Position Summary
Calloway County Fiscal Court is seeking a Certified 911 Dispatcher / Telecommunicator to join our Emergency Communications team. This public safety position involves emergency call taking, dispatching, and coordinating response for law enforcement, fire, and EMS.
If you are already certified and looking for a department where your training is valued, your experience is recognized, and your performance can lead to advancement, we encourage you to apply. This is an opportunity to be part of a team that plays a critical role in protecting the community every day.
Lateral candidates with prior 911 dispatcher or telecommunicator experience are encouraged to apply.
Starting Pay & Advancement
- Starting pay: $17.45 per hour
- Final placement within the Telecommunicator classification will be based on qualifications, experience, and internal assessment
- Opportunities for advancement may be available as employees demonstrate competency and meet agency requirements
Essential Duties
- Answer emergency and non-emergency calls and assess service needs
- Dispatch law enforcement, fire, EMS, and other services using radio, telephone, and computer-aided dispatch (CAD) systems
- Perform emergency call taking and coordinate response efforts in real time
- Operate CJIS/NCIC systems and maintain accurate records
- Provide information and assistance to the public
- Monitor radio traffic and communicate updates to first responders
- Assist with emergency response coordination across multiple agencies
- Perform other duties as needed to support 911 communications operations
Minimum Requirements
- High school diploma or GED
- Current Telecommunicator Certification (required at time of application)
- Valid driver’s license
- Must be at least 18 years of age
- Ability to pass background screening and drug screening
- Availability to work evenings, weekends, and holidays
Required Qualifications
- Current Telecommunicator Certification (required at time of application)
- Prior experience working as a 911 dispatcher, telecommunicator, or communications officer
- Experience in emergency communications or public safety dispatch
- Familiarity with computer-aided dispatch (CAD) systems, radio procedures, and CJIS/NCIC
Skills & Abilities
- Ability to remain calm and make decisions in high-stress situations
- Strong communication and multitasking skills
- Ability to accurately enter and manage information in real time
- Ability to prioritize emergency and non-emergency calls
- Knowledge of local geography or ability to quickly learn it
Work Environment
Work is performed in a fast-paced emergency communications center. This role requires prolonged sitting, handling high call volumes, and coordinating radio traffic in a high-stress public safety environment.
Equal Opportunity Employer
Calloway County Fiscal Court is an Equal Opportunity Employer and does not discriminate on the basis of protected status under applicable law.
Pay: From $17.45 per hour
Benefits:
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
License/Certification:
- telecommunicator certification (Required)
Work Location: In person
