Top 2564 Director of customer success Jobs in Montclair Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Google Workspace
- Marketing
- 5 years
- Health savings account
- Health insurance
Quick Apply
3d
Senior Director, Customer Success [Renewals]
Catchafire —New York, NY
- $150,000 - $195,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Director of Customer Success Operations
Securly —New York, NY
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
6d
Digital Marketing Specialist
Nan Xiang Group —Queens, NY
- $80,000 - $95,000 a year
- Full-time
- CRM software
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
13d
Category Manager, Small Format
PROMOTION IN MOTION INC —Park Ridge, NJ
- $120,000 - $150,000 a year
- Full-time
- Marketing
- 5 years
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Director, Dealer Relations
Hough Petroleum Corp. —New Jersey
- From $65,000 a year
- Full-time
- Sales
- 5 years
- Bachelor's degree
- Profit sharing
- Health savings account
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Vice President of Operations
Sunrise Support Services —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Background check
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Brand Marketing Manager
Ripple Management Group Corp —Queens, NY
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- 5 years
- Merchandising
- Health savings account
- Health insurance
Quick Apply
Marketing Manager
Schweid & Sons —East Rutherford, NJ
- $110,000 - $125,000 a year
- Marketing
- 5 years
- Office
- Paid holidays
- Health insurance
Sr. Director, Global Brand & Portfolio Management
CSL —Summit, NJ
- $287,000 - $352,000 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Bachelor of Science
Account Executive Officer, Senior Underwriter, Technology
Travelers —New York, NY
- $109,300 - $180,200 a year
- 6 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Workforce Job Developer
Mosholu Montefiore Community Center —Bronx, NY
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Google Workspace
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
Associate Director, CRM Innovation & Emerging Technology
Novartis —East Hanover, NJ
- $152,600 - $283,400 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health insurance
- 401(k) matching
Brand Manager
PROMOTION IN MOTION INC —Park Ridge, NJ
- $110,000 - $125,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Resident Health and Wellbeing
International House —New York, NY
- $70,000 - $75,000 a year
- Email
- 5 years
- Licensed Clinical Social Worker
- Residential
- 403(b) matching
- Health savings account
Regional Leader
Foundation Partners Group —New York, NY
- From $125,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health savings account
- Health insurance
Quick Apply
4d
Sales Support Specialist
PROMOTION IN MOTION INC —Park Ridge, NJ
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Director of Retail Marketing
Atlantic Pure Energy Water & Air —New Jersey
- From $65,000 a year
- Full-time
- Background check
- Driver's License
- Travel
- Travel reimbursement
- Paid training
Quick Apply
4d
Key Account Manager - West
PROMOTION IN MOTION INC —New Jersey
- $95,000 - $120,000 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Area Sales Manager
Lennar —Oakland, NJ
- Full-time
- Construction site
- Mid-level
- Office
- Paid parental leave
- Health insurance

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director of customer success jobs near montclair nj

Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Account development
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
Communications
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer success jobs in montclair nj

Director of Customer Experience

Senior Director, Customer Success [Renewals]

Director of Customer Success Operations

Digital Marketing Specialist

Category Manager, Small Format

Director, Dealer Relations

Vice President of Operations

Brand Marketing Manager

Marketing Manager

Sr. Director, Global Brand & Portfolio Management

Account Executive Officer, Senior Underwriter, Technology

Workforce Job Developer

Associate Director, CRM Innovation & Emerging Technology

Brand Manager

Director of Resident Health and Wellbeing

Regional Leader

Sales Support Specialist

Director of Retail Marketing

Key Account Manager - West

Area Sales Manager

I want to receive the latest job alert for director of customer success in montclair nj

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