
Quick Apply
Distribution Center Manager
Trivantage LLC —Somerset, NJ
- Email
- Bachelor's degree
- Travel
- Contracts
- Wellness program
- Disability insurance
Quick Apply
1d
General Manager (Family Entertainment Center)
Round1 —Edison, NJ
- $66,560 - $76,960 a year
- Full-time
- Inventory management
- Ability to walk for extended periods
- 3 years
Quick Apply

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Call Center Manager (On-Site)

Walter Danley
Township of Monroe, NJ

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Monroe, NJ)

Position Summary

Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing, electrical, generator, and home comfort solutions. As a family-owned company built on quality workmanship, exceptional customer service, and technical expertise, Danley 911 delivers comprehensive home services that help keep homes safe, comfortable, and running smoothly year-round.

The Call Center Manager is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role provides coaching, performance management, workforce oversight, and escalated customer support, while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to drive booking performance, lead conversion, maintenance plan growth, and operational excellence across Danley 911's home services business.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, maintenance plan engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing Danley 911's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and maintenance plan-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness across HVAC, Plumbing, Electrical, Generator, and Home Services operations.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Generator Services, Home Services, Retail Services, Skilled Trades, or Related Industry experience preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Maintenance Plan Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Monroe, NJ (Danley 911 Home Services Headquarters)

Join a trusted New Jersey home services leader and play a key role in delivering exceptional customer experiences while supporting the continued growth and success of Danley 911's Heating, Cooling, Plumbing, Electrical, and Generator services.

Danley 911 may conduct a pre-employment background check and drug test, subject to applicable law.

Quick Apply

Refine Your Search

center manager jobs in monmouth county nj

Call Center Manager (On-Site)

Technical Support Call Center Manager

Physical Therapy Center Manager

National Corporate Controller

Physical Therapist Float

Business Analyst - Guidewire Claims

RN Unit Manager

Residential Manager - I/DD

Care Team Manager - RN Required

Manager, Career Center, The Mae and George Siller Scholarship Program

Night-time Line Haul Driver / Dock

Housing Case Manager

Nurse Manager

Manager, Plant Operations - Brooklyn Culinary Center

Lakewood Newspaper Delivery Worker

RN/LPN Unit Manager

District Manager

Newspaper Delivery Worker - Freehold

Distribution Center Manager

General Manager (Family Entertainment Center)