Top 3395 Patient experience manager Jobs in Mount Prospect, Il

Program Manager, Ambassador Resource Center, Patient Services
AbbVie —Mettawa, IL
- $109,500 - $208,500 a year
- Full-time
- Remote
- Bachelor of Science
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
6d
Physical Therapist
Illinois Bone and Joint Institute LLC —Morton Grove, IL
- $83,000 - $110,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Profit sharing
- Wellness program
Quick Apply
Professional Development Associate Respiratory
Ann & Robert H. Lurie Children’s Hospital of Chicago —Chicago, IL
- $38.00 - $60.50 an hour
- 8 hour shift
- PALS Certification
- BLS Certification
- Research
- Health savings account
- Health insurance
Quick Apply
Physical Therapist PT Home Heath - $10K Sign on Bonus
Elara Caring —Elgin, IL
- $95,000 - $110,000 a year
- Full-time
- Up to 50% travel
- Physical & Rehabilitation Medicine
- Mid-level
- Travel reimbursement
- Continuing education credits
Quick Apply
Clinical Therapy Manager – Home Health
Astra Health —Harwood Heights, IL
- $80,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Home Health
- Mileage reimbursement
- Health savings account
Quick Apply
7d
Physical Therapist
Illinois Bone and Joint Institute LLC —Westmont, IL
- $83,000 - $110,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Profit sharing
- Wellness program
Quick Apply
Home Health Clinical Supervisor - Registered Nurse
Astra Health West —Elgin, IL
- $90,000 - $100,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Mileage reimbursement
- Paid holidays
Quick Apply
10d
Medical Lead Veterinarian at Companion Animal Wicker Park, Chicago
Companion (Wicker Park) —Chicago, IL
- $120,000 - $160,000 a year
- Full-time
- Microsoft Outlook
- Clinic experience
- Recruiting
- Paid parental leave
- Disability insurance
Quick Apply
Physical Therapist
Doctors of Physical Therapy —Elmhurst, IL
- $77,000 - $90,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Clinic
- Health savings account
- Paid holidays
Quick Apply
Certified Surgical Technologist (Fulltime/Parttime)
The 900 North Michigan Surgical Center —Chicago, IL
- $29.22 - $38.00 an hour
- Part-time
- CPR Certification
- Surgery
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Dental Assistant
Schaumburg Dental Studio —Glendale Heights, IL
- $18 - $27 an hour
- Part-time
- Spanish
- Dental office
- Surgery
- Free parking
- Health insurance
Quick Apply
20h
Executive Director of Financial Operations & Revenue Performance
New Summit Rehabilitation —Arlington Heights, IL
- From $190,000 a year
- Full-time
- Background check
- Microsoft Excel
- CPA
- Health insurance
- Dental insurance
Quick Apply
19h
Occupational Therapist
Confidential Priviately-Held Company —Schaumburg, IL
- $35 - $48 an hour
- Full-time
- Acute care
- Mid-level
- Master's degree
- Health savings account
- Health insurance
Quick Apply
Sales and Marketing Director
High Point Residence —Chicago, IL
- $65,000 - $75,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
7d
Sales and Marketing Director
Vantage Senior Care —Des Plaines, IL
- $75,000 - $85,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
7d
RN Clinical Manager - $5,000 Sign on Bonus
Premise Health —Deerfield, IL
- $96,000 - $120,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Wellness program
- Health savings account
Quick Apply
6d
Director of Clinical Compliance
Thrive Physical Therapy Partners —Chicago, IL
- Full-time
- Writing skills
- Senior level
7d
Hospice Sales Manager
Crystal Home Health Care - Illinois —Des Plaines, IL
- From $75,000 a year
- Full-time
- Hybrid work
- 5 years
- Physical & Rehabilitation Medicine
- Research
- AD&D insurance
- Paid holidays
Quick Apply
Physical Therapist
Illinois Bone and Joint Institute LLC —Wauconda, IL
- $83,000 - $110,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Profit sharing
- Wellness program
Quick Apply
6d
Registered Nurse Team Director (RN)
Moments Hospice —Des Plaines, IL
- $90,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
3d

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Program Manager, Ambassador Resource Center, Patient Services

AbbVie -
Mettawa, IL

Apply Now

Job Details

Full-time
$109,500 - $208,500 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Vision insurance

Qualifications

Vendor relationship building
Bachelor's degree
Vendor relationship management
Managing projects
Project planning phase

Full Job Description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Talent will be hired at a level commensurate with experience.

