Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.
Summary: The TMI Program Manager provides management for all staff and processes related to the TDMHSAS Tennessee Move Initiative (TMI) grant program, as facilitated by TN Voices. The TMI Program Manager is responsible for ensuring high quality client care is provided. The TMI Program Manager is also responsible for managing community-based staff and supporting community partners serving TMI clients.
Essential Duties & Responsibilities:
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Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.
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Collaborate with the Clinical Director of Adult Services to ensure compliance with all grant-related requirements.
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Manage the daily activities and fulfillment of job-related duties of TMI staff.
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Serve as acting direct care staff when program vacancies exist, meeting all job requirements and client responsibilities.
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Serve as the point of contact for RMHI referrals to the TMI program; attend TDMHSAS and RMHI related meetings and interview clients at RMHI who have been referred to the TMI program.
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Collaborate with the Clinical Director of Adult Services prior to acceptance of referred clients into the program.
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Be available 24/7 for client emergencies, urgent staff questions and needs, and provide a surrogate during PTO. An on-call crisis rotation may be developed to share responsibilities.
- Maintain availability to accept and communicate with referral partners, hospitals, MCOs, and staff.
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Collect timesheets and manage PTO requests for TMI staff.
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Collaborate with the Clinical Director of Adult Services on hiring and training TMI staff.
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Ensure all documentation is entered timely into the EHR.
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Collaborate with clients, care coordinators, CPRS, and other treatment professionals to develop and implement Treatment and Care Plans addressing mental health, independent living, and step-down goals.
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Collaborate with care coordinators and CPRS regarding referrals needed for each client’s health and treatment needs.
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Manage monthly reports as required by agency administration and state entities and submit required census and vacancy reports to MCOs, hospitals, and referral partners.
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Facilitate and monitor the intake process for incoming residents, including referral, authorization, medication availability, arrival to the home, team notification, and service assignments.
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Upload all hospital discharge documentation into the Electronic Client Record.
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Ensure all new clients are scheduled for and receive the required diagnostic intake and initial appointments by TNV and outside Providers.
- Communicate all admissions and discharges to the Clinical Director of Adult Services.
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Conduct or facilitate investigations and provide follow-up for all incident reports and resident complaints.
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Responsible for maintaining program census of 95% or higher.
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Conduct monthly quality reviews to monitor resident satisfaction, safety, and documentation compliance.
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Monitor program compliance with TN Voices Supportive Housing Policies and Procedures.
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Develop and implement corrective action plans for homes found non-compliant with housing policies, in collaboration with the Clinical Director of Adult Services.
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Consult with the Clinical Director of Adult Services regarding housing policy revisions.
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Maintain all client related reports including admissions, authorizations, payer and benefit information, and discharge information.
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Request and facilitate training for housing staff to improve documentation quality and required skill sets
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Assist residents and home staff with development of treatment plans, service plans, crisis plans, and related documentation when services involve outside mental health agencies
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Conduct monthly audits of program client visit notes for completion, accuracy, and clinical value; provide corrective feedback to as needed.
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Demonstrate mastery of required Relias training as designated by TennCare and TN Voices policies.
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Participate in weekly case review meetings.
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Attend all general agency staff meetings.
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Serve as authorized agent for an assigned agency credit card for program-related expenses.
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Complete itemized monthly expense reports for all agency credit card purchases.
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Maintain personal compliance with all TNV policies and procedures.
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Comply with federal confidentiality law and HIPAA regulations to protect client rights.
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Perform all other duties as appropriate and necessary to grant operations and basic client care, even if not specifically listed, as assigned by the Clinical Director of Adult Services.
Qualifications:
- Training in proper crisis prevention initiatives and universal precautions is required.
- Must have a valid driver’s license, proof of automobile insurance, and reliable transportation.
- Education and experience requirements include a bachelor’s degree in a social services field or five years of experience working with clients with Severe and Persistent Mental Illness, along with at least one year of demonstrated supervisory experience.
Other Skills and Abilities:
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Ability to act effectively in stressful situations.
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Ability to gather information to make informed recommendations and referrals to appropriate resources.
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Ability to access, document, and manage data in an Electronic Client Record.
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Ability to manage a complex census of high-need, chronically mentally ill residents.
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Ability to manage spreadsheets and report mandatory data to supervisors and state officials.
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Ability to travel; access to reliable transportation and current auto insurance required.
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Access to reliable home internet service required.
Core Competencies:
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Communication Skills: The ability to convey information clearly and effectively, both verbally and in writing
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Teamwork: The capacity to work collaboratively with others to achieve common goals.
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Problem-Solving: The ability to analyze issues, identify solutions, and implement effective strategies.
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Adaptability: The skill to adjust to new conditions and handle unexpected challenges.
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Leadership: The ability to guide and motivate a team towards achieving objectives.
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Technical Proficiency: Specific knowledge or skills related to the tools and technologies relevant to the position, including EHR systems, Microsoft Office Applications, UKG
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Customer Service Orientation: The ability to understand and meet the needs of clients, coworkers, and community partners effectively.
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Time Management: The skill to prioritize tasks and manage time efficiently to meet deadlines.
Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance, CPR & First Aid.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.
Core Values: V.O.I.C.E.
V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.
O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.
I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.
C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.
E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.
Promotion & Advancement: To be considered for promotion to a higher position, the
employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.
Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at
[email protected].
All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.
