Top 65 Support solutions Jobs in Monroe Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
TASKI Technical Customer Service Representative
Solenis —Toledo, OH
- $52,760 - $77,374 a year
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Customer Support Representative - Evenings
Pollard Banknote Limited —Ypsilanti, MI
- Full-time
- Remote
- Background check
- Research
- Experience equivalent to degree accepted
- Profit sharing
- Tuition reimbursement
Quick Apply
Customer Associate
Original Composites and Fibers —Toledo, OH
- $21 - $22 an hour
- Microsoft Outlook
- Organizational skills
- Associate's degree
Quick Apply
Customer Service Coordinator
BOLLIN LABEL SYSTEMS —Toledo, OH
- From $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health savings account
- Health insurance
Quick Apply
6d
Social Worker/ Care Companion
Carease Health —Toledo, OH
- $8,000 - $10,000 a year
- Part-time
- Skilled nursing facility
- Psychology
- Older adults
- Paid training
- 401(k) matching
Quick Apply
5d
Client Service Associate - Employee Benefits or Commercial Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
2d
Command Center Specialist - Green Lot
Metropolis Technologies —Romulus, MI
- Full-time
- Microsoft Word
- Computer literacy
- Research
Registered Client Service Associate
Wilcox Financial / Wilcox Sports Management —Toledo, OH
- Full-time
- Background check
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
School Psychologist - 26.27 School Year
PSI Solutions —Toledo, OH
- Contract
- School experience
- Mid-level
- Master's degree
- Continuing education credits
- Health insurance
Quick Apply
School Psychologist
Amergis Healthcare Staffing —Monroe, MI
- $2,345 a week
- 18 years or older
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
School Psychologist 2026-2027 School Year
Amergis Healthcare Staffing —Toledo, OH
- $2,600 a week
- 18 years or older
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Mental Health Therapist (LPC/LPCC/LSW/LISW)
RFS Charitable Foundation —Toledo, OH
- $56,000 - $62,000 a year
- Full-time
- Mid-level
- Adolescents
- Leadership
- Paid holidays
- Health insurance
Quick Apply
DSP
Arista Home Care Solutions —Toledo, OH
- $15.50 - $16.50 an hour
- Part-time
- Driver's License
- Home Health
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Mental Health Professional - LSW/LPC/LISW/LPCC; Day Shift
ZEPF CENTER —Toledo, OH
- Overtime
- CPR Certification
- Adults
- Mid-level
Quick Apply
Personal Care Assistant
University Home Care Inc —Wayne, MI
- $14 - $19 an hour
- Full-time
- Driver's License
- Home Health
- Reliable transportation
Quick Apply
1d
Customer Service Representative
RB Global —Belleville, MI
- $17 an hour
- Full-time
- Computer literacy
- Typing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8d
Client Service Manager - Transportation Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Bachelor's degree
14h
Customer Care Representative
Erie Home —Toledo, OH
- Overtime
- Mid-level
- Office
- No travel
- Paid parental leave
- Health insurance
Quick Apply
Client Service Manager - Employee Benefits Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

support solutions jobs in monroe mi

Contact Center Team Lead (local only considered)

TASKI Technical Customer Service Representative

Customer Support Representative - Evenings

Customer Associate

Customer Service Coordinator

Social Worker/ Care Companion

Client Service Associate - Employee Benefits or Commercial Insurance

Command Center Specialist - Green Lot

Registered Client Service Associate

School Psychologist - 26.27 School Year

School Psychologist

School Psychologist 2026-2027 School Year

Mental Health Therapist (LPC/LPCC/LSW/LISW)

DSP

Mental Health Professional - LSW/LPC/LISW/LPCC; Day Shift

Personal Care Assistant

Customer Service Representative

Client Service Manager - Transportation Insurance

Customer Care Representative

Client Service Manager - Employee Benefits Insurance

I want to receive the latest job alert for support solutions in monroe mi

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