Top 884 Client services manager Jobs in Napa, Ca

Membership & Guest Services Manager
STAGS LEAP WINE CELLARS LLC —Napa, CA
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- AD&D insurance
- Disability insurance
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Program Manager, Services
Abode Services —Napa, CA
- $75,000 - $92,000 a year
- Clean driving record
- Mid-level
- Driver's License
- Dental insurance
- Paid time off
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Program Manager I
Partnership HealthPlan of California —Fairfield, CA
- $88,154.59 - $110,193.23 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
5d
SUD Program Manager
Center Point, Inc —San Rafael, CA
- $80,000 - $90,000 a year
- Full-time
- Addiction Medicine
- Writing skills
- Children
- Health insurance
- Dental insurance
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8d
Director of Project Management (Commercial Construction)
Ironwood Commercial Builders, Inc. —Concord, CA
- $165,000 - $220,000 a year
- Full-time
- Construction site
- English
- Office
- Profit sharing
- Paid holidays
Quick Apply
Head Registered Veterinary Technician (RVT) – Wellness & Urgent Care
TruVet Specialty and Emergency Hospital —Petaluma, CA
- $28 - $40 an hour
- Full-time
- Patient monitoring
- 3 years
- In-person
- Continuing education credits
- Health savings account
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Commercial Construction Project Manager (Drywall/Metal Framing)
Ironwood Commercial Builders, Inc. —Concord, CA
- $110,000 - $165,000 a year
- Full-time
- Carpentry
- Microsoft Word
- Construction site
- Profit sharing
- Paid holidays
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Lead Pet Groomer
Wilco Stores —Petaluma, CA
- $22.50 - $40.00 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Dental insurance
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Assistant Program Manager
Cornerstone Community Homes —San Rafael, CA
- From $68,640 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Clean driving record
- Health insurance
- 401(k)
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Compliance Investigator II
Partnership HealthPlan of California —Fairfield, CA
- $96,970.04 - $121,212.56 a year
- Full-time
- Microsoft Excel
- HIPAA
- Office
Care Coordinator
Archway Recovery Services Inc —Napa, CA
- $26 - $32 an hour
- Full-time
- CPR Certification
- Current TB test
- Mid-level
FIELD ARCHAEOLOGISTS - (Southern California)
SummitWest Environmental —California
- $27 - $32 an hour
- Part-time
- Microsoft Word
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Workers' Compensation Claims Examiner
JT2 Integrated Resources —California
- From $90,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Preschool Center Director
Child Start Inc. —Napa, CA
- $5,677.30 a month
- Full-time
- Spanish
- CPR Certification
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
FIELD ARCHAEOLOGISTS - (Northern California)
SummitWest Environmental —California
- $27 - $32 an hour
- Part-time
- Microsoft Word
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Clinical Case Manager (MFT or CSW, BBS Registered)- Adult Residential Facility
A&A Health Services San Pablo —San Pablo, CA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
Mobile Fleet Diesel Technician
Automotive Fleet Solutions —Concord, CA
- $78,000 - $84,000 a year
- Full-time
- ASE Certification
- Management
- 11+ years
- Paid holidays
- Dental insurance
Quick Apply
Leasing Associate (Minimum 3-years of Commercial Real Estate Experience Required)
STG Asset Management, Inc. —Petaluma, CA
- $71,000 - $73,000 a year
- Full-time
- Background check
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
Remote Licensed Mental Health Therapist (LMFT, LCSW, LPCC, PhD, PsyD)
Carative Psychiatry —California
- $63 - $130 an hour
- Extended hours
- Remote
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Flexible schedule
Quick Apply
CHW: Healthy Families America Home Visitor, Bilingual
Child Parent Institute —Santa Rosa, CA
- $25.00 - $27.50 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills

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client services manager jobs near napa, ca

Membership & Guest Services Manager

STAGS LEAP WINE CELLARS LLC
Napa, CA

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Job Details

Full-time
$95,000 - $105,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Wine industry
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Employee relationship building
Managing hospitality teams
Metrics Reporting
Team development
Hiring
Key Performance Indicators
Professional development support
Team training
Sales management systems proficiency
Newsletters (communication methods)
Management reporting
Managing projects
CRM system proficiency
Order issue resolution
Cross-functional collaboration
General management
Analytics

Full Job Description

Description:

Company Summary:

Vinattieri 1385, Stag's Leap Wine Cellars, Antinori Napa Valley and Col Solare operate under the ownership of the Antinori family, one of Italy's oldest wine families. Individuals across our organizations share the family's core values: dedication to excellence, respect for heritage, commitment to innovation and to the art of winemaking, and support for people.

