Top 2471 Service delivery manager Jobs in Nashville Tn

Service Delivery Manager
Velocity1 Technologies, LLC —Nashville, TN
- Full-time
- 5 years
- Office
- Travel
Quick Apply
Area Manager
Amazon.com Services LLC —Nashville, TN
- $70,000 - $90,900 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Operations Manager
Amazon.com Services LLC —Nashville, TN
- $81,900 - $122,800 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Delivery Manager II
GHX —Nashville, TN
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
9d
Centralized Order Entry Manager - Work From Home
Work from Home —Nashville, TN
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Nashville, TN
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Manager, Delivery Manager
Deloitte —Hermitage, TN
- $107,200 - $221,200 a year
- Full-time
- Office
- Travel
- Conflict management
9d
Operations Manager, SSD
Amazon.com Services LLC —Nashville, TN
- $81,900 - $122,800 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Regional Manager- TN
Mission Rock Residential LLC —Nashville, TN
- $120,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Quick Apply
10d
Environmental Business Development Manager - Water Quality Solutions
Resource Environmental Solutions LLC —Nashville, TN
- Up to 50% travel
- Bachelor of Science
- Bachelor's degree
Operating Room Nurse
TriStar Hendersonville Medical Center —Hendersonville, TN
- Full-time
- Surgery
- Mid-level
- Perioperative Care
- Employee stock purchase plan
- Disability insurance
Quick Apply
Cath Lab Clinical Nurse Coordinator
TriStar Hendersonville Medical Center —Hendersonville, TN
- Full-time
- Surgery
- Mid-level
- Pediatrics
- Employee stock purchase plan
- Disability insurance
Quick Apply
Medical Courier (CDL with Hazmat Endorsement)
Associated Couriers LLC (ICP) —Nashville, TN
- Part-time
- CDL B
- Clean driving record
- Hazmat Endorsement
Quick Apply
Utility Technician (CDL A required)
United Site Services —Nashville, TN
- $21.66 - $30.32 an hour
- Full-time
- CDL A
- Mid-level
- Flatbed truck
- Health savings account
- AD&D insurance
5d
Landscape Account Manager & Field Support Specialist
Horticulture Solutions —Nashville, TN
- From $55,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Dental insurance
Quick Apply
4d
Acute Care Orthopedic Nurse
TriStar Centennial Medical Center —Nashville, TN
- Full-time
- Mid-level
- Neurology
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Automotive Service Manager
Big O Tires —Mount Juliet, TN
- $45,000 - $80,000 a year
- Full-time
- Sales
- Mid-level
- Team management
- Health insurance
- Dental insurance
Quick Apply
3d
Sr. Production Manager - Landscape Maintenance
Milosi, LLC —Franklin, TN
- $75,000 - $85,000 a year
- Full-time
- Customer service
- Residential
- Budgeting
- Profit sharing
- Paid holidays
Quick Apply
Retail Third Key Holder
HOLLYWOOD FEED LLC —Brentwood, TN
- From $18 an hour
- Weekends as needed
- 18 years or older
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative
NEFCO Construction Supply LLC —Nashville, TN
- Background check
- Construction site
- Mid-level
Quick Apply
12d

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Service Delivery Manager

Velocity1 Technologies, LLC
Nashville, TN

Quick Apply

Job Details

Full-time

Qualifications

Staff supervision
Team supervision
Workplace dispute resolution
Team development
Data analytics
Team building

Full Job Description

Responsibilities

The Service Delivery Manager is responsible for the daily operational leadership of Velocity1’s centralized client support functions, ensuring that service delivery is consistent, predictable, and aligned with client expectations. This role owns the performance of the service desk, including ticket flow management, escalation discipline, SLA adherence, quality assurance, and technician accountability. The Service Delivery Manager establishes structure around dispatch processes, backlog management, and cross-tier coordination, ensuring the right resources are applied at the right time.

