Top 566 Tier 3 Jobs in Mountain View, Ca

Customer Support Representative (Tier 3)
Pivotal —Palo Alto, CA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Administrative Associate 3
Stanford University —Stanford, CA
- $39.20 - $45.56 an hour
- Full-time
- Hybrid work
- Management
- Customer service
- Mid-level
Security Officer I (multiple openings & shifts)
Stanford Health Care —Palo Alto, CA
- $28.81 - $32.46 an hour
- 12 hour shift
- Hospital
- High school diploma or GED
- Driver's License
HR Specialist
CrowdStrike —Sunnyvale, CA
- $34 - $53 an hour
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
Security Officer II USAU (multiple openings & shifts)
Stanford Health Care —Palo Alto, CA
- $29.98 - $33.75 an hour
- 12 hour shift
- Patient monitoring
- Mid-level
- High school diploma or GED
Resident Services Coordinator I - 801 Alma, Nugent Square and Studio 819, East Palo Alto & Mountain View
Eden Housing —Mountain View, CA
- $26.79 - $31.26 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Social Media Associate
Hessler Plastic Surgery —Palo Alto, CA
- From $25 an hour
- Part-time
- Surgery
- Social media management
- Customer service
Quick Apply
19h
Sales Support Specialist
Super Micro Computer —San Jose, CA
- $70,500 - $75,000 a year
- Microsoft Word
- Office
- High school diploma or GED
IT Specialist
RapidFort, Inc. —Sunnyvale, CA
- $70,000 - $80,000 a year
- Google Workspace
- Computer science
- Computer Science
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Office Manager
Waste Connections —Santa Clara, CA
- $100,000 - $105,000 a year
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
Customer Support Specialist – Card Services (Back-Office)
Extend Your Team —Burlingame, CA
- Full-time
- Remote
- English
- Bachelor's degree
- Organizational skills
Senior IT VIP Support Specialist
MongoDB —Palo Alto, CA
- $100,000 - $180,000 a year
- Rotating weekends
- Office
- Senior level
- Communication skills
- Parental leave
13d
Executive Assistant
WindBorne Systems —Palo Alto, CA
- $70,000 - $100,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Classical Guitar Teacher (Part-Time and In-Studio)
The California Conservatory of Music —Fremont, CA
- $48 - $52 an hour
- Part-time
- Bachelor's degree
- In-person
- Visual & Performing Arts
- Professional development assistance
- Flexible schedule
Quick Apply
8d
Bus Diesel Mechanic Technician
Lux Bus America —San Jose, CA
- $35 - $51 an hour
- Overtime
- Background check
- Mechanic experience
- No background check
- Paid training
- Health savings account
Quick Apply
Field Sales Representative(W-2, Uncapped Commission)- Stanford, CA
Selleck Chemicals LLC —Stanford, CA
- $50,000 - $100,000 a year
- 8 hour shift
- Mid-level
- University
- In-person
- Flexible schedule
Quick Apply
Senior Manufacturing Engineering
Megaforce Corporation —San Jose, CA
- $110,000 - $140,000 a year
- Full-time
- Assembly
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
Veterinarian
Los Gatos Dog & Cat Hospital —Los Gatos, CA
- $140,000 - $200,000 a year
- Part-time
- Customer service
- Mid-level
- 3 years
- Continuing education credits
- Paid parental leave
Field Operations Manager – Deck & Outdoor Structure Construction
Decks By DeCamp —Santa Cruz County, CA
- $105,000 - $125,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Paid time off
- Flexible schedule
Quick Apply
California Litigation Attorney (Remote)
Latitude Legal —California
- $115,000 - $190,000 a year
- Full-time
- Writing skills
- 3 years
- Analysis skills
- Disability insurance
- Health insurance

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Customer Support Representative (Tier 3)

Pivotal -
Palo Alto, CA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Incident Escalation
Log analysis tools
Customer support ticket management
Digital project management boards
Presentation preparation
CRM system proficiency
Productivity software
Defect tracking tools
Stakeholder relationship building
Ticketing system technical support

Full Job Description

Pivotal is the leader in the emerging market of electric Vertical Takeoff and Landing (eVTOL) aircraft. We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft the world's first light eVTOL to fly manned missions and enter the consumer market.

