Top 352 Call center Jobs in Morton Grove, Il

Alarm Monitoring Operator / Central Station Alarm Dispatcher
EMERGENCY 24 INC —Des Plaines, IL
- $18 - $20 an hour
- Overtime
- Background check
- 18 years or older
- Residential
- Paid training
- Health savings account
Quick Apply
Spanish Speaking CSR
AMERICAN FREEDOM INSURANCE —Mount Prospect, IL
- $20 - $24 an hour
- High school diploma or GED
- Typing
- Communication skills
- Paid training
- Health savings account
Quick Apply
Switchboard Operator
The Village of Skokie —Skokie, IL
- $26.32 - $34.44 an hour
- Office
- Administrative experience
- High school diploma or GED
- Employee assistance program
4d
Coordinator I, Patient Care
AbbVie —Chicago, IL
- $23.80 - $43.00 an hour
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
1d
Customer Service Representative
GUARANTEE TRUST LIFE INS CO —Glenview, IL
- $26 - $27 an hour
- Full-time
- Microsoft Word
- Spanish
- Office
- Profit sharing
- Health savings account
Customer Solutions Specialist - Level 1
Wespath Benefits and Investments —Glenview, IL
- From $56,000 a year
- Call employer
- Hybrid work
- Word processing
- Office
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Contact Center Agent
College of American Pathologists —Northfield, IL
- $24 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- 401(k)
Quick Apply
13d
Patient Access Representative I- Skokie, IL
Endeavor Health —Skokie, IL
- $19.89 - $28.84 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- Wellness program
Call Center Specialist- R&W (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Office
- No degree
- Paid training
- Health savings account
Call Center Representative (Hybrid)
ERIE FAMILY HEALTH CENTER —Chicago, IL
- $18 - $22 an hour
- Weekends as needed
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Call Center Representative
Millennium Bank IL —Des Plaines, IL
- Computer skills
- Communication skills
- Entry level
Quick Apply
18h
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Contact (Call) Center Representative
Consumers Credit Union, Illinois —Lake Forest, IL
- $16.67 - $25.01 an hour
- Full-time
- Hybrid work
- Hospitality
- Spanish
- Computer literacy
- Disability insurance
- Dental insurance
Customer Service Representative
Transcendia, INC. —Park Ridge, IL
- $45,000 - $60,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Organizational skills
Dispatcher
WEC Energy Group (WEC) —Chicago, IL
- $32.90 - $49.35 an hour
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
23h
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
Customer Experience Specialist
The Chicago Housing Authority —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
14h

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Alarm Monitoring Operator / Central Station Alarm Dispatcher

EMERGENCY 24 INC -
Des Plaines, IL

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Computer operation
High school diploma or GED
Attention to detail
Telecommunications headsets
Typing

Full Job Description

About Emergency24

Emergency24 has been a trusted leader in emergency response and professional monitoring services for over five decades. We are proud to be a family-owned and operated company headquartered in the Chicago suburbs. With a strong commitment to reliability, integrity, and service, we’ve earned the trust of clients and partners nationwide.

Currently hiring 2nd and 3rd shift. Must have availability during the following hours: 2md shift hours are between (2:00pm - midnight), 3rd shift hours are between (11:00pm - 9:30am). Training is about 6-8 weeks during the day (M-F 7:30am - 5:00pm) before starting 2nd or 3rd shift.

The Opportunity

Emergency24 is seeking an Alarm Monitoring Dispatcher Emergency Responses to serve as the first point of contact during emergencies. In this role, you’ll play a vital part in protecting lives and property by responding quickly and accurately to fire, burglary, panic, and medical alarms. Dispatchers are the heartbeat of our operation, ensuring that emergency responders get the information they need—fast.

In this role, you will respond to alarm activations by calling the premises to verify the validity of alarms. You will answer continuous calls from customers and clients regarding alarm activations, and you are responsible for answering questions from end users, alarm techs, and business owners, and dispatching alarms to Police and Fire departments throughout the region and country. You strive to provide one-call resolutions for callers and answer questions regarding alarm history and events.

