About PKF O’Connor Davies
PKF O’Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.
Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.
At PKF O’Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work–life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.
If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O’Connor Davies is the place for you!
OFFICE LOCATION: Woburn, MA or Boston, MA
The Billing Supervisor works with the Senior Manager to oversee firmwide billing operations and time-entry processes. This role helps ensure invoices are accurate, timely, and compliant with company policies and client requirements. The Billing Supervisor also supervises billing staff, supports billing close activities, resolves billing issues, monitors workflow, and partners with internal teams to improve accuracy and efficiency.
The ideal candidate is detail-oriented, organized, comfortable leading a team, and able to manage competing deadlines in a fast-paced professional services environment.
Key Responsibilities
- Supervise daily billing activities, including invoice preparation, review, submission, corrections, follow-up, and issue resolution.
- Lead, train, coach, and support billing team members to ensure consistent performance and adherence to department procedures.
- Support administrative team members on billing procedures, time-entry requirements, and workflow expectations.
- Monitor firmwide time entry to ensure time is entered, reviewed, and complete prior to billing close deadlines.
- Research and resolve billing discrepancies, client questions, internal issues, and system-related errors.
- Coordinate with internal teams, including operations, project managers, customer service, accounting, and collections, to support accurate invoicing.
- Assist with month-end, quarter-end, and year-end billing close processes.
- Prepare billing reports, productivity metrics, exception reports, and status updates for management.
- Ensure compliance with company policies, client billing requirements, applicable regulations, and internal controls.
- Support billing system testing, platform updates, workflow improvements, and new billing procedures.
- Escalate high-risk, complex, or unresolved billing matters to management as appropriate.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
- 3+ years of billing, accounts receivable, revenue cycle, or related finance experience required.
- 1+ year of supervisory, team lead, or training experience preferred.
- Strong knowledge of billing procedures, invoice processing, account reconciliation, and customer account management.
- Strong attention to detail and ability to manage multiple deadlines.
- Excellent communication, problem-solving, follow-up, and customer service skills.
- Ability to work independently while effectively supporting and developing a team.
- Experience with process improvement, reporting, compliance, or audit support preferred.
Required Skills
- Team supervision, coaching, and training
- Billing operations and invoice review
- Problem resolution and follow-up
- Reporting and data analysis
- Customer service and stakeholder communication
- Time management and prioritization
- Confidentiality, judgment, and professionalism
Preferred Experience
- Experience in professional services, accounting, finance, or another client-service billing environment.
- Familiarity with CCH Practice Management, Microsoft Office Suite, Microsoft Dynamics CRM, client portals, electronic invoice submission, and billing workflow systems.
- Experience supporting process improvement, reporting, compliance, or audit-related billing activities.
Compensation & Benefits:
The compensation for this position ranges from $75,000 - $85,000. Actual compensation will be dependent upon the specific role, office location as well as the individual’s qualifications, experience, skills, and certifications.
At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:
- Medical, Dental, and Vision plans
- Basic Life, AD&D, and Voluntary Life Insurance
- 401(k) plan and Profit-Sharing program
- Flexible Spending & Health Saving accounts
- Employee Assistance, Wellness, and Work-life programs
- Commuter & Parking benefits programs
- Inclusive Parental Leave Benefits
- Generous Paid Time Off (PTO)
- Paid Firm Holidays
- Community & Volunteering programs
- Recognition & Rewards programs
- Training & Certification programs
- Discretionary Performance Bonus
*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship now or in the future.
PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.
To all staffing agencies: PKF O'Connor Davies Advisory, LLP (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
