Top 73 Service desk manager Jobs in Nashville, Tn

dir, infrastructure services
Starbucks —Nashville, TN
- $146,400 - $244,300 a year
- Computer science
- Computer Science
- AWS
- Paid parental leave
- Paid holidays
4d
intermediate systems analyst- incident response (Nashville, TN)
Starbucks —Nashville, TN
- $67,400 - $112,300 a year
- Weekends as needed
- Mid-level
- Databases
- Analysis skills
- Paid parental leave
- Paid holidays
10d
IT Client Delivery Leader - Remote (North Region)
Surgery Partners —Nashville, TN
- Remote
- Up to 50% travel
- 5 years
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Technology Service and Support Manager - Americas
AllianceBernstein —Nashville, TN
- Full-time
- 7 years
- Windows
- Analysis skills
Call Center Operations Manager
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
13d
Senior System Administrator
Resource Label Group —Franklin, TN
- $95,000 - $110,000 a year
- Remote
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
6d
Clinical Service Help Desk Analyst - Remote
NTT Ltd —Nashville, TN
- $37,944 - $62,000 a year
- Overtime
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
2d
Call Center Operations Manager - Swing
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
13d
IT Operations Manager (Hybrid)
ZipLiens —Franklin, TN
- $112,000 - $151,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
12d
ServiceNow Administrator
Koniag Government Services —Nashville, TN
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
12d
Sr. Service Desk Manager
Pennant Services, Inc. —Nashville, TN
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE
Amazon.com Services LLC —Nashville, TN
- $114,500 - $172,100 a year
- Full-time
- 5 years
- SQL
- Children
- AD&D insurance
- Health insurance
Call Center Operations Manager (Night)
Koniag Government Services —Nashville, TN
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
12d
Sr. Desktop Technician
Specialized Dental Partners —Franklin, TN
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Surgery
- Computer Science
1h
Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
Quick Apply
ServiceNow Administrator/Developer
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
12d
Senior IT Support Engineer
WME Group —Nashville, TN
- Full-time
- Microsoft Outlook
- Office
- Windows
Field Marketing Manager
ReBath —Nashville, TN
- $23 - $24 an hour
- Weekends as needed
- Background check
- Google Workspace
- Clean driving record
- Paid training
- Disability insurance
Quick Apply
Staffing Sales Representative
STS Staffing & Temporary Services, Inc —Nashville, TN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Driver's License
- In-person
- Health insurance
- Dental insurance
Quick Apply
IT Manager - Manufacturing Operations
The Judge Group —White House, TN
- $90,000 - $110,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
5d

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dir, infrastructure services

Starbucks -
Nashville, TN

Apply Now

Job Details

$146,400 - $244,300 a year
4 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Asset management
Cost management
Supplier performance analysis
Knowledge management
Managing technical support teams
Computer science
Performance improvement leadership
Strategic management
Computer Science
Responding to infrastructure failures
Managing teams in a customer support role
IT asset management
Coaching
Resource planning methods
Incident management software
IT strategy planning
Information Systems
Public Cloud
Scalable systems
Performance management
Change management
Inclusive leadership practices
Production systems
AWS
Bachelor's degree
Technology management
User support
Procurement contract management
Management of technology infrastructure teams
Data analytics

Full Job Description

Now Brewing – director, Infrastructure (Services)! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a director, Infrastructure (Services), you’ll lead the strategy and execution of enterprise technology support and operations services across Starbucks facilities and environments. This role is accountable for reliable, scalable, and resilient service delivery across critical operations, while building high-performing teams, strengthening supplier partnerships, advancing service maturity, and improving the partner and customer experience through data, automation, and continuous improvement.

As a director, Infrastructure (Services), you will…

Lead a large-scale 24x7 technology operations organization, coaching and developing managers, leads, analysts, and operations partners while setting clear priorities, goals, and service expectations.
Own and mature core service operations capabilities, including service desk, major incident response, IT service management, knowledge management, production readiness, asset management, service resilience, and critical site support.
Strengthen operational performance through measurable improvements in service levels, incident reduction, mean time to restore, partner experience, cost efficiency, risk reduction, and supplier accountability.
Serve as a strategic technology operations partner to leaders, executives, and business partners, translating operational performance, risk, and investment needs into clear business narratives and actionable plans.
Lead supplier strategy and performance across managed service providers, including transitions, contracts, capacity planning, service quality, governance, and continuous improvement.
Champion practical AI, automation, and self-service opportunities that improve stability, speed resolution, reduce manual effort, and create more durable operating practices.
Support technologies in critical manufacturing, distribution, and enterprise environments by partnering closely with cross-functional Technology and business teams.

We’d love to hear from people with:

10+ years of leadership experience in enterprise technology operations, service desk, end-user support, infrastructure support, or related service delivery functions.
Experience leading 24x7 operations, major incident response, service restoration, and executive-level communications during high-priority events.
Strong understanding of IT service management practices, including change, problem, knowledge, production readiness, request management, and continual service improvement.
Experience supporting large, distributed, or business-critical environments such as retail, manufacturing, distribution, corporate, data, analytics, or infrastructure platforms.
Track record leading large teams, building talent, developing managers, and creating an inclusive, accountable, service-oriented culture.
Experience managing strategic suppliers or managed service providers, including governance, performance management, transitions, contracts, capacity, and service improvement plans.
Ability to use data, service metrics, financial discipline, and storytelling to influence decisions, communicate tradeoffs, and drive measurable outcomes.
Familiarity with enterprise workflow, contact center, observability, knowledge, automation, or service management platforms such as ServiceNow, AWS Connect, or comparable technologies.
Experience advancing automation, self-service, AI-enabled operations, or continuous improvement practices that improve service quality and operational efficiency.
Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we’re together, which is why we’re onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.

Apply Now

Refine Your Search

service desk manager jobs in nashville, tn

dir, infrastructure services

intermediate systems analyst- incident response (Nashville, TN)

IT Client Delivery Leader - Remote (North Region)

Technology Service and Support Manager - Americas

Call Center Operations Manager

Senior System Administrator

Clinical Service Help Desk Analyst - Remote

Call Center Operations Manager - Swing

IT Operations Manager (Hybrid)

ServiceNow Administrator

Sr. Service Desk Manager

Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE

Call Center Operations Manager (Night)

Sr. Desktop Technician

Help Desk Technician

ServiceNow Administrator/Developer

Senior IT Support Engineer

Field Marketing Manager

Staffing Sales Representative

IT Manager - Manufacturing Operations

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