Key Responsibilities

Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely.
Monitor alarm and video systems using Emergency24’s advanced technology.
Maintain a calm, professional demeanor while managing urgent, high-stakes situations.
Support customers, subscribers, and team members with alarm management.
Meet performance expectations for accuracy, timeliness, and call handling.

Your Experience

Preferred Background:

No previous dispatch experience required—we provide paid in-house training (approximately 8 weeks).
Previous experience in customer service, call centers, or roles requiring strict adherence to scripts/processes is highly preferred.

About our 8 Week Training Program:

We offer PAID training for approximately 8 weeks.
During the first 30 days, you must be able to train on-site during the day: 7:30am - 5:00pm, Monday through Friday.
After the training you will be working a Second Shift

Qualities & Skills for Success:

Dependable Transportation for reliable attendance
Clear, professional verbal communication skills—able to speak calmly, confidently, and precisely.
Detail-oriented and accurate—accuracy is critical in emergencies.
Dependable and punctual—excellent attendance and adherence to schedules.
Coachable and growth-oriented—takes feedback and applies it quickly.
Calm under pressure—can stay composed and focused during emergencies.
Professional, friendly, and able to work with a variety of people and personalities.

Certifications & Requirements:

Minimum 18 years of age; High school diploma or GED required.
Must pass integrity/aptitude test, fingerprint background check (Illinois Dept. of Professional Financial Regulation), and sign a confidentiality agreement.
PERC Card preferred (training provided if not held).

Work Environment

This position is based at our Des Plaines, IL headquarters and requires in-person presence to support 24/7 monitoring operations. Shifts include nights, weekends, and holidays, with opportunities for overtime.

Essential Nature of the Position

This position performs safety-sensitive work within a 24-hour emergency monitoring center. Employees are responsible for receiving, evaluating, and processing emergency alarm signals and coordinating responses involving fire departments, law enforcement, emergency medical services, schools, commercial facilities, residential customers, and other public safety agencies. The position requires continuous attention, sound judgment, rapid decision-making, and uninterrupted performance of essential duties. Errors, delays, or an inability to effectively perform essential job functions may adversely impact emergency response, customer safety, coworkers, or the public.

Physical, Cognitive & Work Requirements

Ability to sit or stand for extended periods while continuously working at a computer workstation.
Ability to speak clearly, listen attentively, and communicate effectively for prolonged periods, including with customers, emergency responders, and public safety agencies.
Ability to accurately read, interpret, and process information displayed on multiple computer screens, including small text, maps, addresses, alarm signals, and other critical information.
Ability to simultaneously operate multiple computer applications, monitors, keyboard, mouse, telephone, headset, and other communication equipment while maintaining speed and accuracy.
Ability to accurately input and document information in real time while actively communicating with callers.
Ability to maintain sustained concentration, alertness, situational awareness, sound judgment, and attention to detail throughout the shift, including during repetitive tasks, high call volume, and rapidly evolving emergency situations.
Ability to multitask, prioritize, and respond quickly, calmly, and accurately to urgent or life-safety events, including fire, burglary, panic, medical emergencies, active shooter events, and other critical incidents.
Ability to maintain regular and reliable attendance, report to work on time, and remain at the assigned workstation throughout scheduled shifts, as uninterrupted staffing is essential to supporting continuous emergency monitoring and life-safety operations.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in morton grove, il

Alarm Monitoring Operator / Central Station Alarm Dispatcher

Spanish Speaking CSR

Switchboard Operator

Coordinator I, Patient Care

Customer Service Representative

Customer Solutions Specialist - Level 1

Contact Center Agent

Patient Access Representative I- Skokie, IL

Call Center Specialist- R&W (Remote)

Call Center Representative (Hybrid)

Member Care Representative - Inbound Call Center

Support Specialist (Chat, Emails, Calls) Remote

Customer Experience Manager

Call Center Representative

Remote Customer Service Representative

Contact (Call) Center Representative

Customer Service Representative

Dispatcher

Customer Service Lead

Customer Experience Specialist

I want to receive the latest job alert for call center in morton grove, il

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