Location: 451 W. State Street\nBoise, ID 83702
Interview Type: In Person
Description:
Provides technical assistance and installs of Audio and Visual Equipment for courtrooms across the State. Also ensure inventory is accurate and assigned out for all courtroom hardware.
General Position Summary:
The IT Audio and visual Technician will support all Audio and Visual hardware and software for the courtrooms. This will include help desk tickets, new courtroom installs, remodeling of courtrooms, and Court Reporter Support hardware installs. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.
TRAVEL IS REQUIRED:
This position will be traveling to all 44 counties within Idaho for the purpose of courtroom enhancement initiative. The Technician will be performing a variety of duties including, but not limited to, installing new courtroom audio and visual equipment, installing new software, assisting with the tuning of all new hardware, and training end users on the new equipment. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for three weeks out of the month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support for courtroom issues.
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices, speakers, Bi-amps, Amplifiers, Microphones and DTEN's in accordance with IT procedures.
- Coordinates training sessions with all in court clerks, Judges, and Assistants.
- Installs, configures, and maintains software on all courtroom computers.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with the installations in courtrooms.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required.
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
- Three years of IT and A/V support experience.
- Bachelor's Degree preferred.
Knowledge, Skills, and Abilities:
- Experience with power tools and networking tools.
- Experience troubleshooting Audio and Visual equipment. This includes Bi-Amps, Amplifiers, Microphones, and Speakers.
- Experience with troubleshooting and maintaining Desktops, Monitors, and Software.
- Experience troubleshooting with Microsoft Windows 10/11.
- Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
- Knowledge of court processes and court information systems preferred;
- Skill in providing excellent customer service;
- Ability to travel throughout the state as needed;
- Ability to communicate effectively verbally and in writing;
- Ability to understand impacts of software, system, or application changes on customers;
- Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
- Ability to work independently.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
Required
3
Years
Troubleshoot, installing, and maintaining Audio and visual equipment.
Required
2
Years
Troubleshooting Microsoft Windows 10 and 11.
Highly desired
2
Years
Experience with courtroom audio and visual and For The Record Software.
Nice to have
1
Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route.
Desired
1
Years
Ability to travel throughout the State of Idaho as detailed in job description and required for the position
Required
0
Valid driver license
Required
0
Excellent communication and interpersonal skills are required for this role.
Required
0