Stag's Leap Wine Cellars is one of Napa Valley's most storied estates, celebrated for its role in the 1976 Judgment of Paris. For five decades, the winery has built its reputation on terroir driven cabernet sauvignon and uncompromising quality, guided today by the Antinori family's commitment to long term stewardship and craftsmanship.

Summary of Position:

Responsible for the day-to-day operations of Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni membership programs and general customer service. This role develops and manages the Membership & Guest Services team, which delivers outstanding service while driving both wine sales and membership retention.

Classification: Full-Time, Salary/Exempt

Compensation: $95,000 - $105,000/year

Reports to: Director of Membership & Private Client Sales

Essential Duties:

Oversee the Membership & Guest Services team, ensuring they provide exceptional membership and general customer service support for Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni.
Support the team in acquiring new and retaining existing club members through proactive customer engagement, follow-up, and outstanding customer service across all interactions (phone, email, and in-person hosting as needed).
Develop and manage team incentive plans and provide monthly reports to payroll for processing.
Manage the execution of membership releases, including inventory volume planning, Commerce 7 club package setup, member communication, processing, and order resolution.
Oversee the development and distribution of release newsletters, digital newsletters, transactional emails, and membership event emails.
Collaborate closely with the DTC Operations Manager to address membership inventory needs, compliance updates, and pre-release checks.
Ensure all membership information, including collateral and online content, is current and accurate.
Lead the team in delivering exceptional customer service via phone and email, resolving shipping issues for club, tasting room, and web orders. Ensure timely communication with customers regarding delivery exceptions, weather holds, and order delays.
Hire, train, coach, and support the Membership & Guest Services team. Oversee team communication, scheduling, timecard approvals, annual performance reviews, and coordinate team meetings and individual check-ins.
Track and regularly report on membership metrics and key performance indicators.
Maintain regular communication with visitor center teams and management to keep them informed about membership events, release information, and membership incentives.
Partner with Special Events and Hospitality on successful events and promotions.
Complete other assignments and special projects as assigned.

Requirements:

Experience managing a club membership program is required.
Experience in the luxury goods sector is highly desirable.
Strong understanding of wine club membership models and DTC wine shipping best practices.
Exceptional leadership and team management skills with experience in hiring, training, and developing staff.
Strong customer service orientation with a proven ability to resolve issues efficiently and effectively.
Excellent verbal and written communication skills.
Proficiency in using CRM (e.g., Commerce 7) and fulfillment systems.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Analytical skills to track and report on key performance indicators and membership metrics.
Ability to work collaboratively across departments and build strong relationships with internal and external stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

Medical, Dental, and Vision
Supplemental Insurance available
Employer paid Life, AD&D, and STD
401k Plan w/match
Paid Vacation Time
Paid Sick Time
Opportunity for career advancement and continued education

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Refine Your Search

client services manager jobs in napa, ca

Membership & Guest Services Manager

Program Manager, Services

Program Manager I

SUD Program Manager

Director of Project Management (Commercial Construction)

Head Registered Veterinary Technician (RVT) – Wellness & Urgent Care

Commercial Construction Project Manager (Drywall/Metal Framing)

Lead Pet Groomer

Assistant Program Manager

Compliance Investigator II

Care Coordinator

FIELD ARCHAEOLOGISTS - (Southern California)

Workers' Compensation Claims Examiner

Preschool Center Director

FIELD ARCHAEOLOGISTS - (Northern California)

Clinical Case Manager (MFT or CSW, BBS Registered)- Adult Residential Facility

Mobile Fleet Diesel Technician

Leasing Associate (Minimum 3-years of Commercial Real Estate Experience Required)

Remote Licensed Mental Health Therapist (LMFT, LCSW, LPCC, PhD, PsyD)

CHW: Healthy Families America Home Visitor, Bilingual

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