Top 24 Helpdesk support Jobs in Nazareth Pa

Customer Service Representative - Hybrid
Merck KGaA —Allentown, PA
- $26 - $40 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
3d
Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
- $25.96 - $45.67 an hour
- Full-time
- Office
- Continuous improvement
- Fair chance
- Wellness program
- Employee stock purchase plan
Quick Apply
7d
Support Technician
BerkOne —Bethlehem, PA
- $42,000 - $47,000 a year
- Urgently hiring
- Clean driving record
- Pass drug screening
- Office
- Travel reimbursement
- Profit sharing
Installation and Database Specialist
Dexis —Quakertown, PA
- $59,600 - $92,400 a year
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
14d
Information Technology Specialist - II
Maestro Technologies, Inc —Belvidere, NJ
- $24.34 - $29.31 an hour
- Full-time
- Background check
- Research
- Mid-level
Quick Apply
9d
Customer Service Representative
Bazzini LLC —Allentown, PA
- From $18.33 an hour
- Full-time
- Bilingual
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4h
Computer Technician
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- Computer science
- Computer Science
- Customer service
3d
Desktop Support Engineer I (On-Site)
Neumo Holdings LLC —Stroudsburg, PA
- Extended hours
- Computer science
- Computer Science
- Mid-level
Quick Apply
7d
Front of House Manager
Lehigh County Humane Society —Allentown, PA
- $20 an hour
- Weekends as needed
- Bilingual
- Inventory management
- Mid-level
- Health insurance
- 401(k)
Quick Apply
3d
Application Support Specialist (On-Site)
Neumo Holdings LLC —Stroudsburg, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Wireless Engineer I
Velaspan —Allentown, PA
- Online Application
- Up to 50% travel
- Office
- Driver's License
- Health insurance
- Dental insurance
Business Systems Lead
Bracalente Manufacturing Group —Trumbauersville, PA
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 3 years
- SQL
Quick Apply
Senior Data Integrity Specialist
Sharp Clinical Services —Allentown, PA
- Full-time
- Office
- Senior level
- 4 years
IT Service Delivery Technician
Integer Holdings Corporation —Quakertown, PA
- Full-time
- Mid-level
- Office
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply

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Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support and participating in support…
$25.96 - $45.67 an hour
Quick Apply
7d
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Somerset, NJ
Communication Skills: Communicates technical issues clearly to both technical and non-technical audiences and manages expectations appropriately.
$25 - $36 an hour
8d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

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Customer Service Representative - Hybrid

Merck KGaA -
Allentown, PA

Apply Now

Job Details

$26 - $40 an hour
3 days ago

Benefits

Health insurance
Paid time off
Work from home

Qualifications

Customer returns handling
Administrative experience
High school diploma or GED

Full Job Description

Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

The Customer Service Representative in Allentown, PA serves as the primary customer interface for order management and issue resolution. The role supports the business by providing high-quality service, meeting customer requests, and ensuring overall customer satisfaction. Also, will align with the goals and vision of each strategic business unit while delivering customer-focused service to help position the organization as a leading and responsive supplier in the electronics industry. Job duties include:

Hybrid work schedule: 2 days on site, 3 days work from home
Coordinate and execute customer service activities, including order management, customer communications, complaint resolution, and special handling tasks, while maintaining high levels of customer satisfaction and ensuring strict adherence to internal processes and procedures in a dynamic business environment.
Maintained strict adherence to global safety, regulatory, and Product Stewardship standards while auditing sales order pricing to ensure full alignment with business rules and SOX compliance.
Direct all omnichannel customer communications—including email, phone, web, and fax—while managing daily service activities, order workflows, and data processing within SAP.
Drive timely order execution and dispute resolution while building lasting client relationships through proactive, responsive service and rigorous issue follow-up.
Manage Vendor-Managed Inventory (VMI) lifecycles—including forecasting, stock reconciliation, and consignment logistics within SAP—while collaborating with supply chain teams and carriers to ensure timely customer delivery.
Direct complex electronic customer workflows including consignment operations, blanket purchase orders, and self-billing while establishing accounts, managing queues, and maintaining critical job aids and standard work instructions.
Partner closely with Sales, Supply Chain, Quality, and Market Management teams to align local logistics operations and ensure the accurate, timely delivery of goods to customers,
Provide specialized tech support for consignment applications, diagnosed system errors, managed automated data workflows for custom documentation, and served as a Power User for testing and deploying new system enhancements.
Process debit and credit memos, executed holding adjustments, and managed prepayments while building master data workbooks and collaborating with credit, collections, and billing teams to support margin enhancing customer services.
Maintain strict adherence to global trade compliance, export regulations, and safety standards while partnering with freight forwarders to secure timely deliveries and managing the end-to-end return process for all container types.
Generate periodic reports to monitor and support clean desk policy compliance, including open orders, billing blocks, ATP escalations, and related activities.
Other responsibilities assigned.

Who You Are

Minimum Qualifications:

High School Diploma or GED.
3+ years of experience in customer service or other administrative support roles.

Preferred Qualifications:

Associate degree in business, finance, or other business disciplines.
Data quality focus.
Deliver high quality written and verbal communication in fast paced, dynamic team environments while leveraging strong problem-solving skills, strict attention to detail, and a proactive work ethic to manage custom requests, resolve customer complaints, and adapt smoothly to changing organizational needs.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Knowledge and experience handling consignment.
Knowledge of SAP system in Sales and Distribution module.

RSREMD

Pay Range for this position: $26.00-$40.00 per hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Apply Now

Refine Your Search

helpdesk support jobs in nazareth pa

Customer Service Representative - Hybrid

Service Desk Analyst, Brewery

Support Technician

Installation and Database Specialist

Information Technology Specialist - II

Customer Service Representative

Computer Technician

Desktop Support Engineer I (On-Site)

Front of House Manager

Application Support Specialist (On-Site)

Wireless Engineer I

Business Systems Lead

Senior Data Integrity Specialist

IT Service Delivery Technician

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