About Company:
Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.
With deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.
About the Role:
As a Server within the management of companies and enterprises sector, you will play a crucial role in delivering exceptional customer service and ensuring a seamless dining experience for clients and guests. Your primary objective is to efficiently take and deliver orders while maintaining a professional and courteous demeanor that reflects the company’s standards. You will collaborate closely with kitchen staff and management to ensure timely and accurate order fulfillment, contributing to overall customer satisfaction and repeat business. This role requires attentiveness to customer needs, the ability to handle multiple tasks simultaneously, and a commitment to upholding health and safety regulations. Ultimately, your efforts will directly impact the company’s reputation and operational success by fostering a welcoming and efficient service environment.
Minimum Qualifications:
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High school diploma or equivalent.
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Previous experience in a customer service or food service role.
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Ability to communicate clearly and effectively with customers and team members.
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Basic math skills for handling transactions and order accuracy.
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Legal eligibility to work in the United States.
Preferred Qualifications:
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Experience working in a fast-paced restaurant or hospitality environment.
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Knowledge of point-of-sale (POS) systems and order management software.
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Certification in food safety or hospitality service.
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Strong multitasking abilities and time management skills.
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Bilingual abilities to assist a diverse customer base.
Responsibilities:
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Greet and seat customers promptly and courteously, ensuring a positive first impression.
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Take accurate food and beverage orders, providing detailed menu information and recommendations as needed.
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Coordinate with kitchen and bar staff to ensure timely and precise order preparation and delivery.
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Monitor customer satisfaction throughout the dining experience and address any concerns or special requests promptly.
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Process payments accurately and efficiently, handling cash and electronic transactions with integrity.
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Maintain cleanliness and organization of the dining area, including tables, service stations, and utensils.
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Adhere to all health, safety, and sanitation guidelines to ensure a safe environment for guests and staff.
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Assist in training new servers and support team members to promote a collaborative work environment.
Skills:
The required skills such as clear communication and basic math are essential for accurately taking orders, processing payments, and interacting with customers to ensure their needs are met. Customer service skills are used daily to create a welcoming atmosphere and to handle any issues or special requests with professionalism and empathy. Preferred skills like familiarity with POS systems streamline order entry and payment processing, improving efficiency and reducing errors. Multitasking and time management skills enable the server to juggle multiple tables and tasks simultaneously without compromising service quality. Additionally, bilingual abilities enhance communication with a broader range of customers, contributing to an inclusive and satisfying dining experience.