The US Patient Services team is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Ambassador Resource Center Program Manager reports to the Associate Director, and responsible for the performance management and daily operational oversight of vendor partners executing customer experiences in support of the U.S. Patient Services Ambassador Resource Center, Tele-Experience programs including key performance and quality metrics.

The Ambassador Resource Center Program Manager will be responsible for ensuring a high level of patient service and drive team’s production to exceed goals. The Ambassador Resource Center Program Manager is the primary liaison and manages relationships with key vendor partners.

Responsibilities:

New Product and Initiative Launches:
- Partner with OP’s to identify new and existing initiatives and ensure training drives operational goals
- Partner with AbbVie senior leadership to identify and drive completion of identified initiatives
Liaison With Key Business Partners
- Partner with USPST to drive initiatives across patient services within ARC
- Partner with AbbVie Compliance team to drive compliance initiatives across patient services within Team Connex
- Partner with IQVIA to ensure systems training is specific to ARC and drives appropriate documentation
Run the business:
- Monitor quality scores through Virtual Observe, drive enhanced patient experience through training initiatives
- Partner with LO training team to continue to deliver and enhance new hire training
- Partner with senior leadership to determine appropriate topics for National Business Meetings and deliver content
- Create training content based on project and program needs with adult learning principles in mind
- Monitor approved resources to ensure they are in compliance
- Submit resources through MRL and ensure they are in compliance
- Work with a global compliance team to improve AE training across AbbVie
- Partner with LO training team to deliver appropriate training content, drive positive team culture around patient experience, and ensure alignment on training/quality and compliance goals
- Partner with Aubrey to ensure training team is meeting short term and long term goals and delivering gamified training experiences
- Call guide development and design
- Complete compliance remediation reports and partner with LO QA manager to ensure agents are appropriately coached
- Provide support to LO leadership by offering leadership training sessions prior to training the agents so they can drive performance results.
Performance Managements
- Partner with LO senior leadership to identify gaps in metrics and create training to drive performance and enhanced patient experience
- Monitor compliance via VO and Authenticx to ensure we are meeting required business standards
- Identify compliance and quality trends and create action plans to improve negative trends.

Qualifications

Position requires BS degree in a related area.
4 to 5 years of Contact Center or Customer Service experience.
2+ years of experience supporting outsourced vendor customer service operations including partnerships with international vendor
Strong interpersonal skills to work across an organization to build strong cross-functional relationships
The role requires strong organizational skills, strategic thinking, project management leadership skills, and strong understanding of patient services business areas.
Ability to create, develop, and implement project plans in a fast-paced environment· Ability to clearly communicate complex and technical tasks, both written and orally.
Must also have deep problem-solving skills.

Key AbbVie Competencies:

Demonstrated ability to coordinate a cross-functional team in order to achieve business objectives
Demonstrated ability to influence others in organizations who do not have reporting linkages
Ability to manage multiple projects at the same time and assure completion by due dates
Ability to clearly communicate complex and technical tasks, both written and orally.
Demonstrated ability to manage vendors
Demonstrated ability to manage projects and deliver results based on tight timelines
Demonstrated history of developing programs that are customer-centric
Ability to apply strategic thinking to the overall business, and then develop tactics that best meet the strategic initiatives

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Apply Now

Refine Your Search

patient experience manager jobs in mount prospect, il

Program Manager, Ambassador Resource Center, Patient Services

Physical Therapist

Professional Development Associate Respiratory

Physical Therapist PT Home Heath - $10K Sign on Bonus

Clinical Therapy Manager – Home Health

Physical Therapist

Home Health Clinical Supervisor - Registered Nurse

Medical Lead Veterinarian at Companion Animal Wicker Park, Chicago

Physical Therapist

Certified Surgical Technologist (Fulltime/Parttime)

Dental Assistant

Executive Director of Financial Operations & Revenue Performance

Occupational Therapist

Sales and Marketing Director

Sales and Marketing Director

RN Clinical Manager - $5,000 Sign on Bonus

Director of Clinical Compliance

Hospice Sales Manager

Physical Therapist

Registered Nurse Team Director (RN)

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