Top 110 Youtube Jobs in Mountain View, Ca

Escalation Specialist, Social Communications and Escalations, YouTube
YouTube —San Bruno, CA
- $136,000 - $197,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
13d
Research Data Scientist, YouTube Gaming Discovery
YouTube —San Bruno, CA
- $147,000 - $211,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
Chief of Staff, YouTube
YouTube —San Bruno, CA
- $222,000 - $309,000 a year
- Full-time
- 11+ years
- Bachelor's degree
- Product management
6d
Technical Writer III, YouTube Developer Infrastructure
YouTube —San Bruno, CA
- $115,000 - $166,000 a year
- Full-time
- Engineering
- Research
- Mid-level
7d
Policy Development Lead, YouTube Trust and Safety
YouTube —San Bruno, CA
- $136,000 - $197,000 a year
- Full-time
- 5 years
- Writing skills
- Research
Strategic Partner Manager, Health, YouTube
YouTube —San Bruno, CA
- $112,000 - $162,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
13d
TV Partner Engineer, YouTube
YouTube —San Bruno, CA
- $102,000 - $145,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
12d
Enforcement Detection Analyst, YouTube, Trust and Safety
YouTube —San Bruno, CA
- $132,000 - $190,000 a year
- Full-time
- Writing skills
- Mid-level
- Master's degree
11d
Product Manager, YouTube Languages
YouTube —Mountain View, CA
- $138,000 - $198,000 a year
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
UX Researcher, YouTube Trust and Safety
YouTube —San Bruno, CA
- $132,000 - $190,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Doctor of Philosophy
6d
Global Civics Partnerships Lead, YouTube
YouTube —San Bruno, CA
- $224,000 - $312,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Strategy and Operations Senior Associate, YouTube DemandGen
YouTube —Mountain View, CA
- $124,000 - $178,000 a year
- Full-time
- Writing skills
- English
- Mid-level
11d
Strategy and Operations Lead, YouTube Auction Brand
YouTube —Mountain View, CA
- $152,000 - $222,000 a year
- Full-time
- 6 years
- Writing skills
- English
11d
Global Product Solutions Senior Associate, YouTube TV
YouTube —Mountain View, CA
- $124,000 - $179,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
UX Designer, YouTube Effects
YouTube —Mountain View, CA
- $132,000 - $190,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
6d
Team Lead, YouTube Shopping Ads
YouTube —Mountain View, CA
- $207,000 - $301,000 a year
- Full-time
- Computer Science
- Engineering
- System design
Central Strategy and Operations Analyst, YouTube
YouTube —San Bruno, CA
- $124,000 - $178,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Technical Services Delivery Lead, YouTube Global Vendor Operations
YouTube —Mountain View, CA
- $211,000 - $294,000 a year
- Full-time
- 6 years
- Office
- Master's degree
11d
Product Activation Incentives Technical Analyst, YouTube
YouTube —San Bruno, CA
- $126,000 - $181,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
13d
Senior Staff Tech Lead, YouTube Shopping Ads
YouTube —Mountain View, CA
- $262,000 - $365,000 a year
- Full-time
- Computer Science
- Engineering
- System design

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youtube jobs near mountain view, ca

Escalation Specialist, Social Communications and Escalations, YouTube

YouTube -
San Bruno, CA

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Job Details

Full-time
$136,000 - $197,000 a year
13 days ago

Qualifications

Social listening
Foreign language proficiency
7 years
Defect resolution root cause analysis
Incident report management
Triage
Crisis communication planning
Content writing
Brand crisis management
De-escalation techniques
Conflict de-escalation
Risk mitigation strategy implementation
Incident Escalation
Collaboration with product development teams
Bachelor's degree
Continuous improvement
Task prioritization
Decision making
Crisis communication (public relations strategies)
Incident management operations support
Security threat response protocols
User support
Problem management
Operational excellence initiatives
Emergency communication
Strategic communications
Root cause analysis
Senior level
Escalation handling
Incident response implementation

Full Job Description

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; San Bruno, CA, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in a relevant field such as escalation management, crisis response, risk mitigation.

Preferred qualifications:

Experience in crisis response or escalation management; excels at copywriting, incident management, and strategic negotiation under timely, strict deadlines.
Understands the urgency of customer impact, and the ability to influence momentum of incident response across multiple teams.
Proven ability to work successfully in cross-functional teams, including with senior stakeholders and executives.
Ability to work in on-call rotations and over weekends.
Ability to keep up with a fast moving environment via effective prioritization and time management; excels at adapting to evolving business priorities and thrives in ambiguity.
Fluency in English is required, any other language is an advantage.

About the job

The Scaled Comms & Escalations (SCE) organization provides support to all YouTube users – viewers, paid users and subscribers, and creators, artists and media companies globally, through a variety of scaled support platforms across Social, Help Center, Product Forum, and YouTube Help Channels. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues.

As an Escalation Manager, you will be a critical member of our Escalations team, enabling 24x7 coverage for YouTube’s highest priority brand reputation and user safety issues requiring time-sensitive de-escalation. In this role, you will handle and investigate complex platform issues and support scenarios that trigger high-pressure public or security escalations. You will have a direct line to YouTube executives to share insights and watch-outs for YouTube’s highest priority issues, and will incident manage YouTube’s most sensitive incidents, which will involve real-time problem solving, managing executive stakeholders, coordinating across a wide range of cross-functional partners, and driving decision making with minimal supervision. You will drive continuous improvement across our operation to ensure we are able to execute at the speed, scale, and precision required to continue raising the bar to achieve the best possible support experience across the YouTube ecosystem.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $136000 - $197000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Manage critical social alerts and escalations, working closely with PR, Trust and Safety, Product, and Engineering teams to craft external communications and resolve issues.
Own sensitive, high-consequence escalations by investigating and developing bespoke communication strategies to mitigate security and brand risks and own post-incident reviews and author comprehensive Root-Cause Analysis documents to identify systemic issues.
Triage and respond to incidents efficiently, adhering to Service Level Agreements (SLAs) for sending external social communications and internal executive communications.
Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.
Be a subject matter expert on YouTube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

youtube jobs in mountain view, ca

Escalation Specialist, Social Communications and Escalations, YouTube

Research Data Scientist, YouTube Gaming Discovery

Chief of Staff, YouTube

Technical Writer III, YouTube Developer Infrastructure

Policy Development Lead, YouTube Trust and Safety

Strategic Partner Manager, Health, YouTube

TV Partner Engineer, YouTube

Enforcement Detection Analyst, YouTube, Trust and Safety

Product Manager, YouTube Languages

UX Researcher, YouTube Trust and Safety

Global Civics Partnerships Lead, YouTube

Strategy and Operations Senior Associate, YouTube DemandGen

Strategy and Operations Lead, YouTube Auction Brand

Global Product Solutions Senior Associate, YouTube TV

UX Designer, YouTube Effects

Team Lead, YouTube Shopping Ads

Central Strategy and Operations Analyst, YouTube

Technical Services Delivery Lead, YouTube Global Vendor Operations

Product Activation Incentives Technical Analyst, YouTube

Senior Staff Tech Lead, YouTube Shopping Ads

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