Top 19 Data & technical business analysts Jobs in Mossville, Il

(1109436) Knowledge & Insights Analyst
Diversified Services Network, Inc. —Peoria, IL
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Office
- Organizational skills
- Senior level
- Health savings account
- Paid holidays
Quick Apply
1d
Senior Analytics Developer
Maui Jim Sunglasses —Peoria, IL
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- SQL
- Paid parental leave
- Health savings account
3d
IT Analyst - Billing & Payments
Pekin Insurance —Pekin, IL
- $66,000 - $89,500 a year
- Hybrid work
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
Quick Apply
3d
Certified Dorothy - Home Health Epic module - Build Analyst
Vytwo —United States
- Full-time
- Remote
- Mid-level
- Home Health
- Epic
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Tapestry Eligibility Analyst
Vytwo —United States
- Full-time
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- 5 years
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Facets Configuration Analyst
Vytwo —United States
- Full-time
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Epic Hospital Billing Analyst
ClinDCast LLC —United States
- $75 an hour
- Full-time
- Remote
- Mid-level
- Epic
- 2 years
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Epic Tapestry UM Analyst
Vytwo —United States
- $50 an hour
- Full-time
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- 5 years
- HIPAA
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IT Business Analyst- Hybrid- Columbus, OH- Contract to Hire
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Use AI tools to improve research, analysis, and documentation. Bachelor’s degree or equivalent experience; Agile certification preferred.
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Reporting and Analytics Analyst 2 - Government Resource Center
The Ohio State University Wexner Medical Center —Columbus, OH
Beyond developing R-Shiny applications, responsibilities for the successful applicant are project-specific and may include combinations of the following:…

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data & technical business analysts jobs near mossville, il

(1109436) Knowledge & Insights Analyst

Diversified Services Network, Inc. -
Peoria, IL

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year
1 day ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Knowledge management
Content writing
Online articles
Customer service knowledge base
Online help documentation

Full Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Knowledge & Insights Analyst to join our team in Peoria, IL with 3 days onsite weekly. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Knowledge & Insights Analyst plays a key role in identifying knowledge article needs and driving initiatives that deliver a world-class customer experience. This individual will develop effective knowledge article templates and create customer- and agent-facing knowledge articles, while leading knowledge efforts for our digital support and contact center operations. The role partners closely with third-party contact centers and internal teams to ensure knowledge content remains accurate, understandable, and up to date. This position is part of a training and knowledge team of four professionals performing this same role.

Key Responsibilities

Identify knowledge article needs and drive knowledge initiatives that support the organization's brand promise
Develop effective knowledge article templates for customer- and agent-facing content
Build, refresh, and maintain knowledge articles that deliver a world-class customer experience
Lead knowledge efforts for digital support and contact center operations
Partner with third-party contact centers and internal teams to ensure knowledge articles are understandable, accurate, and current
Collaborate with team members on building frontline agent processes
Analyze customer behavior data and make recommendations based on findings
Test and utilize tools such as Salesforce, Power BI, and Google Analytics
Attend business meetings as needed to support knowledge initiatives

Requirements

Education & Experience

Degree preferred but not required
5+ years of experience in knowledge management, content development, or a related capacity
2+ years of combined experience within a contact center environment developing knowledge articles for frontline agents

Skills

Superior verbal and written communication skills
Strong interpersonal and human relations skills
Internally motivated, proactive, and eager to learn
Customer service background a plus
Experience analyzing data via Power BI dashboards and/or Google Analytics a plus

Benefits

401(k)
Dental insurance
Vision insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays

Follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Expected Compensation: $65,000-70,000 annually

Quick Apply

Refine Your Search

data & technical business analysts jobs in mossville, il

(1109436) Knowledge & Insights Analyst

Senior Analytics Developer

IT Analyst - Billing & Payments

Certified Dorothy - Home Health Epic module - Build Analyst

Tapestry Eligibility Analyst

Facets Configuration Analyst

Epic Hospital Billing Analyst

Epic Tapestry UM Analyst

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