Top 79 Patient services representative Jobs in Morgantown, Wv

Registration Rep - Patient Registration -- PATIENT REGISTRATION -- Mon Medical Center Main Campus
Mon Health —Morgantown, WV
- High school diploma or GED
- Clinic
- Conflict management
Scheduling Assistant (PRN)
Integrated Corporate Health LLC —Morgantown, WV
- $18 - $22 an hour
- 8 hour shift
- HIPAA
- Administrative experience
- High school diploma or GED
- Travel reimbursement
- Referral program
Quick Apply
Medical Office Scheduler
Mountainstate Orthopedic Associates —Morgantown, WV
- Full-time
- In-person
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Medical Receptionist
Mountainstate Orthopedic Associates —Morgantown, WV
- Part-time
- Private practice
- Medical office experience
- In-person
Quick Apply
Receptionist
Dermatologists of Central States —Morgantown, WV
- $15 - $16 an hour
- High school diploma or GED
- Medical terminology
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d
Clinical Support Coordinator (Medical Assistant/Front Desk)
Busy Moms Healthcare —Morgantown, WV
- $16 - $20 an hour
- Part-time
- Background check
- HIPAA
- Clinic
- Free parking
- Paid training
Quick Apply
7d
Centralized Scheduler
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- Office
- High school diploma or GED
- Criminal background check
11d
Pre Access Specialist -- PATIENT ACCESS SERVICES -- Hartman Run Road
Mon Health —Morgantown, WV
- Full-time
- High school diploma or GED
- Bachelor's degree
- Medical terminology
4d
Financial Assistance Representative -- PATIENT FINANCIAL SERVICES -- Hartman Run Road
Mon Health —Morgantown, WV
- Full-time
- Hospital
- Writing skills
- Mid-level
Scheduling Coordinator - Surgery -- OPERATING ROOM -- Mon Medical Center Main Campus
Mon Health —Morgantown, WV
- PRN
- Surgery
- Hospital
- Inventory management
Part-Time Lead Patient Care Representative
HillFire/The Landing Dispensary —Morgantown, WV
- Part-time
- Background check
- 18 years or older
- Mid-level
Patient Care Coordinator
Optum —Westover, WV
- $16.00 - $21.65 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
Quick Apply
6d
Healthcare Receptionist
Cornerstone Care —Mount Morris, PA
- $18 - $19 an hour
- Full-time
- Entry level
- Disability insurance
- Health insurance
Quick Apply
5d
Patient Access Representative
BayMark Health Services —Morgantown, WV
- Full-time
- Microsoft Excel
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
Patient Transporter -- TRANSPORT SERVICES -- Mon Medical Center Main Campus
Mon Health —Morgantown, WV
- PRN
- Hospital
- Computer literacy
- BLS Certification
- On-the-job training
Patient Access Specialist
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- Hospital
- HIPAA
- High school diploma or GED
11d
Emergency Department Patient Services Representative
UPMC —Waynesburg, PA
- $19.80 - $30.40 an hour
- 12 hour shift
- HIPAA
- Mid-level
- High school diploma or GED
8d
7NE Orthopedics, Unit Clerk, Part time, Evenings
WVUH West Virginia University Hospitals —Morgantown, WV
- Part-time
- Hospital
- Computer literacy
- Writing skills
HVI Registration Specialist
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- High school diploma or GED
- Clinic
- Criminal background check
5d
Call Center/Customer Service Rep
Automated Health Systems —Morgantown, WV
- $15 - $18 an hour
- Temporary
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- 401(k)
Quick Apply

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Registration Rep - Patient Registration -- PATIENT REGISTRATION -- Mon Medical Center Main Campus

Mon Health -
Morgantown, WV

Apply Now

Job Details

Qualifications

High school diploma or GED

Full Job Description

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

With a patient centered culture, the Registration Representative provides a positive experience for our patients and customers through performing the patient registration process. This role serves as the first encounter in providing an exceptional patient experience and is crucial to the accurate admission, billing and patient care process at Mon Health.

Responsibilities

Scheduling & Coordination
• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record

Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.

Schedules any needed return appointments

Prepares and processes any required packets or forms, providing explanation as needed.

Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.

Patient Experience
• Provides courteous, respectful, and professional service to patients, families, and visitors.

Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity.
Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.

Communication & Collaboration
• Answers multi-line phones and functions as the clinic operator.
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages.

Escalates issues and concerns to leadership in a timely and appropriate manner

Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.

Knowledge, Skills & Abilities:
• Strong organizational and time management skills

Attention to detail and accuracy

• Excellent communication and customer service skills

Ability to multi-task in a fast-paced environment

Customer Service Ensures that patients, family members and customers are given exceptional service during their patient registration process. Takes actions to resolve patient conflicts in a manner that is best for the organization and the individual(s) involved. Speaks in a clear and concise manner, selects the right tone and displays appropriate body language for the situation and audience while demonstrating active listening skills. Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures. Job Skills Possesses sufficient skills to perform the job in an efficient and effective manner. Can demonstrate skills and knowledge in day-to-day situations, including the use of equipment associated with job responsibilities. Performs patient care tasks including, but not limited to: Answering multiple phone lines; money handling and cash posting; insurance verification and authorizations; obtaining patient information and documenting patient data in the electronic health record and other required systems. Time Management Meets productivity standards that have been established for the position and/or department. Prioritizes multiple tasks. Completes assignments per protocol or as directed. Embraces new and innovative approaches that will improve efficiency. Understanding Roles and Responsibilities Takes responsibility for clarifying job responsibilities, including the need to understand performance standards and other expectations. Communicates with supervisor regularly to ensure that there is no misunderstanding about how performance will be measured and how expectations relate to the job. Seeks clarification as needed or when responsibilities are not understood. Willingly accepts change.

Knowledge, Skills & Abilities

• Performs other duties as assigned to support clinic operations and patient care.

Experience
• Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Medium WorkExerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. forces constantly. One (1) year experience in a healthcare office or hospital setting preferred. Previous customer service experience preferred; Experience with computers and handling multi-line telephones desirable.

Education

High School Diploma or GED (Required)

Credentials

Basic Life SupportBasic Life Support (BLS) certification must be obtained during probationary period

Work Schedule: Days

Status: 56 hrs per pay

Location: Mon Medical Center Main Campus

Location of Job: WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist: Mystee D. Carter [email protected]

Apply Now

Refine Your Search

patient services representative jobs in morgantown, wv

Registration Rep - Patient Registration -- PATIENT REGISTRATION -- Mon Medical Center Main Campus

Scheduling Assistant (PRN)

Medical Office Scheduler

Medical Receptionist

Receptionist

Clinical Support Coordinator (Medical Assistant/Front Desk)

Centralized Scheduler

Pre Access Specialist -- PATIENT ACCESS SERVICES -- Hartman Run Road

Financial Assistance Representative -- PATIENT FINANCIAL SERVICES -- Hartman Run Road

Scheduling Coordinator - Surgery -- OPERATING ROOM -- Mon Medical Center Main Campus

Part-Time Lead Patient Care Representative

Patient Care Coordinator

Healthcare Receptionist

Patient Access Representative

Patient Transporter -- TRANSPORT SERVICES -- Mon Medical Center Main Campus

Patient Access Specialist

Emergency Department Patient Services Representative

7NE Orthopedics, Unit Clerk, Part time, Evenings

HVI Registration Specialist

Call Center/Customer Service Rep

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