Telamon is a ten-state, non-profit corporation headquartered in Raleigh, North Carolina serving communities for 60 years. Telamon's mission is to provide educational services that lead to better jobs, better lives, and better communities. Telamon provides programs and services in three areas, Early Childhood and Family Support, Workforce Career Services, and Housing & Financial Empowerment.
TELAMON-TRC COMMITMENT TO TRAUMA INFORMED CARE:
Telamon-TRC has taken steps to shift our organization into a Trauma-Informed Care (TIC) model. This changes our perceptions about the individuals that we work with, employees and customers, including families and children. A trauma-informed system of care provides services that empower employees and customers, including families and children, to feel safe, welcomed and engaged at all levels of organizational interaction. Exchanges that could be potentially retraumatizing, or trigger traumatic reactions require thoughtfulness and non-judgement. Ongoing, as an organization, we collaborate to educate employees about the effects of violence, victimization and trauma on individuals. This model supports a culture of safety for employees and customers, including families and children.
POSITION SUMMARY:
The Family Engagement Coach partners with families to identify strengths and needs, building trust and positive, goal-orientated relationships. Through a relationship-driven coaching model, this position works jointly with families to develop and achieve goals, combining their strengths, skills, and resources to support positive outcomes for children and families. This position ensures high-quality, culturally responsive family engagement services aligned with the Head Start Program Performance Standards (HSPPS) and the Parent, Family & Community Engagement (PFCE) Framework. The Family Engagement Coach collaborates with community partners and internal teams to build strong family partnerships and ensure coordinated, trauma-informed services.
DUTIES AND RESPONSIBILITIES:
Family Engagement Systems & Compliance
1. Engages families in family partnership process and implements assessment procedures to identify family strengths and needs related to the family engagement outcomes in the Head Start Parent Family and Community Engagement Framework (PCFE).
2. Partners with families to develop and reach realistic and achievable goals, utilizing coaching to support ongoing collaboration and progress toward goals.
3. Supports families in addressing challenges or needs that affect their well-being (e.g., mental illness, substance abuse, disabilities, family violence) through coaching and connecting them to community resources.
4. Implements policies, procedures, and systems for family engagement services in accordance with HSPPS and the Head Start Act.
5. Ensures federal, state, and program documentation requirements are met by maintaining accurate, objective, complete, and timely documentation in ChildPlus, center files, and other data systems, including family goals, referrals, follow-up and progress and case notes.
6. Ensures the mobilization and documentation of matching/in-kind funds.
7. Maintains relationships with families through frequent contact via home visits, phone calls, monthly goal check ins, and informal interactions, ensuring safe and professional engagement.
Program Collaboration & Integration
8. Partners with Education, Health, Disabilities, and ERSEA teams to integrate family engagement strategies
across all service areas.
9. Participates in multidisciplinary team meetings, case management, and other planning to ensure coordinated
approaches for services is achieved creating a strong home to school connection, sharing relevant information
while maintaining confidentiality to protect Personally Identifiable Information.
10. Promotes a unified approach to sharing child information with families by engaging in joint planning with
teachers, home visitors, support staff and specialists attending parent contact sessions as needed.
11. Supports transition planning for children entering kindergarten or moving between program options.
Family & Community Partnerships
12. Builds and maintains relationships with community agencies to expand resources and referral networks for families. This involves, but is not limited to, collaboratively creating Memorandums of Understanding with agencies, tracking referral outcomes, assessing the impact of community collaborations, and participation in community action meetings.
13. In conjunction with center leadership, coordinates and evaluates the effectiveness of workshops, parent meetings, and training sessions, including parent curriculum and male engagement, family engagement activities, and parent leadership opportunities, utilizing data to inform and adjust activities.
14. Provides information and education to parents and the community about available programs and resources through in-person, phone, or group presentations.
15. May support outreach and enrollment efforts by communicating eligibility, selection, and enrollment policies to families, community partners, and the public.
Safety, Health, and Program Operations
16. Protects the safety of children by ensuring the implementation of active supervision techniques so that no child is left alone or unsupervised at any time.
17. Tracks attendance and addresses barriers to consistent program participation to support school readiness and family outcomes.
18. Attends center functions such as staff meetings, parent meetings, and special events and participates in shared program governance.
19. Must have the ability to work in a constant state of alertness and safe manner.
20. May translate as needed.
21. During times of high need, may prepare intake/enrollment applications, documents eligibility information, and determines eligibility for the Program and USDA programs.
22. May require flexibility, including working evenings and weekends, to participate in outreach and recruitment events.
23. Works in cooperation with supervisor to develop and document progress on a professional development plan. Actively engages in professional development activities to increase qualifications in accordance with Corporation Core Values.
24. Performs other duties as assigned by Supervisor.
SAFETY DUTIES AND RESPONSIBILITIES:
Ensuring a secure workplace is a collective effort. All employees are responsible for adhering to established safe work practices and completing all mandatory safety training by the assigned due date.
SUPERVISORY RESPONSIBILITIES:
This position has no direct supervisory duties but is expected to train or explain work procedures to others.
ROLE QUALIFICATIONS:
Education and Experience Requirements:
- Bachelor’s degree in Social Work, Human Services, Early Childhood Education, Family Studies, or a *related field required. A combination of experience and education may substitute the required Bachelor’s degree, including both of the below:
o An Associates degree in Social Work, Human Services, Early Childhood Education,
Family Studies, or a *related field, and 5 years of experience in family services, coaching,
case management, or early childhood programs.
o If candidate does not have a Bachelor’s degree, within eighteen months of hire they
must obtain a credential or certification in social work, human services, family services,
counseling or a related field.
- Minimum of three years of experience in family services, coaching, case management,
or early childhood programs.
- Experience providing adult training, coaching, or reflective supervision preferred.
- Must be able to obtain and maintain CPR and First Aid certification.
- Must have own transportation, a valid driver’s license, and vehicle insurance.
* Degree in a related field is defined as an associate, baccalaureate or advanced degree in a
field other than social work that either includes or is supplemented by twelve (12) college
credits in social services, family services or human services.
Skills and Abilities:
- Knowledge of Head Start Program Performance Standards and the PFCE Framework.
- Understanding of using a Trauma-Informed Care approach to providing services, creating a safe andwelcoming environment for staff, families, and children
- Strong communication, coaching, and relationship-building skills.
- Ability to work effectively with diverse families and communities.
- Ability to facilitate adult learning session
- Resourcefulness and ability to creatively address barriers to family engagement
- Proficiency with Microsoft Office and online client management systems (ChildPlus preferred).
- Bilingual ability may be required
ESSENTIAL JOB FUNCTIONS:
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions:
- Work is performed mostly inside the facility.
- Sitting walking, stooping, squatting, lifting (up to30 lbs), carrying, pushing and climbing.
- Occasional exposure to adverse weather conditions.
- Exposure to blood, other bodily fluids, cleaning chemicals and dirt.
- Subject to long periods of sitting and exposure to computer screen.
- Riding in a bus for prolong periods of time with noise and vibration
- Keyboarding and data entry, use of telephone.
- Conduct outreach and home visits to customer residences, exposure to potentially unsafe
- environments, climb stairs.
- Regular attendance for this position is required, as regular attendance ensures we are providing the
- services we have committed to provide to the children and families we serve.
To apply please visit www.telamon.org
Pay: From $20.07 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
