Top 446 service manager Jobs in mountain view, ca

Client Services Supervisor
Wag Hotels —Redwood City, CA
- $24.20 - $26.70 an hour
- Full-time
- Background check
- Public speaking
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Sunnyvale, CA
- $19.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
2d
Apartment Service Manager
Windsor Communities —Sunnyvale, CA
- $31 - $55 an hour
- Weekends as needed
- Carpentry
- Ability to walk for extended periods
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Community Services Supervisor - Oakland
Victor Community Support Services —Alameda County, CA
- $70,304 - $93,735 a year
- Weekends as needed
- Current TB test
- Writing skills
- Pass drug screening
- Mileage reimbursement
- Paid holidays
Quick Apply
Manager, Medical Staff Services - Full Time - 1.0 FTE
Washington Hospital —Fremont, CA
- $125,000 - $188,000 a year
- 8 hour shift
- Microsoft Excel
- Management
- Writing skills
Quick Apply
Depot Operations Manager
Hertz —Mountain View, CA
- $90,000 - $130,000 a year
- Full-time
- Mid-level
- Driver's License
- Team management
- Travel reimbursement
- Paid parental leave
3d
Manager, Facilities Services
NVIDIA —Santa Clara, CA
- $148,000 - $235,750 a year
- Weekends as needed
- Customer service
- 5 years
- Office
Regional Account Manager - Security Services
Surefox North America Inc —Sunnyvale, CA
- $151,750.45 a year
- Full-time
- Background check
- 5 years
- Military
Quick Apply
Shelter Program Manager - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Lead Residential Counselor - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $24 - $28 an hour
- Overnight shift
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Bilingual Case Manager (RC3)
Episcopal Community Services —Redwood City, CA
- $31.92 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Current TB test
- 403(b) matching
- AD&D insurance
Quick Apply
Lead Service Technician
Peninsula Pump & Equipment —San Mateo, CA
- $40 - $45 an hour
- 8 hour shift
- Background check
- Clean driving record
- Management
- 401(k)
- Professional development assistance
Quick Apply
Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
Valet Living LLC —San Jose, CA
- $70,500 - $75,000 a year
- Online Application
- Spanish
- Construction site
- English
- Health savings account
- AD&D insurance
Quick Apply
10d
Plumbing Service Manager
Jazz Home Service —Pleasanton, CA
- $140,000 - $150,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Fuel card
- Health savings account
Quick Apply
Clinical Services Manager I – Nursing for Perioperative Services (Open and Promotional)
County of San Mateo —San Mateo, CA
- $178,776 - $223,496 a year
- Full-time
- Nursing
- Surgery
- Psychiatry
- Retirement plan
Sales Manager - Medical Laboratory Services
Cadence Laboratory Sevices —California
- From $100,000 a year
- Contract
- Remote
- Background check
- 5 years
- Urgent Care
- Travel reimbursement
- Disability insurance
Quick Apply
2d
Highline Automotive Service Manager
Mechanics & Body Shops Marketplace —San Carlos, CA
- $100,000 - $150,000 a year
- Full-time
- Sales
- Customer service
- Driver's License
- Health insurance
- 401(k)
Quick Apply
8d
Supervisor, Field Service Engineer
Hyve Solutions —Fremont, CA
- From $71,600 a year
- Full-time
- Mid-level
- Office
- Assembly
Quick Apply
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Cupertino, CA
- $19.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
3d
Nurse Manager of Operating Room Perioperative Services
Clinical Management Consultants —Cupertino, CA
- $234,730 - $270,550 a year
- Full-time
- Nursing
- Surgery
- Operating room
- Disability insurance
- Relocation assistance
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Client Services Supervisor

Wag Hotels -
Redwood City, CA

Quick Apply

Job Details

Full-time
$24.20 - $26.70 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication
Performance dashboards
Teamwork
Managing teams in a customer support role
Team leadership
English
Managing hospitality teams
High school diploma or GED
Managing clients in a customer support role
Team development
Supervising experience
Client services
Conflict management
Leading team collaboration initiatives
Cleaning
Computer skills
Manual handling
Leadership

Full Job Description

Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack!

Our Values

Our People: Passion in Action

o We’re passionate pet lovers- trained professionals dedicated to growing our careers with Wag Hotels.

