Top 1 Escrow Jobs in Muncie, In

Loan Operations Team Lead
Citizens State Bank —New Castle, IN
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
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Loan Operations Team Lead

Citizens State Bank -
New Castle, IN

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Job Details

Full-time

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position Overview: The Loan Operations Team lead will be a working manager with individual contributions to the workload along with supervisory duties. This position is responsible for maintaining accurate records, verifying documentation and facilitating communication between various departments to ensure timely loan disbursement from the Loan Operations team. The Lead will oversee and improve all lending responsibilities of the loan department. A qualified candidate will have an extensive background in loan servicing and documentation. As the team leader, this position will ensure the team is compliance with regulatory requirements related to all loans.

Primary Duties:

Customer Inquiries: respond promptly and accurately to customer loan inquiries, providing exceptional service and support
Loan Transactions: assist bank staff and customers with various loan transactions, ensuring accuracy and compliance
Loan Tracking: Input and maintain loan information in the loan tracking system ensuring data integrity and up-to-date records
Workflow Adherence: ensure all loans follow established workflow processes and procedures, maintaining consistency and compliance
Escrow Management: manage escrow accounts, including the input and tracking of auto and homeowner’s insurance, ensuring accuracy and timeliness
Documentation Tracking: assist with tracking required loan documentation, ensuring completeness and compliance
File Imaging: Scan and image loan files, maintaining organized and accessible records
Regulatory compliance: adhere to all applicable federal laws, regulations, and company policies, ensuring compliance in all aspects of loan operations
Confidentiality: maintain customer confidentiality by safeguarding sensitive information
Loan Input: upload loan data accurately and timely to Core banking software
Additional Duties: perform additional duties and special projects as assigned, contributing to the overall success of the loan operations team

Education, Skills and Experience:

Attention to detail: demonstrated ability to maintain accuracy and thoroughness in tall tasks
Problem Solving: strong analytical skills with the ability to identify issues and implement effective solutions
Self-Motivation: Proactive and driven to achieve tasks independently and efficiently
Numerical Proficiency: advanced ability to accurately calculate numbers and perform analytical analysis
Multi-tasking: strong ability to manage multiple tasks simultaneously, adjusting priorities as needed
Technical proficiency: High level of proficiency with email, Microsoft office and internet applications
Team Collaboration: Ability to work well in a team environment
Customer Service: ability to provide excellent customer service in all communication channels, to both internal and external customers
Minimum High school diploma
10+ years banking experience in a loan operations and documentation role
Strong time management skills and proven ability to work collaboratively to reach goals
Excellent interpersonal, conflict resolution and leadership skills
Good understanding of financial institutions products and services.
Proficient with Office 365 products and strong experience utilizing core banking applications

NOTE: This job description is not intended to be all-inclusive, other duties may be assigned.

Citizens State Bank also offers the following benefits:

Medical, Dental, Vision, Health Savings account
Wellness incentives with rewards $$, Health Savings Employer match, Health Reimbursement accounts
Short and Long Term disability (employer paid after 1 year)
401K retirement savings with employer match
Employee Relief Fund
Tuition reimbursement
Employee Assistance Program
Company Logo Wear
Paid Holidays,PTO, Volunteer, Bereavement

Quick Apply

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escrow jobs in muncie, in

Loan Operations Team Lead

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