Top 5654 Customer experience manager Jobs in Mountain View, Ca

Security Account Manager
Creative Security Company —Mountain View, CA
- $125,000 - $130,000 a year
- Weekends as needed
- Background check
- 7 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Entry Level Assistant Manager
Resident Executives —Cupertino, CA
- $925 - $1,485 a week
- Full-time
- Background check
- Organizational skills
- In-person
- 401(k)
- Employee discount
Quick Apply
11d
Senior Manager, Customer Success (Money)
Intuit —Mountain View, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
SPA GENERAL MANAGER - HUGE Pay Rates + Bonus
Hand & Stone Massage and Facial Spa —Pleasanton, CA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- In-person
- Marketing
- Paid training
- Health insurance
Quick Apply
General Manager
Aramark —Sunnyvale, CA
- $120,000 - $130,000 a year
- Sales
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
22h
Entry Level Assistant Manager
Warren —Sunnyvale, CA
- $4,300 - $5,600 a month
- Full-time
- No experience needed
- In-person
- Communication skills
- 401(k)
Quick Apply
4d
Customer Experience Manager
Granite Construction Company —Santa Clara, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
14d
Customer Service Manager
Recology —Santa Clara, CA
- $95,360 - $119,200 a year
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
13d
Customer Experience and Service Ops Manager
AMAX —Fremont, CA
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply
14d
Customer Onboarding Manager
ID.me —Mountain View, CA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
9d
Client Success Manager
Stanford University —Stanford, CA
- $97,298 - $124,375 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
7d
Free People Assistant Visual Manager
Free People —Palo Alto, CA
- $27 - $28 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Food Operations Manager 3
Sodexo —Mountain View, CA
- $89,250 - $115,500 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
13d
Project Manager
PatientGain —Los Altos, CA
- Full-time
- Microsoft Excel
- Mid-level
- Office
Manager - Patient Registration
Stanford Health Care —Palo Alto, CA
- $48.26 - $62.73 an hour
- Full-time
- Microsoft Outlook
- Hospital
- 5 years
HR Specialist & Office Manager
Denodo —Palo Alto, CA
- $90,000 - $110,000 a year
- Spanish
- Bachelor of Science
- English
Product Manager, Conversational AI for Support
Google —Sunnyvale, CA
- $163,000 - $237,000 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
9d
Program Manager, Career & Graduate School Partnerships
QuestBridge —Palo Alto, CA
- $62,400 - $78,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Public speaking
- Paid parental leave
- Health savings account
Quick Apply
Housing Manager
Essex Property Trust —Fremont, CA
- $94,000 - $117,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager
Next Bee Corporation —San Mateo, CA
- Full-time
- Mid-level
- Business development
- Presentation skills

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customer experience manager jobs near mountain view, ca

Security Account Manager

Creative Security Company -
Mountain View, CA

Quick Apply

Job Details

Full-time
$125,000 - $130,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Program management
Guard Card
Forecasting
Workforce management
Account management

Full Job Description

S U M M A R Y

The Account Manager is responsible for leading security operations for a high-profile, strategic technology client based in San Francisco, California. As the primary client liaison, this role ensures exceptional service delivery, operational excellence, contract compliance, and long-term customer satisfaction while identifying opportunities for program enhancements, service expansion, and continuous improvement.

The ideal candidate is a relationship-driven leader with experience managing complex security operations in a fast-paced, technology-focused environment. Success in this role requires strategic thinking, executive-level communication, adaptability, business acumen, and the ability to build trusted partnerships while delivering innovative, customer-centric security solutions.

Core Duties include

Operations & Client Management

Serve as the primary point of contact for the client across all assigned sites; ensure consistent execution of security operations aligned with client standards and post orders
Conduct regular site visits, operational reviews, and performance evaluations; proactively identify operational risks, staffing gaps, and improvement opportunities
Partner with client stakeholders in a professional, solutions‑oriented manner consistent with a technology‑company culture

Staffing & Workforce Management

Supervise site supervisors and lead staff across multiple locations
Oversee daily staffing levels and ensure full coverage across all locations and shifts; manage scheduling, backfill, and contingency planning using workforce management systems. Partner closely with Recruiting to forecast hiring needs and support onboarding
Monitor officer performance, conduct coaching, and address corrective actions
Utilize timekeeping and workforce management systems (e.g., TrackTik, Salesforce, or similar platforms) for scheduling, reporting, and compliance tracking
Maintain accurate data entry, reporting, and documentation within client and internal systems

