Top 12 Success manager Jobs in Murfreesboro Tn

Sr. Customer Success Manager
GlassHouse —Franklin, TN
- Full-time
- Hybrid work
- Travel
- Mentoring
- Computer skills
Customer Success Specialist
Electronics Renewal LLC —Nashville, TN
- $17.00 - $21.50 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Research
- Health insurance
- Dental insurance
Quick Apply
8d

Discover related jobs

Based on your search for success manager jobs.

Customer Success Manager
Cloud Range —Nashville, TN
Proactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall…
Quick Apply
Customer Success Manager
Billtrust US Careers —Nashville, TN
You will leverage AI tools and co-worker agents to monitor customer health, surface adoption signals, and prepare for customer conversations—focusing your…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Student Success Coach
Educational Service Center of Central Ohio (ESCCO)) —Columbus, OH
STUDENT SUCCESS COACH (1 position available) Location: Norton Middle School (Grades 7, 8) Salary Range: $60,000 - $65,000 Calendar: August 24, 2026 to June…
$60,000 - $65,000 a year
2d
Dealer Success Manager
Capital One —Columbus, OH
Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the…

Show more jobs in cities nearby

I want to receive the latest job alert for success manager in murfreesboro tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

success manager jobs near murfreesboro tn

Customer Success Manager jobs in Franklin, TN

Customer Success Specialist jobs in Nashville, TN

Customer Success Manager jobs in Portland, OR

Community Manager jobs in Orlando, FL

Customer Success Manager jobs in Huntsville, AL

Customer Success Manager jobs in Florence, KY

Customer Success Manager jobs in El Paso, TX

Customer Success Specialist jobs in Chicago, IL

Customer Success Manager jobs in California

Work From Home Customer Service jobs in Atlanta, GA

Customer Success Specialist jobs in Fort Worth, TX

Customer Success Specialist jobs in Forest Grove, OR

Customer Success Specialist jobs in Saint Paul, MN

Work From Home Customer Service jobs in South Carolina

Customer Success Specialist jobs in Delaware

Project Specialist jobs in Remote

Sr. Customer Success Manager

GlassHouse -
Franklin, TN

Apply Now

Job Details

Full-time

Qualifications

Managing customer accounts
Customer retention strategy
Coaching
Zoom
Managing clients in a customer support role
Video conferencing software
Team training
Mentoring
Computer skills
Video conferences (communication methods)
Account management
Remote training
Software training
Teaching
Video conferencing systems operation

Full Job Description

At GlassHouse, our mission is to create more profitable home service businesses. We think it’s ridiculous that home service businesses have to pay the “Google tax” just to grow. We believe the best home service businesses thrive by turning their existing customers’ neighbors into loyal clients, not by burning through cash on big tech platforms like Google or Angi.

We are looking for people to join our team who believe in our mission and align with how we want to build an exceptional business.

In this role, we are looking for an experienced, commercially minded Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You are the relationship owner for your accounts, and you own their outcomes: are they running outbound consistently, are they getting leads, and are they going to renew and grow with us?

The ideal candidate has carried a book of accounts before, is comfortable being measured on retention and expansion, and can have a direct, honest conversation with an owner or GM about what is and isn’t working. You find the at-risk account before it churns and the growth opportunity before we ask for it.

Company Values:

Excellence in Everything - We hold a high bar for our work, our standards, and our outcomes.
Team before Me - We put the mission and others before ourselves.
Honesty is the ONLY Policy - We speak with transparency and bring strong perspectives, shared respectfully.

Working Style:

You want to be part of ‘building your own career’ - You’ll have an opportunity to create your career path here and design your ‘dream job’ (the story isn’t written yet).
We WANT to work hard - we find work fulfilling and work to integrate our work as part of our lives.
You are a lifelong learner - Come here and learn about the home service industry, teach your coworkers new skills, try new things, and help invent the future.
We LOVE winning - Our success comes from helping our customers win. We celebrate our customers’ success and the wins of our team members.
We are on a mission that you believe in - Helping transform the way home services find customers and grow their businesses is a BIG goal. Are you in?
We push ourselves and each other to grow and improve - We want to be ‘pleased but never satisfied’ - there’s always room to grow and another mountain to climb.
Commitment to your career - We are committed to the career growth and success of our teams. We want to help each of them reach their career goals, even those that might take them outside of our company (eventually).

Role & Goal:

Own a book of business - you are the named owner for a portfolio of accounts and accountable for their retention, health, and growth
Own your renewal numbers: gross retention, net revenue retention, and logo churn
Identify and close expansion opportunities (credits, locations, seats, products) in partnership with Sales
Run a proactive account cadence set by tier: check-ins, business reviews, and success planning tied to each customer’s goals and expected ROI
Own account health - monitor usage, credit balances, campaign activity, and lead volume, and act on the early indicators of churn instead of waiting for a cancellation request
Keep accounts in motion - launched, sending, and generating leads, and re-engage the ones that have gone quiet
Coach the business, not just the software - bring outbound best practices, list strategy, and messaging guidance so customers get results, not just logins
Identify blockers, escalate accordingly, and drive them to resolution cross-functionally
Document the customer’s journey completely in our CRM, including account plans, health, risk, and next steps
Work cross-functionally to deliver product feedback, feature requests, and bugs
Mentor fellow CSMs and Onboarding Representatives, and help build the playbooks our team runs on
Our success comes from our customers’ success. You are measured on items like:
- Gross retention, net revenue retention, and logo churn
- Expansion revenue
- Adoption and activity (accounts actively sending, credit utilization, leads generated)
- Account coverage and CRM hygiene
Client support is during our customers’ business hours and generally from 8am-5pm Central Time
Remote Work with Hybrid Opportunity - We are a remote team with a hybrid office structure for Nashville area team members.
As an early-stage company, roles may change and expand over time. You will have an opportunity to participate in lots of new initiatives and projects.
Attend and engage during 1-2 annual team meetings in Nashville, TN. These are generally 2-3 days, including travel.

About You:

Must have:
- Mission and value alignment
- 4+ years in Customer Success, Account Management, or a similar customer-facing role, including experience owning a book of business in a software and/or service business
- A track record on retention, renewals, and expansion - you’ve carried a number, not just a queue
- You’ve been in a ‘teaching’ role - any setting where you have had to train, teach, and coach other people
- Comfortable talking business outcomes with owners and GMs, including the hard conversations about results and expectations, and you can do it with positivity/honesty
- Highly organized and self-directed - you can manage a large portfolio and turn account data into a prioritized action list without being told who to call next
- Comfortable working in a camera-on organization and leading virtual meetings, business reviews, and training sessions
- You’re very computer-competent and can handle software tools b/c you’ve used them before (maybe not our specific stack, but you’re not afraid of technology)
- Ability to travel to company off-site meetings 2 times per year. These are usually 2 days in Nashville, TN.
- We require individuals to live in Mountain, Central, or Eastern time zones.
Nice to have:
- Home service, franchise, real estate, and/or outbound sales background - This helps with understanding our customers
- Familiar with home service software like CRMs, FSMs or other sales platforms, and outbound tools like ZoomInfo, Outreach, Salesloft, Apollo, Salesforce, HubSpot, etc.
- You’ve helped a start-up go from zero to one with their CS motions
- Familiar with our tech stack (HubSpot, Google Suite, Slack, Zoom) and other relevant CS and customer support products.
- Early-stage start-up experience

Apply Now

Refine Your Search

success manager jobs in murfreesboro tn

Sr. Customer Success Manager

Customer Success Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for success manager in murfreesboro tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected