Top 654 Guest experience manager Jobs in Naples, Fl

Group Sales and Events Manager
Perry Hotel Naples —Naples, FL
- From $75,000 a year
- Weekends as needed
- Marketing
- Customer service
- Ability to walk for extended periods
- Relocation assistance
- Health insurance
Quick Apply
16h
Leader In Training
ABC Fine Wine & Spirits —Naples, FL
- Weekends as needed
- Merchandising
- Mid-level
- 21 years or older
- Health insurance
- Dental insurance
Experienced Hotel Front Desk Agent
Perry Hotel Naples —Naples, FL
- $18 - $20 an hour
- Temporary
- Background check
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick Apply
Club Lounge and Guest Relations Manager
Marriott International, Inc —Naples, FL
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Guest Service Manager/ Hyatt House/ FT
Schulte Hospitality Group —Naples, FL
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
4d
Assistant Manager for Club and Guest Relations
Marriott International, Inc —Naples, FL
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
General Manager, Luxury Condominiums- Naples, FL
Guest Services, Inc. —Naples, FL
- $115,000 - $130,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
General Manager, JW Marriott Marco Island Beach Resort
Marriott International, Inc —Marco Island, FL
- $336,000 - $467,250 a year
- Weekends as needed
- 6 years
- Employment & labor law
- Research
Experienced High-rise Condominium General Manager
Guest Services, Inc. —Naples, FL
- Up to $125,000 a year
- Full-time
- Spanish
- 5 years
- Writing skills
3d
Assistant General Manager
SSA Group —Naples, FL
- $70,000 - $80,000 a year
- Weekends as needed
- 18 years or older
- Sales
- ServSafe
- Disability insurance
- Health insurance
Quick Apply
10d
Assistant Store Manager-Naples Retail
Tommy Bahama —Naples, FL
- Weekends as needed
- Merchandising
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Marina Dockmaster
PORT32 Marinas —Naples, FL
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- 401(k)
- Retirement plan
Quick Apply
2d
Human Resources Manager - Hospitality
Fiddlers Creek Management Co —Naples, FL
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Executive Chef
Crave Management Group —Bonita Springs, FL
- $70,000 - $80,000 a year
- Full-time
- Background check
- ServSafe
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Line Cook
The Club at Olde Cypress —Naples, FL
- $21 - $23 an hour
- 8 hour shift
- Bar
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Event Technician (Part Time)Audio Visual- JW Marriott Marco Island Resort
Encore Global —Marco Island, FL
- $15.64 - $20.33 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Associate's degree
Property Care Manager
Distinctive Beach Rentals —Fort Myers, FL
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Events Coordinator, Activities
Fiddlers Creek Management Co —Naples, FL
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
6d
Director, Aquatics
Great Wolf Lodge —Naples, FL
- $100,000 a year
- Weekends as needed
- Microsoft Excel
- 3 years
- Ability to climb stairs
- Paid time off
Quick Apply
6d
Restaurant Manager
Miller's Ale House —Fort Myers, FL
- $65,000 - $70,000 a year
- Nights as needed
- Background check
- Restaurant management
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
6d

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Group Sales and Events Manager

Perry Hotel Naples
Naples, FL

Quick Apply

Job Details

Full-time
From $75,000 a year
16 hours ago

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer service
Hotel event planning
Event contract management
Events management
Productivity software
Project contract management
Event customer service
Terms and conditions negotiation

Full Job Description

Group Sales & Events Manager

Department: Sales & Marketing Reports To: Director of Sales

Position Summary

The Group Sales & Events Manager is responsible for generating and servicing group business while coordinating the successful execution of meetings, corporate events, weddings, and social functions at The Perry Hotel Naples. This position manages the complete sales cycle—from initial inquiry and proposal through event planning, execution, billing, and post-event follow-up—while building lasting client relationships and maximizing hotel revenue.

The ideal candidate is a highly organized, service-driven hospitality professional with strong sales abilities, exceptional communication skills, and a passion for creating memorable guest experiences. This role works closely with all hotel departments to ensure seamless execution of every event and group stay.

Essential Responsibilities

Sales & Business Development

· Generate new group, corporate, association, wedding, and social event business through proactive sales efforts, networking, referrals, and community involvement.

· Respond promptly to all sales inquiries with customized proposals and competitive pricing.

· Qualify leads to maximize revenue opportunities, including guest rooms, banquet food & beverage, meeting space, and ancillary revenue.

· Conduct hotel site inspections, property tours, and client presentations.

· Build and maintain strong relationships with existing clients while actively seeking new business opportunities.

· Represent The Perry Hotel Naples at networking events, trade shows, Chamber of Commerce meetings, CVB events, and community functions.

Event Planning & Client Management

· Serve as the primary point of contact from contract signing through event completion.

· Coordinate all event details including room blocks, meeting space, food & beverage selections, timelines, room setups, audiovisual needs, amenities, transportation, and special requests.

· Prepare proposals, contracts, Banquet Event Orders (BEOs), rooming lists, billing instructions, and event timelines.

· Maintain regular communication with clients to ensure expectations are exceeded throughout the planning process.

· Conduct pre-conference meetings and post-event follow-up to ensure guest satisfaction and identify future business opportunities.

Operations & Hotel Coordination

· Partner closely with Food & Beverage, Front Office, Housekeeping, Reservations, Engineering, and Accounting to ensure flawless event execution.

· Lead and facilitate weekly Event Order meetings and communicate upcoming events, VIP arrivals, and group activity to hotel leadership.

· Review upcoming arrivals, event details, and room blocks to ensure operational readiness.

· Coordinate group billing, deposits, payment schedules, and final invoicing.

· Monitor event profitability while maintaining exceptional guest service standards.

Sales Administration

· Maintain accurate client information, contracts, and event details within Delphi, MEWS, Cvent, and other hotel sales systems.

· Produce reports including group forecasts, pickup reports, pace reports, and sales activity updates.

· Ensure all contracts, proposals, and event documentation are completed accurately and in a timely manner.

· Assist with departmental projects, sales presentations, marketing materials, and strategic initiatives as requested by the Director of Sales.

· Maintain organized client files and correspondence.

Qualifications

· Minimum 3 years of hotel sales, catering, conference services, or event management experience.

· Previous experience in a boutique or luxury hotel preferred.

· Strong understanding of hotel operations, banquet services, and group sales.

· Experience negotiating contracts and managing multiple events simultaneously.

· Excellent written, verbal, organizational, and interpersonal communication skills.

· Strong problem-solving abilities with exceptional attention to detail.

· Ability to prioritize multiple deadlines in a fast-paced environment.

· Proficient in Microsoft Office Suite.

· Experience with Delphi, MEWS, Cvent, or similar hotel sales/property management systems preferred.

· Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field preferred.

Core Competencies

· Sales & Revenue Generation

· Event Planning & Execution

· Client Relationship Management

· Contract Negotiation

· Organization & Time Management

· Communication & Collaboration

· Hospitality & Guest Service Excellence

· Attention to Detail

· Problem Solving

· Teamwork & Leadership

Physical Requirements

· Ability to walk throughout the hotel and event spaces for extended periods.

· Ability to occasionally lift up to 25 pounds.

· Ability to work evenings, weekends, and holidays as business demands.

· Ability to stand during events and site tours.

Why Join The Perry Hotel Naples?

At The Perry Hotel Naples, we pride ourselves on delivering elevated hospitality and unforgettable guest experiences. As our Group Sales & Events Manager, you’ll play a key role in driving revenue, building meaningful client relationships, and creating exceptional events while working alongside a passionate and collaborative team.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Relocation assistance

Experience:

Events management: 5 years (Required)
Customer service: 2 years (Required)

Ability to Commute:

Naples, FL 34110 (Preferred)

Ability to Relocate:

Naples, FL 34110: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in naples, fl

Group Sales and Events Manager

Leader In Training

Experienced Hotel Front Desk Agent

Club Lounge and Guest Relations Manager

Guest Service Manager/ Hyatt House/ FT

Assistant Manager for Club and Guest Relations

General Manager, Luxury Condominiums- Naples, FL

General Manager, JW Marriott Marco Island Beach Resort

Experienced High-rise Condominium General Manager

Assistant General Manager

Assistant Store Manager-Naples Retail

Marina Dockmaster

Human Resources Manager - Hospitality

Executive Chef

Line Cook

Event Technician (Part Time)Audio Visual- JW Marriott Marco Island Resort

Property Care Manager

Events Coordinator, Activities

Director, Aquatics

Restaurant Manager

I want to receive the latest job alert for guest experience manager in naples, fl

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