Top 15 E commerce specialist Jobs in Napa, Ca

Customer Engagement Specialist
BradyPLUS —Fairfield, CA
- $22.00 - $26.50 an hour
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Disability insurance
- Health insurance
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Hospitality Specialist
Dry Farm Wines —Napa, CA
- Weekends as needed
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- 401(k)
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Receiving Specialist & Sales Associate
Cycle Gear —Fairfield, CA
- $16.90 - $18.50 an hour
- Weekends as needed
- Merchandising
- Math
- Cleaning
- Wellness program
- Health insurance
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Full Time Grocery Merchandiser - Fairfield, CA
C.A. Fortune —Fairfield, CA
- $23 an hour
- Full-time
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
- Health insurance
- Dental insurance
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Full Time Grocery Merchandiser - San Pablo, CA
C.A. Fortune —San Pablo, CA
- $22 an hour
- Full-time
- Bilingual
- Ability to walk for extended periods
- Merchandising
- Health insurance
- Dental insurance
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5d
Retail Sales Associate
Skechers USA Retail, LLC —Napa, CA
- $17.00 - $18.04 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
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Customer Engagement Specialist

BradyPLUS -
Fairfield, CA

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Job Details

Full-time
$22.00 - $26.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Family leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Live chat
Report preparation
Computer operation
Microsoft Excel
Customer relationship building
Client onboarding
Customer retention strategy
Texting/chatbox tools
Phone communication
Inventory management
In-person customer service
Order processing tools
Gap analysis
Mid-level
Customer support experience within e-commerce industry
E-commerce
Managing clients in a customer support role
Cross-selling
Salesforce Cloud
Sales quoting
Customer engagement
Sales management systems proficiency
Client growth strategy
CRM system proficiency
Productivity software
Documentation Handling
Customer growth strategy
Customer interaction during outreach
Communication skills
Sales follow-up

Full Job Description

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Responsibilities Include:
Sales Support: Provide administrative support to the sales team and key customers through:

Order & Quote Processing
Customer Inventory Management (as needed)
Reviewing/Preparing Reports
Customer Usage
Margin Reports
Backorder
Open Orders
At-Risk Customer
Identifying Sales Gaps
Customer Price and Cost Alignment
Submit Form Requests
Liaison between Sales and Internal Departments
Sample Requests
eCommerce Super User/ Live Chat Agent (where applicable)
ERP Super User
Manage/Create Customer Order Guides (as needed)
Back-Up Support for Customer Solution Specialists

Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.

Utilize Salesforce
Upselling & Cross-Selling Activities
Immediate Response to Customer Issues
Attend Customer Meetings or Sales Rep Ride A-longs (as needed)

Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.

Regular Cadence of Proactive Customer Outreach Activities
Identify Customer Churn Risk
New Customer Onboarding

Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.

Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
Notify Customers of New Products
Additional duties or special projects as assigned.

The Ideal Candidate Will Have:

At least 2 years of Customer Service, Sales Support, or Inside Sales experience
Excellent verbal and written communication skills
Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
Keen attention to detail and accuracy in handling data and documentation
A proactive nature with strong problem-solving skills
Strong organizational and multitasking abilities
Ability to work independently and collaboratively
Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
Customer-centric with a focus on delivering exceptional service.
Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
The pay range for this role is $22.00- $26.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#imperialbradyjobs

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Refine Your Search

e commerce specialist jobs in napa, ca

Customer Engagement Specialist

Hospitality Specialist

Receiving Specialist & Sales Associate

Full Time Grocery Merchandiser - Fairfield, CA

Full Time Grocery Merchandiser - San Pablo, CA

Retail Sales Associate

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