Top 39 Director of Jobs in Monte Vista, Co

Director Customer Experience & Strategy
Diesel Direct Inc —Alamosa, CO
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply
Director of Facilities
San Luis Valley Health —Alamosa, CO
- $100,000 - $140,000 a year
- Full-time
- Carpentry
- OSHA
- Hospital
- Disability insurance
- Health insurance
Quick Apply
Human Resource Director / Risk Manager
City of Monte Vista —Monte Vista, CO
- $60,000 - $65,000 a year
- Email
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
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Director III (Campus Director) - REPUBLICATION
The Philippine Science High School System —Del Norte, CO
- 5 years
- Office
- Supervising experience
Director III (Campus Director) — Deadline: July 27, 2025
The Philippine Science High School System —Del Norte, CO
- Full-time
- Office
- Supervising experience
- University
Director III (Campus Director)
The Philippine Science High School System —Del Norte, CO
- 5 years
- Office
- Supervising experience
Director of OEO & Title IX
Adams State University —Alamosa, CO
- $69,500 - $83,400 a year
- Full-time
- Background check
- Writing skills
- Public speaking
- Disability insurance
- Health insurance
Director of Facilities
CENTSTONE SERVICES LLC —Alamosa, CO
- $100,000 - $140,000 a year
- Full-time
- Carpentry
- Hospital
- 5 years
Quick Apply
7d
Director of Revenue Cycle
San Luis Valley Health —Alamosa, CO
- $87,817 - $122,616 a year
- Full-time
- Customer service
- 5 years
- Finance
- Disability insurance
- Health insurance
Quick Apply
Assistant Director of Admissions Recruitment
Adams State University —Alamosa, CO
- $52,200 - $62,600 a year
- Full-time
- Background check
- High school
- Research
- Disability insurance
- Health insurance
Director III (Campus Director) — Deadline: June 12, 2025
The Philippine Science High School System —Del Norte, CO
- Full-time
- Office
- Supervising experience
- University
Director for Veteran/Military Affairs
Adams State University —Alamosa, CO
- $47,400 - $56,900 a year
- Full-time
- Background check
- 3 years
- Master's degree
- Disability insurance
- Health insurance
Assistant Director for Housing Operations
Adams State University —Alamosa, CO
- $52,200 - $62,600 a year
- Full-time
- Background check
- Google Workspace
- Word processing
- Disability insurance
- Health insurance
Director of Engineering
SLVREC —Monte Vista, CO
- Extended hours
- Microsoft Excel
- Management
- 5 years
Quick Apply
Dining Services Director
The Bridge at Alamosa —Alamosa, CO
- $22 - $25 an hour
- Full-time
- ServSafe
- Mid-level
- High school diploma or GED
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Assistant Director of Sports Medicine/Athletic Trainer
Adams State University —Alamosa, CO
- $52,200 - $62,600 a year
- Email
- Background check
- CPR Certification
- Google Workspace
- Disability insurance
- Health insurance
Resident Care Director (RN/LPN)
The Bridge at Alamosa —Alamosa, CO
- $26 - $32 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
7d
Psychiatrists - Collaborating Physicians and Medical Directors (for board certified US physicians)
Doctors For Providers —United States
- $2,400 - $10,000 a year
- Contract
- Remote
- Background check
- Psychiatry
- BC/BE
- Flexible schedule
Quick Apply
Nursing Program Director - Rio Grande Valley Texas
Confidential —United States
- Full-time
- Remote
- Background check
- School experience
- Spanish
- Health savings account
- Relocation assistance
Quick Apply

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Director of Facilities
San Luis Valley Health —Alamosa, CO
A successful candidate will preferably have a Bachelor’s degree in Engineering, Architecture, Construction Management, Business Administration or related field.
$100,000 - $140,000 a year
Quick Apply
Director of Facilities
CENTSTONE SERVICES LLC —Alamosa, CO
Supervise facility inspections, preventive maintenance programs, and contractor performance. Bachelor's degree in Engineering, Architecture, Construction…
$100,000 - $140,000 a year
Quick Apply
7d

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Director of Service
React Health Holdings, LLC —Dublin, OH
Serve as the operational owner of post-market product performance monitoring, providing leadership in service trending, field reliability analysis, and…
$125,000 - $150,000 a year
Quick Apply
Assistant Director - IT Application Development
School Employees Retirement System of Ohio —Columbus, OH
Master’s degree preferred or Bachelor’s degree in computer science, business, or related field. The School Employees Retirement System of Ohio is seeking an…
$137,720 - $213,464 a year
14d

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director of jobs near monte vista, co

Director Customer Experience & Strategy

Diesel Direct Inc -
Alamosa, CO

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Bachelor's degree
Business operations
Cross-functional team management

Full Job Description

The Director, Customer Experience & Strategy is responsible for leading and evolving the end-to-end customer experience strategy across fuel and lubricants businesses. This role oversees a cross-functional organization focused on delivering consistent, high-quality customer interactions while ensuring efficient, scalable operational execution.

The position has direct accountability for core operational processes supporting Customer, Vendor and Sales functions—including onboarding, data management, payment processing, and process governance—while serving as the “Voice of the Customer” across the organization. This leader drives continuous improvement, strengthens customer satisfaction and retention, and ensures operational excellence through standardized processes, strong controls, and cross-functional collaboration.