Efficient, compact, and simple, Pivotal aircraft are designed for a wide range of consumer, public service, and defense applications. Our distinctive tilt-aircraft architecture and scalable platform have been flying for over 10 years. Last year we announced our next-generation aircraft, the Helix, which is rapidly progressing toward general release and scalable production in 2026.

Mobility is one of the most highly-valued areas of modern technology investments. This is the right company, in the right space, the right strategy, at the right time. If you are ready for adventure, we invite you to join our amazing team and grow with us.

As a Customer Support Representative (Tier 3) at Pivotal, you will help transform how our customers think about traditional customer support.

This role will bridge the gap between tier 3 support escalations and customer success: Serving as the highest level of our front-line technical support operations, while also engaging with account level concerns and questions with empathy and urgency.

This role requires the ability to cross collaborate and drive resolutions across multiple teams, while also providing the gold standard in customer-facing service. Soft skills will be as critical as technical skills.

Responsibilities

High-Level Escalation: Act as the final point of contact for complex technical issues involving hardware and software, ensuring high-priority tickets are resolved within defined SLAs.
Root Cause Analysis (RCA): Drive detailed investigation into recurring and new issues, documenting findings and working cross collaboratively to implement permanent fixes.
Cross-Functional Collaboration: Build inroads and partnerships with Product, Firmware, and Manufacturing to drive timely solutions for critical customer accounts.
Knowledge Management: Document and develop playbooks to streamline resolutions for recurring issues.
Incident Management: Manage and curate support tickets within defined SLAs and to the highest standards of note taking and issue documentation.
Future Proofing: Identify opportunities to automate repetitive support tasks and improve internal diagnostic tools.

Qualifications

Product Troubleshooting: Proven background in supporting complex hardware and software solutions, electric vehicle maintenance or similar experience.
Systems Proficiency:

- Jira issue filing, resolution driving and Kanban board management.

Microsoft Office and delivering professional level presentational or analytical documentation as needed.

General understanding of CRM systems and support ticket management (Hubspot, Zendesk, Salesforce, etc.)

Additional proficiency with backend systems used for log retrieval and firmware commitment lookup: data viewer, Grafana, terminal, AWS, etc.

Log Analysis: General ability to read data logs and scan for red flags or potential root causes.
Communication: The ability to meet your audience where they are and speak at a technical level, while also make difficult technical concepts easy to understand when needed.
Critical Thinking: A logical, methodical approach to problem-solving under pressure and through ambiguity. A symptom focused approach to finding the root cause of the issue.
Experience: 5+ years in technical support or success role, with at least 2 years in a senior/escalation-tier role.

Preferred Qualifications

VIP Account Management: Experience with critical or high profile customer accounts, or early product access programs.
Education: Bachelor’s degree in information Technology, computer science or equivalent professional experience.

Attributes aligned with Core Values

Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.

Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.

Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication—committing to shared decisions for the greater good.

Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.

Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.

Fosters a high-performance culture grounded in respect, professionalism, and support—balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.

Applicants must be eligible for employment in the United States and willing to work onsite at our HQ office in Palo Alto, CA.

Pivotal offers a comprehensive benefits package, including medical, dental, vision, and 401k plans.

Pivotal is an Equal Opportunity Employer. Pivotal does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

tier 3 jobs in mountain view, ca

Customer Support Representative (Tier 3)

Administrative Associate 3

Security Officer I (multiple openings & shifts)

HR Specialist

Security Officer II USAU (multiple openings & shifts)

Resident Services Coordinator I - 801 Alma, Nugent Square and Studio 819, East Palo Alto & Mountain View

Social Media Associate

Sales Support Specialist

IT Specialist

Office Manager

Customer Support Specialist – Card Services (Back-Office)

Senior IT VIP Support Specialist

Executive Assistant

Classical Guitar Teacher (Part-Time and In-Studio)

Bus Diesel Mechanic Technician

Field Sales Representative(W-2, Uncapped Commission)- Stanford, CA

Senior Manufacturing Engineering

Veterinarian

Field Operations Manager – Deck & Outdoor Structure Construction

California Litigation Attorney (Remote)

I want to receive the latest job alert for tier 3 in mountain view, ca

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