Job Title: Showroom Concierge
Location: Burlington, MA
About The Job
TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team. In this role, you will play a vital part in our growth trajectory.
We are seeking an enthusiastic and service-driven individual to join our Showroom as a Showroom Concierge. This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom. As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client’s interaction. TileBar offers a competitive compensation package that includes a strong base salary.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Customer Experience
- Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
- Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
- Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.
Sales & Order Support
- Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
- Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.
Product & Project Knowledge
- Develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.
Team Collaboration
- Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
- Collaborate across departments to ensure efficient order processing and timely delivery.
- Assist with additional showroom and sales-related tasks as needed to enhance the client’s experience.
Brand Representation
- Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
- Contributing to our friendly, knowledgeable, and service-driven culture.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
- 2–3 years of relevant Sales Support experience.
- 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
- Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.
Skills & Competencies:
- Proficiency in CRM systems (required).
- Strong time management skills with the ability to multitask across multiple projects.
- Excellent interpersonal, de-escalation, and problem-solving skills.
- Ability to collaborate effectively with team members across departments.
Additional Requirements
- Flexibility to work retail hours, including weekends, evenings, and special events as needed.
- Ability to travel occasionally for market events, training, or showroom openings.
- Ability to lift up to 25 lbs. for sample movement and showroom maintenance.
About TileBar
At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.
TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.
Benefits
At Soho Studio/TileBar, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability in addition to a Company match on 401K, and Free Weekly Lunch. Our employees also receive Paid Time Off (PTO), Holidays, and Personal Days.
Compensation
$60,000 per year
Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