Lead the development and execution of customer experience strategies that enhance satisfaction, retention, and loyalty.
Serve as the primary “Voice of the Customer”, communicating insights, strategies, and performance outcomes across the organization.
Execute and oversee customer communication strategies including alerts, status updates, confirmations, and issue resolution.
Proactively identify customer trends and pain points, driving initiatives that elevate the overall customer journey.
Ensure efficient and timely execution of customer onboarding processes through effective team leadership, development, and accountability.

Success Metrics & Key Performance Indicators (KPIs)

Customer satisfaction metrics (e.g., NPS, CSAT)
Customer onboarding cycle time and accuracy
Issue resolution timeliness and SLA adherence
Data accuracy and transaction error rates
Process compliance and audit results
Customer retention and service-related churn

Operations, Process Management & Customer Support

Oversee recurring operational processes critical to business execution across Customer, Vendor, and Sales Support functions.
Manage core activities including data management, drafting, and credit card processing, ensuring accuracy, compliance, and timeliness.
Define and oversee performance metrics and reporting to drive accountability, transparency, and continuous improvement.
Resolve escalated issues and exceptions of moderate complexity and risk.

Process Governance & Continuous Improvement

Design, document, and maintain standardized processes across Customer Experience.
Establish and lead recurring audit programs to ensure processes remain current and effective.
Maintain a centralized process and training repository, ensuring accessibility and version control.
Identify and implement procedural improvements to enhance efficiency, quality, and scalability.
Partner with leadership to recommend and deploy process enhancements and best practices.

Project Management & Technology Enablement

Serve as SME and functional representative for Customer Experience in regional and corporate initiatives.
Coordinate project planning, tracking, scheduling, and execution to ensure timely delivery.
Lead implementation and testing activities for system and software initiatives.
Evaluate new tools and technologies, providing recommendations to improve operations and customer experience.
Identify risks, drive resolution, and coordinate cross-functional resources.

Customer Engagement & Issue Management

Establish and lead a structured framework for tracking, escalating, and resolving customer issues across all channels.
Ensure timely resolution of customer concerns, including ownership of complex, high-impact escalations.
Analyze issue trends and root causes to drive systemic improvements, prevent recurrence and ultimately improve the customer’s experience.
Reinforce accountability for resolution quality and communication across all customer-facing teams.

Team Leadership & Organizational Effectiveness

Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required.
Lead an organization of approximately 17 team members, ensuring accountability, performance, and development.
Recruit, develop, and retain top talent while fostering a culture of collaboration and customer focus.
Provide coaching, mentorship, and leadership to managers and team members.
Set vision and operating model for the Customer Experience organization, aligning team structure with business priorities.
Drive a culture of accountability, responsiveness, and customer-centric decision-making across all levels of the team.

Stakeholder Collaboration

Partner cross-functionally with sales, commercial, operational, and corporate teams to resolve issues and improve customer outcomes.
Build strong internal relationships to ensure alignment and effective execution.
Communicate performance metrics, insights, and action plans to senior leadership.

Essential Functions

Ensure completion of operational processes accurately, on time, and in compliance with policies and regulations.
Track, monitor, and report on departmental activities, quality, and performance metrics.
Implement process changes to improve efficiency and effectiveness.
Coordinate software implementation and testing activities to support business operations.
Maintain training materials and documentation supporting customer and vendor onboarding, data management, and transaction processing.
Perform additional duties as required.

Qualifications & Experience

Bachelor’s degree required; advanced degree preferred.
10+ years of experience in customer experience, operations, or service delivery leadership roles.
Proven experience leading teams and managing managers in a multi-functional environment.
Strong analytical, problem-solving, and process improvement skills.
Preferred experience in pricing strategy and margin management.
Experience leading projects, system implementations, and change initiatives.
Industry experience in fuel, energy, lubricants, or a related field preferred

Core Competencies

Project Management – Ability to lead initiatives from concept through execution.
Process Improvement & Change Management – Drives efficiency and operational excellence.
Time Management – Effectively prioritizes and meets deadlines.
Problem Solving – Proactively identifies and resolves issues.
Communication (Written & Verbal) – Clear, concise, and effective across all levels.
Organizational Skills – Structured, detail-oriented, and disciplined in execution.
Resilience Under Pressure – Performs effectively in fast-paced, high-demand environments.
Tenacity & Accountability – Drives results and follows through on commitments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Quick Apply

Refine Your Search

director of jobs in monte vista, co

Director Customer Experience & Strategy

Director of Facilities

Human Resource Director / Risk Manager

Director III (Campus Director) - REPUBLICATION

Director III (Campus Director) — Deadline: July 27, 2025

Director III (Campus Director)

Director of OEO & Title IX

Director of Facilities

Director of Revenue Cycle

Assistant Director of Admissions Recruitment

Director III (Campus Director) — Deadline: June 12, 2025

Director for Veteran/Military Affairs

Assistant Director for Housing Operations

Director of Engineering

Dining Services Director

Assistant Director of Sports Medicine/Athletic Trainer

Resident Care Director (RN/LPN)

Psychiatrists - Collaborating Physicians and Medical Directors (for board certified US physicians)

Nursing Program Director - Rio Grande Valley Texas

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