Training & Compliance

Ensure all personnel meet licensing, certification, and training requirements; oversee new‑hire onboarding, training completion, and OJT compliance. Track training records, certifications, and compliance deadlines
Prepare sites for client reviews and internal or external audits

Cross-Functional + Account Leadership

Participate in strategic planning meetings and executive customer presentations; lead internal account reviews to ensure alignment across departments.
Coordinate responses to customer escalations and critical incidents.
Work closely with operations, customer service, finance, project management, and executive leadership.
Review incident reports and ensure timely follow‑up and escalation
Produce regular operational, staffing, and compliance reports for leadership and the client
Support implementation of updated processes, policies, and client‑specific requirements

S U C C E S S M E T R I C S

Success in this position is measured across a few core KPIs. These include, but are not limited to the following:

Customer retention & QBR performance
Resolution time for escalated issues
Operational consistency across portfolio
SLA & KPI compliance across all locations
Employee Retention

C O R E

Bachelor's degree in Business, Criminal Justice, Security Management, or related field (or equivalent experience).
7+ years of account management, client success, or commercial security industry experience.
Experience managing enterprise accounts with multi-site and multi-state operations, preferably supporting a technology company or corporate enterprise environment
California Guard Card (or ability to obtain)

S K I L L S + C O M P E T E N C I E S

As demonstrated through experience, training, and/or testing

If required for assigned account, meet & continue to meet any applicable state, county & municipal licensing requirements for security personnel
Strong understanding of commercial security services and electronic security technologies (including access control, CCTV, and alarm monitoring).
Strategic problem-solving skills with ability to assess complex situations, identify risks, & implement effective solutions. Strong understanding of compliance requirements, staffing models, and training oversight
Exceptional organizational and time management skills
Excellent communication, presentation, and negotiation skills.
Strong leadership capabilities, including directing, motivating, coaching, mentoring, training, and performance managing teams in a positive, collaborative, and accountable manner.
Proficiency with CRM + workforce management systems, Microsoft Office Suite, account reporting tools.
Ability to effectively lead cross-functional initiatives while managing competing priorities & changing business needs.
Skilled at conflict resolution, managing employee performance and demonstrated KPI achievement in large client service environment
Experience leading system implementations, process improvements, and change management initiatives across diverse employee populations and operational teams.
Strong analytical & business acumen with the ability to read, interpret, and analyze operational reports, financial data, performance metrics, and contractual obligations using various technology platforms and reporting tools.

W O R K I N G C O N D I T I O N S

The successful candidate must be able to perform the essential functions of the position, with or without reasonable accommodation. The following outlines the typical responsibilities and physical & environmental demands associated with this role and is not intended to be an exhaustive list of all duties or requirements

Executive presence with the ability to maintain professionalism and composure when interacting with senior executives, clients, regulatory authorities, employees, vendors, and the public, including during urgent, high-pressure, and crisis situations
Ability to manage executive-level customer relationships.
Customer-focused mindset with a commitment to service excellence, continuous improvement, and operational consistency across geographically dispersed locations.
Outstanding communication and interpersonal skills with the ability to build trusted relationships across all organizational levels and influence key stakeholders.
Effectively manage multiple priorities and concurrent projects in a dynamic enterprise environment.
Discretion & sound judgment when handling highly sensitive, confidential, and proprietary business information.
Willingness and ability to respond to emergencies, critical incidents, and client escalations on an on-call basis, including after-hours, weekends, and holidays as business needs require.
Ability to travel as required to customer locations.

Pay: $125,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in mountain view, ca

Security Account Manager

Entry Level Assistant Manager

Senior Manager, Customer Success (Money)

SPA GENERAL MANAGER - HUGE Pay Rates + Bonus

General Manager

Entry Level Assistant Manager

Customer Experience Manager

Customer Service Manager

Customer Experience and Service Ops Manager

Customer Onboarding Manager

Client Success Manager

Free People Assistant Visual Manager

Food Operations Manager 3

Project Manager

Manager - Patient Registration

HR Specialist & Office Manager

Product Manager, Conversational AI for Support

Program Manager, Career & Graduate School Partnerships

Housing Manager

Customer Success Manager

I want to receive the latest job alert for customer experience manager in mountain view, ca

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