Top 41 It support Jobs in Murfreesboro Tn

Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Murfreesboro, TN
- $21.15 - $33.99 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
7d
Support Technician l
NHC Home Office —Murfreesboro, TN
- Full-time
- Office
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Murfreesboro, TN
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
ITS Support Engineer I
Amazon.com Services LLC —Nashville, TN
- $23 - $40 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
System Support Analyst I - Smyrna, TN
Hunter Fan —Smyrna, TN
- Computer science
- Computer Science
- Customer service
Quick Apply
IT Support Associate II, IT Supply Chain
Amazon.com Services LLC —Antioch, TN
- $21.15 - $36.49 an hour
- Full-time
- Mid-level
- Windows
- Java
- Paid parental leave
- Health insurance
IT Specialist
Powerex-Iwata Air Technology Inc. —Mount Juliet, TN
- Email
- Azure
- Microsoft Outlook
- Computer Science
Quick Apply
1d
Internal Support Agent, Help Desk, VPC (Part Time)
VIP Petcare —Brentwood, TN
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Product & Technical Support Specialist II
Ergotron, Inc. —Murfreesboro, TN
- $22 - $28 an hour
- Full-time
- Mid-level
Quick Apply
7d
IT Support Specialist
Contour —Smyrna, TN
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Disability insurance
- Dental insurance
Quick Apply
Automation & Technical Support Technician
GREYSTONE DATA SOLUTIONS INC —Mount Juliet, TN
- $21 - $30 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Support Engineer, Security Integrations Group (SIG)
Amazon.com Services LLC —Nashville, TN
- $71,000 - $124,200 a year
- Weekends as needed
- Mid-level
- Children
- 2 years
- AD&D insurance
- Health insurance
Surge Support Lead (VA ESOM)
Kentro —Murfreesboro, TN
- $74,000 - $84,000 a year
- Full-time
- Microsoft Excel
- Management
- Computer Science
- Health insurance
- Tuition reimbursement
Client Support Analyst
CereCore —Nashville, TN
- $21.09 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Project management
Quick Apply
Sr. Desktop Technician
Specialized Dental —Franklin, TN
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Surgery
- Computer Science
1d
Technical Support Representative II
United Communications —Chapel Hill, TN
- Weekends as needed
- Computer Science
- Mid-level
- Office
- 401(k) matching
Quick Apply
4d
Service Technician I
A.O. Smith —Lebanon, TN
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Senior Systems Specialist
Core Civic —Brentwood, TN
- Full-time
- 18 years or older
- Computer science
- Microsoft Outlook
8d
Service Technician I
AO Smith —Lebanon, TN
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
- Disability insurance
- Health insurance

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it support jobs near murfreesboro tn

Technical Support Specialist

Ingram Content Group -
La Vergne, TN

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Job Details

Full-time
$24.87 - $30.91 an hour

Benefits

Wellness program
Health savings account
AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Operating systems
Software administration
High school diploma or GED

Full Job Description

Job Description

Ingram Content Group (ICG) is hiring for a Technical Support Specialist to contribute to our Content Operations team in LaVergne, TN, just outside the Nashville area. This individual provides technical support for various Ingram Content applications, including electronic ordering, and iPage/CoreSource related applications for open systems, data fulfillment and digital products. The Technical Support Specialist communicates with customers regarding problem determination and resolution for these products; uses the incident tracking system to provide detailed descriptions of customer issues with clear and easy to reproduce steps; determines the severity of problems and when to escalate higher priority issues to 3rd level support and upper-level management. In this role, you are expected to continually improve the quality of support through product research and documentation and are also responsible for maintaining and improving service levels.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

High School diploma or GED
1 year of experience in Call Center or related Customer Service role
1+ years of experience supporting software and/or hardware/network
1 year of experience supporting a variety of Operating Systems and web browser versions

Preferred Qualifications:

Experience supporting technical services
Publishing or book industry experience
Intermediate MS Excel experience, including data manipulation
Experience with Zendesk or other call tracking or ticketing system

Key Responsibilities:

Provides technical support for iPage/CoreSource and various Ingram ordering applications, open systems and data fulfillment products, as well as the processing of digital files into ICG platforms.
Provides technical support for publishers, bookstores, and retail website partners linked to iPage/CoreSource.
Agents respond to questions from various Ingram distribution points, including Lightning Source and VitalSource or other 3rd party clients or customers.
First point of contact to field inquiries from bookstores, libraries, publishers and internal users regarding ordering issues in iPage. Inquiries are received via phone, email and ticketing systems as Zendesk.
Assists iPage and CoreSource users with password resets, administration basics, searching and troubleshooting.
Integrates and supports customers with complex EDI specifications and use cases as required; tracks and communicates changes related to that specific issue; tests changes to ensure compliance with requests.
Utilizes Excel and FTP/Webservice applications to assist with setup and multiple phases of testing to determine move to production for Integrate customers.
Responds to calls/emails from external and internal customers about technical issues with software and internet products and services.
Communicates the resolution to the customer and properly documents for escalation as needed.
Ensures customer issues are addressed quickly upon receipt, adhering to our 24-48hr SLA.
This list is not exhaustive

Hiring Salary Range: $24.87/hour - $30.91/hour. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to a gym for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Refine Your Search

it support jobs in murfreesboro tn

Technical Support Specialist

IT Support Associate II, Ops Tech Solutions (OTS)

Support Technician l

Desktop Support Technician

ITS Support Engineer I

System Support Analyst I - Smyrna, TN

IT Support Associate II, IT Supply Chain

IT Specialist

Internal Support Agent, Help Desk, VPC (Part Time)

Product & Technical Support Specialist II

IT Support Specialist

Automation & Technical Support Technician

Support Engineer, Security Integrations Group (SIG)

Surge Support Lead (VA ESOM)

Client Support Analyst

Sr. Desktop Technician

Technical Support Representative II

Service Technician I

Senior Systems Specialist

Service Technician I

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