Our Culture: Growth with Integrity

o We’re collaborative, inclusive and accountable. We stay curious, proactive, and committed to doing what’s right.

Our Clients: Relationships First

o We build trust with pet parents through strong relationships, consistent services and experiences that enrich pets’ lives.

Guest Care: Excellence Every Time

o We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people.

Position Overview

The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel. This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag’s customer philosophy where every client and pet feels known, valued, and cared for.

Why this Role Matters

The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction.

Key Outcomes

· Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking).

· Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells.

· Reduced guest concerns through proactive communication and service recovery.

· Strong CS team engagement with clear expectations, coaching, and accountability.

· Increased adoption of bathing, upgrades, add-ons, and seasonal offerings.

Core Responsibilities

Client Experience & Front-Desk Operations

Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction.
Oversee check-in, check-out, tours, and daily communication with pet parents.
Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa.

Team Leadership & Training

Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development.
Deliver and reinforce training programs, going beyond the “how” to share the “why.”
Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed.
An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings.

Communication & Service Recovery

When service lapses occur, treat them with empathy and clarity and follow all escalation protocols.
Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest’s stay concerns with their program, health, or behavior adjustments.

Sales & Revenue Enablement

Help clients with program benefits, packages, upgrades, and add-ons.
Cross-sell and upsell opportunities.
Collaborate with bathers/grooming to align schedule with demand & availability.

Operational Execution

Keep the front desk & lobby clean, organized and professional.
Help eliminate bottlenecks.
Oversee front of house flow, billing issues, and guest profile accuracy.
If reached out to outside scheduled hours, escalate all needs to General Manager.
Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift.

What we are Looking For:

Required Qualifications

· Proficiency in front-of-house operating systems.

Ability to interpret dashboards, KPIs, and operational reports.
2–4 years in client services, hospitality, or related fields.
Experience in high-volume environments.
Strong communication and conflict-resolution skills, including comfortability with public speaking.
Fluent in speaking, reading, and writing English.
Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels).
Strong organizational and prioritization skills.
Hospitality-driven mindset.
Ownership mentality.
Calm under pressure.
Demonstrated ability to develop team members.
Resourceful, solves problems before escalating issues.

Preferred Qualifications

1–2 years supervisory experience preferred.

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer

· Must be able to lift 15 pounds at times

· Ability to travel when needed

· Ability to be around dogs and cats for an extended period of time

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will never ask for personal information and a manager/HR will reach out directly for an interview.

Job Type: Full-time

Pay: $24.20 - $26.70 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

• Have you managed a team of 10+

o If yes, describe your role and responsibilities, particularly in customer service.

• Tell us about a time when you turned a dissatisfied customer into a happy one. What steps did you take?
• What strategies do you use to train and onboard new employees to ensure consistency in service?
• How do you ensure a positive first impression for new clients visiting the facility?
• What steps do you take to maintain a clean and welcoming front desk or lobby area?
• Can you give an example of how you managed scheduling challenges, such as covering last-minute call-outs?
• What experience do you have in managing online reviews or customer feedback platforms?
• Describe a time when you had to coordinate a special event or promotion. What was the outcome?

Education:

High school or equivalent (Required)

Experience:

Leadership: 1 year (Required)
Client services: 2 years (Required)

Language:

English (Required)

Ability to Commute:

Redwood City, CA 94063 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in mountain view, ca

Client Services Supervisor

Customer Service & E-Commerce Supervisor - Full Time

Apartment Service Manager

Community Services Supervisor - Oakland

Manager, Medical Staff Services - Full Time - 1.0 FTE

Depot Operations Manager

Manager, Facilities Services

Regional Account Manager - Security Services

Shelter Program Manager - Family Shelter Services

Lead Residential Counselor - Family Shelter Services

Bilingual Case Manager (RC3)

Lead Service Technician

Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions

Plumbing Service Manager

Clinical Services Manager I – Nursing for Perioperative Services (Open and Promotional)

Sales Manager - Medical Laboratory Services

Highline Automotive Service Manager

Supervisor, Field Service Engineer

Customer Service & E-Commerce Supervisor - Full Time

Nurse Manager of Operating Room Perioperative Services

I want to receive the latest job alert for service manager in mountain view, ca

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