Top 7 Customer support representative Jobs in Monticello, Ar

Medical Records/Collections Clerk (Patient Service Representative)
Bradley County Medical Center —Warren, AR
- Full-time
- Microsoft Outlook
- Hospital
- HIPAA
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3d
Product Support Representative for Harvesting Heads – WA, OR
Tigercat Industries —United States
- $95,000 - $105,000 a year
- Full-time
- Computer literacy
- Mid-level
- Continuous improvement
- AD&D insurance
- Paid holidays
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3d
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance

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Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
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Route Service Representative (4-Day Workweek)
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Have an active driver's license. Obtain a DOT medical certification. Comply with driving and vehicle regulations. Majority work a 4-Day workweek.
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This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
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customer support representative jobs near monticello, ar

Medical Records/Collections Clerk (Patient Service Representative)

Bradley County Medical Center -
Warren, AR

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Employee relationship building
High school diploma or GED
Medical explanation of benefits reviews
Stakeholder relationship building

Full Job Description

Medical Records/Collections Clerk

(Patient Service Representative)

This position will function as a dual role- performing all clerical functions necessary to file, retrieve, copy and distribute medical records, as well as being responsible for being responsible for the onsite collection of payments operation of the hospital switchboard. Medical Records experience is REQUIRED. RHIT or RHIA is preferred.

Position Accountabilities: (Medical Records)

Processing charts for correctness and completeness of identification with high attention to detail

Ability to identify incomplete medical records and assign them to the appropriate clinical staff

Scan missing documentation into the appropriate medical record

Identify and process requests of information from third parties and patients ensuring compliance prior to release

Delinquency management and communication to providers

Departmental compliance with federal and state regulations, medical staff bylaws and any other regulatory agency as applicable

Works collaboratively with physicians, department managers and other healthcare providers to achieve department and hospital goals

Maintain confidentiality within HIPAA and any other regulated requirement

Position Accountabilities: (Collections)

Investigate and resolve discrepancies related to account balances

Handle inbound and outbound calls

Collaborate with other departments to address account issues and provide comprehensive debtor support

Adhere to federal, state and other governing debt collection practices such as the Fair Debt Collections Practices Act (FDCPA)

Separate and scan mail to the appropriate department

Receive and process in-house payments while maintaining accurate cash handling and cash drawer accountability.

Open department and insurance mail

Provide Financial Assistance Applications for people requesting assistance

Work mail returns for bad address or undeliverable

Make daily deposits from insurance payments received in the mail and patient payments collected

Keep accurate and up to date records of all communications in the financial system database

Maintain strict confidentiality and adhere to all HIPAA guidelines

Provide excellent customer service

Knowledge & Skills:

Ability to manage difficult or emotional situations effectively

Ability to successfully manage multiple tasks concurrently, utilizing organizational and time management skills

Ability to work independently and successfully perform duties with minimal supervision

Strong relationship building and communication skills

Exceptional documentation skills with the ability to be clear and concise

High attention to detail and accuracy

Thrive in a fast-paced, continuously changing environment

Demonstrated ability to communicate effectively with patients, colleagues and management

Excellent problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately

Proficiency using MS Work, Excel and Outlook, as well as basic working knowledge or alphabetical and numerical filing principles and sorting

Basic knowledge of accounting principles, with the ability to analyze financial data and resolve account discrepancies

Must have knowledge in payer explanation of benefits

Excellent phone etiquette

Ability to complete other duties as assigned

Other Requirements:

High school diploma or formal equivalent

1+ years of experience in Medical Records

Ability to bend, lift, stoop and stand for long durations

Regular attendance and dependable transportation is required

RHIT/RHIA Certification preferred but not required.

Medical Records/Collections Clerk

(Patient Service Representative)

Other Requirements:

High school diploma or formal equivalent

1+ years of experience in Medical Records

Ability to bend, lift, stoop and stand for long durations

Regular attendance and dependable transportation is required

RHIT/RHIA Certification preferred but not required.

Quick Apply

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customer support representative jobs in monticello, ar

Medical Records/Collections Clerk (Patient Service Representative)

Product Support Representative for Harvesting Heads – WA, OR

Licensed Insurance Representative - Remote

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