Top 7 It help desk support Jobs in Mount Pleasant, Ia

IT Support
ATC —Mount Pleasant, IA
- Contract
- Mid-level
- Bachelor's degree
- In-person
System Admin
ATC —Mount Pleasant, IA
- Contract
- Mid-level
- Databases
- Bachelor's degree
System Engineer
ATC —Mount Pleasant, IA
- Contract
- Mid-level
- Databases
- Bachelor's degree
IT Systems Engineer
Apollo Technology Solutions LLC —Mount Pleasant, IA
- Contract
- Mid-level
- Databases
- Bachelor's degree
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Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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it help desk support jobs near mount pleasant, ia

IT Support

ATC -
Mount Pleasant, IA

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Job Details

Contract

Qualifications

Desktop computer repair
Customer communication
Records maintenance
Operational analysis
Defect resolution root cause analysis
Requirements design
Communication system installation
IT user and group management
Wireless networking
Software deployment
Safety regulations
Alarm & access control systems
Equipment installation
Moving
Hardware maintenance
Mid-level
Improving operational efficiency
Software installation
Compliance with security regulations
Network infrastructure
Electrical security system installation
Bachelor's degree
Internal employee customer service
Email configuration (technical support)
Wireless communication system operation
Computer hardware
Desktop (troubleshooting support)
Computer management
Networking hardware installation
Hardware configuration

Full Job Description

Notes

This is not a remote or hybrid position. On‑site presence is mandatory.

Work location 1200 E Washington St, Mount Pleasant, IA 52641

Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa.

Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.

The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on‑site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required.

Key Responsibilities:

Technical Systems Support

Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.

Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.

Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.

Support door controls, security cameras, recording systems, and safety equipment technologies.

Maintain accurate device and inventory records.

Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.

Operations & Help Desk

Serve as the primary technical contact for MPCF users regarding hardware and software issues.

Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders.

Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.

Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.

Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.

Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.

Project Planning & Implementation

Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.

Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.

Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations

Graduation from a four-year college or university

Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.

Collaborate effectively with facility leadership, co‑workers, end users, and external partners.

Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.

Conduct data analysis to understand operational needs and implement practical solutions.

Participate in training to remain current with emerging technologies.

Move, install, and configure computer hardware as required.

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it help desk support jobs in mount pleasant, ia

IT Support

System Admin

System Engineer

IT Systems Engineer

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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