In addition to operational oversight, this role provides direct people leadership to the service team, fostering a culture of professionalism, accountability, and support. The Service Delivery Manager conducts regular 1:1 coaching sessions, leads weekly team meetings, implements technician scorecards, and reinforces documentation and communication standards. They are responsible for creating a stable and positive team environment, improving engagement and retention, and ensuring that technicians are both technically effective and client-focused in every interaction.

The role also owns service performance reporting and continuous improvement initiatives. This includes developing and maintaining dashboards for key service metrics, leading root-cause reviews for recurring issues, improving ticket quality through QA processes, and collaborating with account management to ensure service outcomes support long-term client relationships. While the Service Delivery Manager does not own projects or professional services, they coordinate closely with engineering and project resources to ensure seamless transitions and minimal disruption to ongoing support operations.

Goals

The primary goal of the Service Delivery Manager is to create a scalable, high-performing service organization that delivers consistent client experiences while reducing operational friction. In the first 90 days, success will be measured by the implementation of structured service rhythms, technician scorecards, and a defined QA process, along with improved visibility into key service metrics.

Within six months, the role should demonstrate measurable improvements in SLA adherence, reduction in ticket reopen rates, improved escalation discipline, and enhanced team engagement. The Service Delivery Manager should also reduce the reactive operational burden currently carried by executive leadership, allowing strategic focus to shift toward growth and client development initiatives.

Long term, the goal of the position is to establish a predictable, metrics-driven service engine that supports Velocity1’s growth objectives, strengthens client retention, and reinforces the company’s reputation for reliable, human-centered IT support. The Service Delivery Manager ensures that service execution consistently reflects the company’s commitment to excellence, professionalism, and trust.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conduct 1-1 meetings with service desk resources to ensure alignment across all areas of service delivery, including key metrics, KPIs, team culture, and client-focused behavior.

Lead and refine Service Delivery meetings, increasing the value of said meetings.

Suggest operational improvements to either process, people, or toolsets.

Maintain, monitor, and deliver reports to Velocity1 leadership on key metrics, KPIs, and other service delivery performances.

Work with engineering and professional services teams to coordinate resource availability and “smart hands” tasks.

Perform and refine service delivery quality assurance processes.

Build and maintain performance scorecards for both individual and team-wide performance across a variety of metrics.

Supervisory Responsibility

Initially, the Service Delivery Manager will be responsible for 10 service desk individuals, with the possibility of more as growth dictates.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Lifting and moving up to 60 pounds.

Position Type/Expected Hours of Work

Full time, M-F 8:00-5:00, with potential after-hours availability as need dictates.

Travel

10-25% travel as needed to branch offices

Required Education and Experience

At least five years of MSP experience, at least three years of operational and team leadership.

Preferred Education and Experience

Ten years of MSP experience, at least three years of operational and team leadership.

Work Authorization/Security Clearance (if applicable)

Must be a US Citizen (required)

AAP/EEO Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Required

High School or better in N/A

Skills

Required

Accountability
Collaboration
Conflict Resolution
Customer Service
Data Analytics
Employee Development
Interpersonal Skills
Leadership
Problem Solving
Self-Management
Team Building

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

service delivery manager jobs in nashville tn

Service Delivery Manager

Area Manager

Operations Manager

Delivery Manager II

Centralized Order Entry Manager - Work From Home

CUSTOMER SERVICE ASSOCIATE

Manager, Delivery Manager

Operations Manager, SSD

Regional Manager- TN

Environmental Business Development Manager - Water Quality Solutions

Operating Room Nurse

Cath Lab Clinical Nurse Coordinator

Medical Courier (CDL with Hazmat Endorsement)

Utility Technician (CDL A required)

Landscape Account Manager & Field Support Specialist

Acute Care Orthopedic Nurse

Automotive Service Manager

Sr. Production Manager - Landscape Maintenance

Retail Third Key Holder

Outside Sales Representative

I want to receive the latest job alert for service delivery manager in nashville tn

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