Druise & Darr In Room Dining Attendant
1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Overview:
As an In Room Dining Attendant at The Hermitage Hotel, you deliver polished, discreet, and highly personalized dining experiences within the guest’s private space. You serve as an extension of the hotel’s culinary and service philosophy, executing each interaction with precision, warmth, and respect for privacy. Your role ensures that in room dining is seamless, refined, and consistently aligned with the hotel’s highest service standards.
3. Key Responsibilities
Service Execution and Guest Room Presence
- Deliver in room dining orders with accuracy, proper timing, and impeccable presentation.
- Enter and exit guest rooms with professionalism, discretion, and respect for guest privacy.
- Set up and clear in room dining service with precision, including proper placement of tables, linens, china, glassware, and amenities.
- Execute all steps of service calmly and confidently, from delivery through tray retrieval.
- Maintain a polished, composed presence while working independently in guest spaces.
Guest Experience and Personalization
- Anticipate guest needs by observing cues and honoring preferences, dietary restrictions, and special requests.
- Provide warm, intuitive, and appropriately formal service.
- Offer menu guidance and respond to guest inquiries with clarity and confidence.
- Resolve guest concerns promptly and discreetly, escalating when appropriate.
Menu, Beverage, and Product Knowledge
- Maintain thorough knowledge of all in room dining food, beverage, and amenity offerings.
- Ensure all items are delivered at proper temperatures and in flawless condition.
- Stay current on seasonal menus, daily features, and service updates.
Operational Awareness and Efficiency
- Coordinate closely with culinary and service teams to ensure accurate timing and execution.
- Process orders and payments accurately using the POS system.
- Manage tray retrieval and service flow efficiently while respecting guest privacy.
- Complete opening, closing, and mid shift duties as assigned.
Mini Bar and Room Amenities Support
- Inspect, restock, and document mini bar inventory as assigned.
- Ensure product presentation, cleanliness, and accuracy.
- Report discrepancies or maintenance concerns promptly.
Team Collaboration and Communication
- Communicate professionally with all departments to support seamless service delivery.
- Participate in pre shift briefings to align on priorities and guest needs.
- Support team members during peak periods while maintaining accountability for assigned duties.
Service Standards and Quality Assurance
- Uphold grooming, hygiene, and professional appearance standards at all times.
- Conduct quality checks prior to delivery to ensure accuracy and presentation.
- Protect guest confidentiality and maintain discretion.
4. Qualifications and Requirements
Required Experience and Skills
- Previous experience in hospitality, guest service, or food and beverage service.
- Strong verbal communication skills in English.
- Excellent time management, reliability, and attention to detail.
- Ability to work independently and within a team environment.
- Proficiency with POS systems.
- Availability for evenings, weekends, holidays, and peak service periods.
Soft Skills and Service Competencies
- Poised, calm, and professional demeanor.
- Strong awareness of guest cues and privacy expectations.
- Clear, warm, and respectful communication style.
- Detail oriented and service focused mindset.
- Collaborative and accountable team approach.
Preferred Qualifications
- Experience in luxury hotel or in room dining operations.
- Food, beverage, or allergen awareness training.
- Multilingual capabilities.
- Familiarity with mini bar procedures or inventory systems.
5. Why This Role Shines at The Hermitage Hotel
This role offers the opportunity to deliver refined hospitality in a highly personalized setting. As an In Room Dining Attendant, you contribute directly to guest comfort and satisfaction through thoughtful service, discretion, and attention to detail, supporting a culture of excellence and care that defines The Hermitage Hotel experience.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Must be available for Weekends/ Holidays
· Morning/Day/Night Shifts
· Shift Length 8(+) Hours
· Full Time range up to 32-40(+) Hours per week
· Location: In Person
8. Compensation
· Starting hourly 13.00 + Tips & Gratuity
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Luxury Fine Dining: 1 year (Required)
- In Room Dining: 1 year (Preferred)
Language:
Work Location: In person
