Top 188 Customer experience analyst Jobs in Nashville, Tn

Customer Experience Analyst
Philips —Nashville, TN
- $98,000 - $156,000 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Help Desk Analyst - Harrisburg, PA
Software Technology Inc —Nashville, TN
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
RN Appeals Analyst
BlueCross BlueShield of South Carolina —Nashville, TN
- Full-time
- Remote
- Nursing
- RN License
- Customer service
- Health insurance
- Dental insurance
RN Appeals Analyst
CGS Administrators —Nashville, TN
- Full-time
- Remote
- Nursing
- RN License
- Customer service
- Health insurance
- Dental insurance
Epic MyChart Analyst - Remote
Premise Health —Brentwood, TN
- $60,000 - $84,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- Paid holidays
Senior Collections Analyst
Parallon —Nashville, TN
- Full-time
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
12d
Dealer Services Analyst
Ford Motor Company —Franklin, TN
- $65,100 - $109,300 a year
- Online Application
- Hybrid work
- Sales
- Mid-level
- Office
- Paid parental leave
- Paid holidays
5d
Claims Analyst - REMOTE
Ryder System —Nashville, TN
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
9d
Analyst, FP&A
CVS Health —Nashville, TN
- $43,888 - $102,081 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Senior Decision Support Analyst
TriStar Centennial Medical Center —Nashville, TN
- Full-time
- Surgery
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Sr. Analyst, Agreements (Hybrid)
Broadcast Music Inc —Nashville, TN
- Hybrid work
- Mid-level
- Office
- 3 years
- Commuter assistance
- Paid parental leave
ServiceNow Administrator Business Analyst
Lifepoint Health —Brentwood, TN
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Financial Analyst
HealthTrust —Nashville, TN
- Full-time
- 1 year
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Comms Business Analyst, Operations Internal Communications
Amazon.com Services LLC —Nashville, TN
- $106,400 - $160,000 a year
- Full-time
- Writing skills
- 3 years
- Presentation skills
- AD&D insurance
- Health insurance
Restructure Analyst II-Credit Team
Caterpillar —Nashville, TN
- $74,124 - $118,608 a year
- Pass drug screening
- Research
- Mid-level
- Health savings account
- Paid holidays
6d
Business Analyst - Hybrid
Surgery Partners —Nashville, TN
- Hybrid work
- Surgery
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Business Analyst (Hybrid)
ZipLiens —Franklin, TN
- $68,000 - $92,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
Senior Meditech BAR Analyst
Lifepoint Health —Brentwood, TN
- Full-time
- Remote
- Ability to walk for extended periods
- Basic math
- HIPAA
Quick Apply
Transportation Analyst
Cardinal Health —La Vergne, TN
- $22.30 - $32.00 an hour
- Monday to Friday
- Hybrid work
- ERP systems
- Mid-level
- Office
- Paid parental leave
- Health savings account
3d

I want to receive the latest job alert for customer experience analyst in nashville, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience analyst jobs near nashville, tn

Customer Experience Analyst

Philips -
Nashville, TN

Apply Now

Job Details

Full-time
$98,000 - $156,000 a year

Benefits

Health savings account
Employee stock purchase plan
401(k)
Tuition reimbursement
Paid time off
401(k) 7% Match
401(k) matching

Qualifications

Bachelor's degree
Data-driven problem-solving

Full Job Description

Job Title

Customer Experience Analyst

Job Description

Do you like to transform complex data into clear and impactful narratives? As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data—primarily unstructured survey verbatim feedback—into clear, actionable customer intelligence. This role leverages advanced analytics and AI-enabled text analysis to transform large-scale Voice-of-Customer data, enabling the shift from manual feedback review to scalable, insight-driven action. The work directly supports account retention, operational improvement, and executive decision-making across B2B healthcare customers.

Your role:

As the agentic AI verbatim analytics subject matter expert, you will partner with Customer Experience leadership, Data Strategy and Analytics, Service Operations, Product, and Commercial teams to embed customer feedback insights across the end-to-end customer journey.
Drive the effective evolution of the AI-based platform to analyze unstructured verbatim data, including theme extraction, sentiment analysis, and trend identification. Validate and interpret AI outputs for business impact, with a focus on open-ended survey feedback, journey mapping, and root-cause analysis.
Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic customer experience intelligence that supports prioritization and action. Translate findings into actionable reporting and analytics that inform decision-making.
Assist with design of dashboards—using Databricks & Power BI—that turn complex data into clear, decision-ready insights for CX leaders and cross-functional stakeholders. Present findings through concise narratives and visualizations, effectively communicating methods and implications to both technical and non-technical audiences, including senior leaders.
Work with business partners to convert insights into process improvements, capability enhancements, and measurable CX outcomes. Handle sensitive customer and healthcare-related information responsibly, ensuring alignment with data privacy, security, and regulatory requirements.

You're the right fit if:

You have a Bachelor's degree in Data Analytics, Data Science, Market Research, Business Intelligence, or a related field. Master's degree preferred.
You’ve acquired 5+ years of experience in analytics roles, preferably with direct exposure to qualitative data.
You have demonstrated hands‑on experience analyzing unstructured or text‑based data, such as open‑ended survey responses, customer comments, or feedback transcripts.
Your skills include strong proficiency with Power BI, Databricks and Excel for analysis, visualization, and storytelling.
You have experience translating analytic findings into clear business insights and recommendations.
You have proven ability to work cross‑functionally and engage stakeholders to drive action from data.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business .
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is $98,000 to $156,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to either Nashville, TN.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Apply Now

Refine Your Search

customer experience analyst jobs in nashville, tn

Customer Experience Analyst

Help Desk Analyst - Harrisburg, PA

RN Appeals Analyst

RN Appeals Analyst

Epic MyChart Analyst - Remote

Senior Collections Analyst

Dealer Services Analyst

Claims Analyst - REMOTE

Analyst, FP&A

Senior Decision Support Analyst

Service Desk Analyst

Sr. Analyst, Agreements (Hybrid)

ServiceNow Administrator Business Analyst

Financial Analyst

Comms Business Analyst, Operations Internal Communications

Restructure Analyst II-Credit Team

Business Analyst - Hybrid

Business Analyst (Hybrid)

Senior Meditech BAR Analyst

Transportation Analyst

I want to receive the latest job alert for customer experience analyst in nashville, tn

Related Searches

Explore jobs in more locations

Job Title

Job Description

Job Seeker Tools

Employer Tools

Browse

Stay Connected