Top 1 Desktop support technician Jobs in Muskegon, Mi

Desktop Support Engineer (1-Year Contract ) Fremont, Michigan,
Axiom Technologies —Fremont, MI
- Contract
- Mid-level
- Windows
- 3 years

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Desktop Support Engineer (1-Year Contract ) Fremont, Michigan,

Axiom Technologies -
Fremont, MI

Apply Now

Job Details

Contract

Qualifications

Desktop computer repair
Knowledge management
Network troubleshooting
Technical documentation
Software deployment
Peripheral setup
Hardware maintenance
Process improvement
Employee relationship building
Client relationship development
Windows
Incident Escalation
Software installation
IT infrastructure
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Customer support ticket management
Desktop applications
Customer service knowledge base
ServiceNow
Productivity software
Desktop administration
Hardware diagnostics
Escalation handling
Peripheral hardware support
CompTIA A+
Ticketing system technical support

Full Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Fremont, Michigan USA (1-Year Contract )
Contract Type: Independent Contractor /Full Time
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced Desktop Support Engineer (Full Time) based in Fremont, Michigan. This full-time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities:

Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
Support and maintain in-house and third-party software, including market data applications
Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
Participate in after-hours and weekend on-call rotation
Stay updated on new technologies and internal tools

Required Qualifications:

- 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
- Escalate issues as appropriate and act as a technical escalation for the end user
- Maintain a high level of customer satisfaction
- Comply with the desktop group practices and procedures
- Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
- Identify technical and process issues and recommend improvements
- Achieve target ticket volumes and ticket resolution levels
- Responsible for compliance with applicable corporate policies and procedures
- Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
- Follows the processes and practices established for the group
- Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS

- Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking-related activities
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and can manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Proficient in Windows 10 & 11 and Office Suite/O365

How to Apply

Interested candidates are invited to send their resumes to:
[email protected]

Apply Now

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Desktop Support Engineer (1-Year Contract ) Fremont, Michigan,

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