Top 3 Senior client services associate Jobs in Nashville Tn

Client Care Associate (Part-time & Full-time Opportunities)
My Senior Health Plan —Brentwood, TN
- $18 - $23 an hour
- Part-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
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Client Success Specialist
My Senior Health Plan —Brentwood, TN
- $21.50 - $24.00 an hour
- Full-time
- Spanish
- Office
- Administrative experience
- Profit sharing
- Paid holidays
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Tax Senior Manager, Private Client Services
BDO —Nashville, TN
- Full-time
- Management
- CPA
- Analysis skills
- Employee stock ownership plan
- Retirement plan

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Customer Success Specialist
Electronics Renewal LLC —Nashville, TN
Experience working with inbound and outbound calls, customer retention, and inside sales preferred. Perform research to answer customer inquiries and requests.
$17.00 - $21.50 an hour
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7d
Client Success Specialist
greenpath, inc. —Nashville, TN
Taking back-to-back calls in a call center environment. Maintain accurate records and ensure compliance with state regulations.
$16.50 - $18.38 an hour
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Client Care Associate (Part-time & Full-time Opportunities)

My Senior Health Plan -
Brentwood, TN

Quick Apply

Job Details

Part-time
$18 - $23 an hour

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Phone communication
High school diploma or GED
Video conferencing software
Productivity software
Video conferences (communication methods)
Technical Proficiency
Office phone management
Video conferencing systems operation

Full Job Description

Position Summary

My Senior Health Plan (MSHP) is seeking compassionate, professional, and service-oriented Client Care Associates to join our Client Services team. This role is responsible for delivering exceptional client experiences through inbound and outbound phone interactions, supporting client inquiries, conducting welcome calls for new clients, and assisting with ongoing client engagement initiatives.

The ideal candidate is an excellent communicator who enjoys helping others, is comfortable speaking with seniors and their families, and demonstrates a commitment to providing outstanding customer service. This individual will play a key role in strengthening client relationships and ensuring a positive experience throughout the client journey.

Essential Duties and Responsibilities

Client Engagement

Conduct welcome calls to new MSHP clients to introduce services, answer questions, and ensure a smooth onboarding experience.
Make outbound calls to clients for follow-ups, service updates, appointment reminders, surveys, and other client care initiatives.
Receive and manage inbound phone calls from clients, caregivers, and prospective clients.
Build positive relationships with clients through professional and empathetic communication.

Client Support

Assist clients with general questions regarding services, processes, and available resources.
Escalate complex issues or concerns to appropriate team members when necessary.
Document all client interactions accurately within company systems and databases.
Maintain confidentiality and compliance with all company policies and applicable regulations.

Administrative Support

Update client records and maintain accurate documentation.
Support Client Services team projects and outreach campaigns.
Assist with scheduling, data entry, and general administrative tasks as assigned.
Participate in team meetings, training sessions, and ongoing process improvement efforts.

Qualifications

Required

High school diploma or GED.
Minimum 1 year of customer service, client support, call center, healthcare, insurance, or related experience.
Strong verbal and written communication skills.
Comfortable making and receiving high volumes of phone calls.
Strong organizational skills and attention to detail.
Ability to multitask and manage competing priorities.
Proficiency with Microsoft Office applications and web-based systems.

Preferred

Experience working with Medicare beneficiaries, seniors, healthcare, or insurance clients.
Experience with customer relationship management (CRM) platforms.
Bilingual capabilities are a plus.

Key Competencies

Customer Service Excellence
Empathy and Compassion
Relationship Building
Professional Communication
Problem Solving
Accountability
Time Management
Team Collaboration
Adaptability

Physical Requirements

Prolonged periods of sitting and working on a computer.
Ability to communicate effectively by telephone and video conferencing.
Ability to work in a fast-paced environment while maintaining professionalism and accuracy.

Why You'll Love Working Here

At My Senior Health Plan, we believe taking care of our employees is just as important as taking care of our clients.

We offer:

Competitive hourly pay ranging from $18-$23 per hour
Annual bonus opportunity
Medical, dental, and vision insurance with 75% employer-paid medical premiums
Life insurance and voluntary benefits including pet insurance, disability, accident, critical illness, and hospital indemnity coverage
401(k) with up to 4% company match plus annual profit sharing (3-7% of base pay)
Paid vacation, sick time, and company holidays, including the entire week of Christmas off
Paid parking at our beautiful La Jolla office-just steps from the beach
Comprehensive training and ongoing professional development
Opportunities for career growth and internal advancement

Our Core Values

Client-Centric Service
We put our clients at the center of every decision.

Integrity
We do the right thing, every time.

Positivity
We bring enthusiasm, kindness, and optimism to our work.

Growth Mindset
We embrace learning, innovation, and continuous improvement.

Join Our Team

If you're passionate about helping others, thrive in a collaborative environment, and want to build a meaningful career with a company that's making a difference, we'd love to hear from you.

Apply today and help us deliver the exceptional service our clients deserve.

Quick Apply

Refine Your Search

senior client services associate jobs in nashville tn

Client Care Associate (Part-time & Full-time Opportunities)

Client Success Specialist

Tax Senior Manager, Private Client Services

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I want to receive the latest job alert for senior client services associate in nashville tn

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