Top 188 Call center Jobs in Nashville, Tn

Specialist, Qualifications- Brentwood, TN ($17–$21/hr.)
Synapse Health —Brentwood, TN
- $17 - $21 an hour
- On call
- HIPAA
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
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2d
Service Desk Analyst II - 2nd Shift
HCTec —Brentwood, TN
- From $17 an hour
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
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Service Desk Analyst II
HCTec —Brentwood, TN
- From $17 an hour
- Full-time
- Software troubleshooting
- Customer service
- Research
- Health savings account
- Health insurance
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Claims Coordinator
Patriot Angels —Hendersonville, TN
- From $18.50 an hour
- Full-time
- Office
- Data entry
- Typing
- Health insurance
- Dental insurance
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Intake Specialist
Patriot Angels —Hendersonville, TN
- $18.50 an hour
- Full-time
- Typing
- In-person
- Communication skills
- Health insurance
- Dental insurance
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10d
Remote Call Center Agent
Jerry.ai —Nashville, TN
- $19 - $21 an hour
- 8 hour shift
- Remote
- Mid-level
- 2 years
- Paid parental leave
- Health insurance
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5d
Journeys - Phone Support Representative - Temp-to-Hire (Work From Home)
Genesco Inc —Nashville, TN
- Full-time
- Remote
- Computer literacy
- English
- High school diploma or GED
- Paid training
- Work from home
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US Virtual - Customer Service Associate (Healthcare)
VXI Global Solutions —Nashville, TN
- $17 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
10d
Healthcare Customer Service Representative (TN)
Healthcare Business Services Inc. —Nashville, TN
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
3d
Medical Call Center Representative
Neurocare —Nashville, TN
- $55,000 - $65,000 a year
- Full-time
- HIPAA
- In-person
- Entry level
- Health insurance
- Dental insurance
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Full-Time Verification Representative (Remote) - TN
Centerfield/Datalot —Nashville, TN
- $16 an hour
- Full-time
- Remote
- Background check
- Residential
- US work authorization
- Paid training
- Health insurance
Customer Service Representative- SA 07/31/2026
CBE Customer Solutions, Inc. —Nashville, TN
- Full-time
- Remote
- Microsoft Word
- Background check
- High school diploma or GED
- Loan forgiveness
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10d
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Nashville, TN
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
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2d
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Nashville, TN
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Nashville, TN
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist (Part-Time)
Thomas and Company —Nashville, TN
- $16 - $19 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
Quick Apply
Patient Advocate / Call Center Representative
Urology Healthcare Group, Inc. —Nashville, TN
- Urgently hiring
- Spanish
- HIPAA
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
12d
MSR Call Center
SOUTHEAST FINANCIAL CREDIT UNION —Nashville, TN
- $17.87 - $22.34 an hour
- Full-time
- High school diploma or GED
- Financial services
- Typing
- Tuition reimbursement
- Employee assistance program
Quick Apply
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Nashville, TN
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
9d
Customer Service Reprsentative
Prospect Infosys Inc —Nashville, TN
- $22 - $23 an hour
- Microsoft Outlook
- Organizational skills
- SharePoint
Quick Apply

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Specialist, Qualifications- Brentwood, TN ($17–$21/hr.)

Synapse Health -
Brentwood, TN

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Job Details

$17 - $21 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Collaborate with healthcare professionals
Customer communication
Productivity software
Cross-functional communication

Full Job Description

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

What We Need:

As a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance. You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.

In this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information. Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.

This position is fully onsite in the Synapse Health office in Brentwood, TN (37027).

What You Will Do:

Manage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.
Review, record, and maintain all incoming orders and documentation within electronic medical records and document management systems.
Coordinate and process precertification and recertification requirements for Durable Medical Equipment (DME).
Apply payer and insurance provider guidelines to determine documentation requirements and authorization eligibility.
Perform routine audits of patient medical files to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.
Identify documentation discrepancies, errors, or missing information and work directly with referral sources and provider offices to obtain clarification or corrections.
Prepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.
Maintain compliance with policies and procedures related to documenting, storing, and retrieving medical, legal, and insurance information in accordance with federal, state, and local regulations.
Respond to inquiries related to patient charts, documentation status, and qualification requirements.
Run insurance cost estimates, collect patient responsibility information, and explain rental versus purchase options when applicable.
Present and distribute provider documentation and product education materials to patients, coordinating electronic signature collection as required.
Support educational efforts by contributing to instructional materials and assisting with training for healthcare personnel, as needed.
Act with advocacy and urgency to ensure the needs of patients, prescribers, and referral sources are met efficiently.
Deliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.
Maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.
Partner with program leadership and senior team members on escalated cases or complex qualification questions.
Participate in an on-call rotation to support after-hours member requests.
Perform additional duties as assigned to support operational and team objectives.

What You Have:

At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

2+ years of recent experience in healthcare equipment or durable medical equipment (DME), including roles in qualifications, customer service, logistics, transitions, or related functions.
Strong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.
Excellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.
Effective verbal and written communication skills, including collaboration with provider offices and internal teams.
Strong analytical and problem-solving abilities to identify documentation gaps, interpret guidelines, and resolve issues.
High attention to detail and a strong commitment to accuracy and compliance.
Must live within a commutable distance to Brentwood, TN as a fully onsite position.

What Sets You Apart:

Customer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.
Effective Communicator: Clearly conveys documentation requirements and expectations across multiple audiences.
Nimble Learner: Quickly adapts to changing payer guidelines, workflows, and systems.
Action-Oriented: Approaches challenges with urgency, accountability, and follow-through.
Process-Minded: Identifies opportunities to improve documentation quality and operational efficiency.
Tech-Savvy: Comfortable learning and adopting new tools, platforms, and healthcare technologies.

Compensation:

The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:

Professional growth opportunities with compelling career paths
Healthy work-life balance supported by generous paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.

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Refine Your Search

call center jobs in nashville, tn

Specialist, Qualifications- Brentwood, TN ($17–$21/hr.)

Service Desk Analyst II - 2nd Shift

Service Desk Analyst II

Claims Coordinator

Intake Specialist

Remote Call Center Agent

Journeys - Phone Support Representative - Temp-to-Hire (Work From Home)

US Virtual - Customer Service Associate (Healthcare)

Healthcare Customer Service Representative (TN)

Medical Call Center Representative

Full-Time Verification Representative (Remote) - TN

Customer Service Representative- SA 07/31/2026

Seasonal (Temporary) Customer Service Call Center Agent

CUSTOMER SERVICE ASSOCIATE

Inbound Sales Representative (Remote/Central Time)

Customer Experience Specialist (Part-Time)

Patient Advocate / Call Center Representative

MSR Call Center

Customer Service Representative

Customer Service Reprsentative

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